Honda Stratham - Service Center

Honda Stratham responded

Thanks for this very nice review, samantha2! We're glad we were able to get you back on the road with your Honda running smoothly. One of the benefits of coming to Honda Barn to service your Honda is that we're always mindful of the manufacturer's recommendations and requirements. Thanks for choosing Honda Barn. It's our pleasure to serve you!

Honda Stratham responded

Thanks for taking the time to write this very complimentary review, Richard! It's our goal to make those necessary routine maintenance visits as enjoyable and pleasant as possible, and to keep them quick and efficient. Thanks for the opportunity to serve you. We look forward to helping you care for your Honda in the future!

Honda Stratham responded

Robert, not sure what your expectations were. As I understand it, you broke off the screws and only after you could not do it yourself you brought the vehicle to us. Not sure what your expectations were but if we could not get the screws out as you couldn't , replacement is the only option. We needed your approval to order the part as its not a part I normally would stock. You declined. I stand behind the quality of our work 100% and yes when changing out 100k spark plugs, they are VERY EXPENSIVE. Where did we let you down? I am not understanding what your "quality" issue is. Sometimes its better to call and discuss than to leave a bad review. It is usually far more satisfying. Wish you well with your repairs. Linda Murphy

Honda Stratham responded

Thanks for taking the time to write this very complimentary review, silversmithjess! One of the most important things we do for our customers is keeping their routine Service Department visits pleasant and efficient. By making it easy for our customers to care for their Hondas, we can help them extend the useful lives of their vehicles! Thanks for choosing Honda Barn. It's our pleasure to serve you!

Honda Stratham responded

Thanks, Cris68! We're fortunate to have a staff of friendly and welcoming people, so creating a comfortable environment comes naturally. We do our best to maintain flexibility in our Service Department so that we can accommodate the schedules and requirements of our customers. Thanks for choosing Honda Barn. We look forward to helping you care for your Honda in the future!

Honda Stratham responded

Thanks for this great review, Turbo! We're glad your visit to our Service Department was a positive experience, and we look forward to helping you care for your vehicle in the future. Thanks for choosing Honda Barn!

Honda Stratham responded

Thanks for this great review, AJM! It's a pleasure helping you keep your two Pilots running smoothly. Our loyal customers have learned over the years that if they take care of their Hondas, their Hondas almost always take care of them. Thanks for choosing Honda Barn. We look forward to serving you in the future!

Honda Stratham responded

Scott Earwood, Ouch! Yes you did pay $289 for work/parts to your vehicle. I am reminded of the expression my grandmother always used... The devils in the details. Yes you did purchase a battery for $133..90 and were charged $25.00 for removal /disposal/installation. Your battery cost you $158.90. A pretty fair deal. Had you simply requested us to install a battery, that is what you would have paid. However, as you knew coming in, it wasn't that easy or I guess you would have done it yourself. Your complaint was more involved . You asked us to diagnosis the electrical system warning light that had come on in your vehicle. We must run diagnostics on your vehicle to determine the root problem. That takes time. Originally we traced it to the battery sensor, which we replaced and btw, you were not charged for that. Once that was completed, diagnostics were rerun and then traced it to the battery. The battery was replaced. Further diagnostics were run to verify the problem was fully remedied. We also performed a complimentary multi point inspection. I understand you manage peoples investments for a living. Well its quite similar. I invest in the training, the tools and the right people to keep your vehicle running at its best. I can't imagine you would manage my money for me and then not expect to be paid. My technicians work very hard when they come to work, they deserve to be compensated for their time. We charged you an additional $125 to run electrical diagnostics on your car. One hour diagnostics for an electrical issue is more than reasonable. I stand behind the services, the quality of the service and parts as well as the fairness of what we charged. Sad to say, had you replaced your own battery, your "never go to a dealer" pride would have had to be swallowed as that was not the sole remedy. I am sorry you do not see the value in our "dealer" services. We take pride in our work and believe we deliver genuine value. If you would like to discuss this further, please feel free to contact me directly at 603.772.7300. Linda Murphy General Manager

Honda Stratham responded

Thanks for the vote of confidence, PJCOLLINSJR! Free is always good, but unfortunately we wouldn't last long that way. We do the next best thing! We keep our prices reasonable, and our work thorough. Thanks for choosing Honda Barn. It's our pleasure to serve you!