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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews

1,637 Reviews of Honda Stratham - Service Center

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January 21, 2016

Experienced Service Dept We bring in our CRV for service maintenance because we always have an experienced service professional work on our vehicle & explain what they did in More

by Hampton NH Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Murphy, Jeffrey Arnault, Ed Neale, John Singleton, Mark Soucy
Jan 21, 2016 -

Honda Stratham responded

Thanks for the compliments! It sounds like you've had many opportunities to deal with our service and sales departments. We're happy and proud that we've consistently been able to provide a positive experience. Local and loyal customers like you ensure our future success as a family owned business. Thank you very much for your loyalty. We all wish you the very best.

January 20, 2016

Comfort The waiting area is comfortable and the magazines are current. Coffee is available and the TV works. The service associates keep you informed and cons More

by Sagac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave April, Jeffrey Arnault, Ethel Brown
Jan 21, 2016 -

Honda Stratham responded

Thank you for your positive review. It's important to provide a comfortable waiting area for our customers, while they are in for service. We try to be welcoming in all areas of our dealership so our customers can enjoy, rather than endure, their visits. We are sorry to hear you found the pricing high. We try to be competitive in our pricing and offer good value. Whenever you have any question of value, please be sure to speak to your service advisor about your bill and ask them to explain the charge. We want you to be comfortable about that, as well.

January 18, 2016

Done easily with enough lead time I sent in my suggested services times on their website and got a call back a few hours later confirming my appointment date and time. My family has be More

by tcaito33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jan 19, 2016 -

Honda Stratham responded

Thanks for taking the time to write such a nice review! Your review touched on a lot of points we consider critical: being responsive to web inquiries, scheduling convenient times, communicating expectations of time and cost and, most importantly, getting the job done right in a timely fashion. We thank you and your whole family for being loyal customers. We promise to do our best to keep you coming back for many years to come.

January 17, 2016

over priced for having a heating core partial block 464.44 a friend and i had bought the crv 2012 at the same time in march 2012 and about the same time the the heating core became block hope this wont b an is More

by LNF1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jan 17, 2016 -

Honda Stratham responded

Thanks for your positive review. We're glad you were pleased with all aspects of your visit, other than price. If you feel the price was high for the work performed, please contact our service manager. His name is Mark Soucy. He'll be happy to review the charges with you. We want all our service customers to feel they get a good value when they visit us for repairs or maintenance. Thanks for choosing Honda Barn.

January 17, 2016

Tight schedules Appreciate service dept fitting in repairs to my CR-V into my tight schedule. Had me out the door just in time for my next appointment . Tx, Brendan More

by stevenhogank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Jan 19, 2016 -

Honda Stratham responded

Thanks for taking the time to to commend Brendan for working hard to keep you on schedule. We know our customers usually have pretty tight schedules and we try to work as quickly and efficiently as possible, while maintaining the highest standards of quality. Thanks for choosing Honda Barn to service your Honda!

January 16, 2016

Lengthy wait but courteous service On Monday, I stopped in to try to have a light fixed on my car. I came to the dealer for service because the problem was more than just a bulb change, More

by CRV Owner
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jan 16, 2016 -

Honda Stratham responded

Thank you for giving us a favorable review, despite the fact that your vehicle repair took a little longer than anticipated. We apologize that it took a little longer than we'd hoped. Depending on the jobs that our Technicians are working on, some days it can be a little harder to estimate times than others. We strive to schedule work in a way that will keep things punctual, but sometimes we fall behind a little. We hope you'll continue to be a loyal customer and that next time we'll get you back on the road quickly. Thanks for choosing Honda Barn.

January 15, 2016

Delivered as Promised I went in for a scheduled oil change (first time in). I was promised that it would take no more than one hour and they finished right on time! They al More

by happyguy3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jan 16, 2016 -

Honda Stratham responded

Thank you very much! We're glad we made your first visit to Honda Barn an impressive one. The fact that you intend to come back and use our Service Department again is music to our ears! We hope we can earn your loyalty to the point that when you are next in the market to replace your vehicle, there will only be one place you want to buy!

January 15, 2016

Quick fix i was able to get the rubber edge of my windshield wiper replaced quickly on a very busy service day during my lunch hour. I appreciated this very mu More

by MARILYN.CHEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Jan 15, 2016 -

Honda Stratham responded

Marilyn, thank you for taking the time to write such a nice review of your experience in our service department. We're glad we were able to fit the work into your lunch hour. Aside from the obvious concern of being able to see clearly, it doesn't take much time for a windshield wiper to put a nasty scratch in a windshield when the rubber is missing. Then it becomes a permanent problem. We hope you have a great weekend and we'll see you on Monday!

January 15, 2016

Great Our Honda Accord looked brand new when we picked it up after our first oil change and tire rotation! A very nice experience... Karen LePage... More

by LEPAGEK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Jan 16, 2016 -

Honda Stratham responded

Thanks for the nice review! We hope you're enjoying your new Accord. Many of our customers end up keeping their Accords for over 200,000 miles or even 300,000 miles. Part of keeping them running well and looking good for that long is starting off on the right foot, with regular oil changes and car washes. You schedule the oil changes and we'll take it from there! Thanks again, and Happy Motoring!

January 15, 2016

Excellent Customer Service The employees who assisted me were all very courteous and knowledgeable and were sure to explain what had been performed as well as some upcoming serv More

by CChristo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown, Brendan Daly
Jan 16, 2016 -

Honda Stratham responded

Thanks for taking the time to write a nice review! We find that communicating well with our customers is just about as important as doing the job right. We're glad we got you on your way with all the information you need, quickly and happy with your visit. We hope to earn your confidence for many years to come!

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