Honda Stratham - Service Center

Lengthy wait but courteous service On Monday, I stopped in to try to have a light fixed on my car. I came to the dealer for service because the problem was more than just a bulb change, On Monday, I stopped in to try to have a light fixed on my car. I came to the dealer for service because the problem was more than just a bulb change, as I had already had new bulbs tried at a different shop. The earliest appointment was Thursday at 1 pm. I arrived at 1 pm and there was only one other person waiting. My car was not brought into the garage until after 2 pm. Around 3 pm, I was told what the repair would be. I was also asked if I would like a car wash, which was probably because I had waited so long. I did not leave until 4 pm. The cost was what the estimate had been, so that was not an issue. I come to the dealer for experienced Honda repair people and Honda parts, but I do feel that the repair should have been faster when I had already waited for the appointment. More

Delivered as Promised I went in for a scheduled oil change (first time in). I was promised that it would take no more than one hour and they finished right on time! They al I went in for a scheduled oil change (first time in). I was promised that it would take no more than one hour and they finished right on time! They also washed my car for free. It is rare these days for a service company to not only deliver what they say they will, but to exceed expectations... consider me impressed! I will be coming back to the Honda Barn for service in the future. More

Quick fix i was able to get the rubber edge of my windshield wiper replaced quickly on a very busy service day during my lunch hour. I appreciated this very mu i was able to get the rubber edge of my windshield wiper replaced quickly on a very busy service day during my lunch hour. I appreciated this very much, since I was concerned about using my wipers.. I'll be back in on Monday for regular maintenance, but did not want to be without wipers until then. Thanks, Marilyn More

Great Our Honda Accord looked brand new when we picked it up after our first oil change and tire rotation! A very nice experience... Karen LePage... Our Honda Accord looked brand new when we picked it up after our first oil change and tire rotation! A very nice experience... Karen LePage... More

Excellent Customer Service The employees who assisted me were all very courteous and knowledgeable and were sure to explain what had been performed as well as some upcoming serv The employees who assisted me were all very courteous and knowledgeable and were sure to explain what had been performed as well as some upcoming service I might need on my vehicle. The service was completed much more quickly than I anticipated. More

Friendly and efficient This was my first visit to the service department with my Honda. The staff was very friendly and helpful with getting me back on the road. This was my first visit to the service department with my Honda. The staff was very friendly and helpful with getting me back on the road. More

Wonderful Visit I recently had my first service visit at Honda Barn and was extremely satisfied with the experience. The staff were very helpful and professional and I recently had my first service visit at Honda Barn and was extremely satisfied with the experience. The staff were very helpful and professional and made me feel like I was being catered to and would be well taken care of. Overall it was a very pleasant experience! More

Wanted to charge me $230 just to diagnose the problem Dropped the truck off for repair, they wanted to charge me $230 to diagnose two problems and wouldn't put that towards the overall bill. I've never s Dropped the truck off for repair, they wanted to charge me $230 to diagnose two problems and wouldn't put that towards the overall bill. I've never seen a dealership work this way. I asked if they would waive the fee if I decided to have the work done there, they said no. I asked for them to check with the manager on this they said they'd call back and let me know and never did. I had to call to cancel the work. This is the second bad experience I've had here. The last time they wanted $260 to replace a tire sensor, Sears did it for $60. We will never be back, which is too bad since we live in the same town as the dealership. More

Always helpful From the parts dept to the service dept, you will not find a more helpful group of people. They will turn themselves inside out in order to service From the parts dept to the service dept, you will not find a more helpful group of people. They will turn themselves inside out in order to service the customer, always with a great attitude and a smile. Very thankful to have this group service my car. More

battery Had to have my battery jumped by AAA on a very cold morning. Later that day I stopped at the Honda dealership without an appointment to have them che Had to have my battery jumped by AAA on a very cold morning. Later that day I stopped at the Honda dealership without an appointment to have them check that battery was ok. I had to wait a short time but they were very accommodating and checked my vechicle. A new battery was needed and put in at no charge where vechicle was under warranty. The people that work at the dealership were very professional and knowledgeable as usual. They are a great group! More