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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews

1,637 Reviews of Honda Stratham - Service Center

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December 24, 2015

service was great service was great. great communication on both cars -ethel was awesome as she called me a couple of times to update me and communicate to me on things More

by DAVID.ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Dec 26, 2015 -

Honda Stratham responded

Thanks David, for taking the time to write a review of your experience in our service department. We hope you had a nice holiday. Since you had two cars in service at the same time, it's vital that we keep in touch so that nothing is misunderstood or mixed up. It sounds like Ethel did a great job of that. We appreciate your business in 2015 and look forward to seeing you in 2016! Happy New Year!

December 24, 2015

Friendly and professional Jeff was friendly and professional. He called me with an update on my service and called again when my vehicle was complete. He was a pleasure to de More

by JOPPA0365
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 26, 2015 -

Honda Stratham responded

Thanks for taking the time to give us a nice compliment! A recurrent theme we get from customers is the importance of communicating with them each step of the way as their cars are serviced. It's great to hear that Jeff was able to do this in a way that made you comfortable. It's also great to hear the work on your vehicle was done right. We appreciate your business and want to wish you a Happy 2016!

December 24, 2015

Efficient. I was given the use of a loaner car while my car was being inspected and had it's 15,000 mile service. Professional quality service. Will recommend. More

by pamela1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown
Dec 26, 2015 -

Honda Stratham responded

Thanks for the compliment, Pamela! We're glad you came in for the 15,000 mile service. We see a lot of Hondas in our service department with over 250,000 or even 300,000 miles on the odometer. Usually these are the same cars we have seen regularly for service. I guess if you take care of your Honda, your Honda takes care of you! We're glad the loaner came in handy. Thanks for your business. Everyone at Honda Barn wishes you a Happy New Year!

December 23, 2015

Outstanding and personalized There was little time wasted getting my service completed and when additional work was needed, the staff was informative and knew their stuff. Quoted More

by BCEGLARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethel Brown, Mark Soucy
Dec 24, 2015 -

Honda Stratham responded

Thanks for taking the time to write a positive review of our service department. We do our best to give our customers the information they need to make good decisions concerning the maintenance of their cars. We then let them decide the best course of action without any pressure. We're glad you noticed! Thanks for your business. Have a Merry Christmas and a Great 2016!

December 22, 2015

Efficient, but not friendly I called to set up an appointment to have recall work done in my car. The woman I spoke to was rude and short with me and treated me like I didn't jun More

by CLG001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Assuming it was Linda, since she is the only female listed, other than Makenzi, but she is not in sales., Linda Murphy
Dec 22, 2015 -

Honda Stratham responded

I am very sorry you were made to feel that way. Sometimes it is very hectic in service, although a poor excuse, I assure you no one was trying to treat you poorly. I am not sure with whom I should take this up with. I don't answer phones nor make appointments for service. If you wish to contact me I am available at all business hours, perhaps if you do you could elaborate on the "didn't junk anything". One another note, we all take pride in our personal performance as I am sure you do with anything you take on. If you are not sure who are berating, please don't guess.

December 22, 2015

First Oil change and tire rotation for new 2015 Honda Fit Good service, and first oil change for new car is free, which is nice. Minor problem with tire pressure monitor. Warning light came on after I lef More

by davidwherr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 23, 2015 -

Honda Stratham responded

Thanks for taking the time to write a positive review for us, David. We're glad you appreciated the free oil change and that we were able to reset your tire pressure light quickly. Sometimes at the beginning of winter, the air pressure can drop with the temperature. I'm sure any New England football fan could give a complete rundown of the effect. We wish you many trouble free miles, a Merry Christmas and a Happy New Year!

December 21, 2015

Exceeded expectations Came in for oil change, tire rotation. They recommended replacement of 2 air filters (cabin, engine); I consented. They estimated price. Work finished More

by dsmeadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name. Middle aged, slim, some grey, mentioned his iPad I think. Very nice guy, professional.
Dec 22, 2015 -

Honda Stratham responded

Thanks for the nice review!nWe're glad we were able to give you a pleasant surprise when the bill came in under the estimate given. We always try to give at least a wash and vacuum when a car is in for service. It looks like someone may have given a little extra effort on the dash. That's great to hear! From your description, it sounds like you may have dealt with Jeff Arnault. Jeff has been doing a great job at Honda Barn for many years. Jeff and the rest of the Honda Barn team would like to thank you for your business, and wish you a Merry Christmas and Happy New Year!

December 21, 2015

Excellent The people in the service department were very helpful and friendly. I was not kept waiting and all services were explained to me!! The employee that More

by CCARLSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault, Makenzi Wendel
Dec 22, 2015 -

Honda Stratham responded

Thanks for taking the time to write a nice review of your experience in service. You're right, of course. It is nice to see a smile and to be treated with a helpful attitude. Hopefully the smiles will turn out to be contagious. We could have the whole Seacoast Area, smiling in no time! Thanks for your business. The entire Honda Barn team would like to wish you a Merry Christmas and a Happy New Year!

December 19, 2015

great The Stratham Honda Barn has always been the "Best"! I am a repeat customer and will always remain a customer. By the way, Virginia-Lee is the one wh More

by vlmccaddin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 20, 2015 -

Honda Stratham responded

Thanks for your endorsement! Everyone should have friends like Virginia-Lee. We never want to take them for granted. We do our best to earn that kind of loyalty every day. Thanks for your business in 2015. Jeff and the rest of the Honda Barn team wish you a fantastic holiday season and a Happy New Year!

December 18, 2015

Very satisfied Having purchased 3 cars throughout the years from Honda Barn has been a satisfying experience each time..They continue to treat us as valued customers More

by LACHAGROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Arnault
Dec 19, 2015 -

Honda Stratham responded

Thanks for such a nice endorsement! We are glad you took the time to give us the vote of confidence based not just on one visit, but rather on the way you have been treated over the years. It makes us feel we are doing our jobs well. We hope we can continue to earn your confidence for many years to come. We wish you and your family a wonderful holiday season and a Happy New Year!

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