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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews

1,637 Reviews of Honda Stratham - Service Center

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June 05, 2018

Service Everyone was helpful and friendly. John Singleton was the best. He was honest, helpful and took the time to set up my phone. He answered all my cra More

by casac25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Singleton
Jun 06, 2018 -

Honda Stratham responded

Thanks, casac25! There are so many technological features in vehicles today that it's almost inevitable that questions will arise. We're always happy to help our customers understand how to effectively use the technology available in their Hondas. It's great to hear that John was able to get you back on the road with all your questions answered. Thanks for choosing Honda Barn. It's our pleasure to serve you!

May 29, 2018

Second Service I was early for my service appointment but was taken right away. Was in and out in about 45 minutes which included a car was. More

by CONNORCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
May 29, 2018 -

Honda Stratham responded

Thanks for taking the time to write this very nice review, CONNORCK! We do our best to be flexible so we can accommodate small changes in schedule. It's great to hear you appreciated that flexibility, and the complimentary car wash we provided as well! Thanks for choosing Honda Barn. We look forward to helping you care for you Honda in the future!

May 23, 2018

3rd time fixing same problem Splash guard has come loose 3 times in the last 2 months and "fixed," only to come loose days later. Going back to have it "fixed" a 4th time today! More

by smetalious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Delay, Eileen Barry
Jun 05, 2018 -

Honda Stratham responded

Hi Stephanie, I am sorry you are not happy with the service you received. Unfortunately you have omitted some important details surrounding your experience. I wish you would have contacted me directly if you were not pleased. You hit a speed bump and ripped off the shield. When you brought it the first time you were given the option of replacing it or removing it and leaving your undercarriage exposed to road hazards. You asked us to try to reattach it. We did the best we could with the damages that the shield had sustained. And at no charge to you. You brought the car back to us and it was evident that you had again hit something and ripped the shield off as the screws were ripped completely out. Again, we did what we could at no charge. After your third visit and your not wanting to repair the damage correctly we did charge you $40. I am glad you opted to at least take the shield off, however I caution you as they did in Service that in doing so, you have the potential of doing greater damage. Please feel free to reach out to me at an time if you wish to discuss this. Linda Murphy

May 18, 2018

Recall and routine service Service staff is very friendly, accommodating and knowledgeable. My questions were answered to my satisfaction. Service was completed in the amoun More

by MARTY0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Paige
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Delay, Eileen Barry
May 18, 2018 -

Honda Stratham responded

Thanks, MARTY0804! It's great to hear we were able to answer all your questions in a friendly and direct manner, and get you back on the road quickly with the job done correctly. We look forward to helping you care for your Honda for many happy miles. Thanks for choosing Honda Barn!

May 15, 2018

Time is money This crew's got it together! Schedule the appointment, show up, leave it to them! Done well in allotted time. You can multitask in peace in the waiti More

by WALK223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Paige
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Delay, Eileen Barry
May 16, 2018 -

Honda Stratham responded

Thanks, WALK223! It's great to hear you're a fan of our Service Department team, and that you enjoyed the waiting room amenities we offer our Service Department customers. We look forward to helping you care for your Honda in the future. Thanks for choosing Honda Barn!

May 15, 2018

helpful service Routine oil change and tire rotation. service writer was helpful, friendly, and informative. I like having the quite room for homework. Parts departm More

by silversmithjess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
May 16, 2018 -

Honda Stratham responded

Thanks, silversmithjess! We're glad we were able to provide you with a pleasant and satisfying experience in our Service Department. It's also gratifying to hear that you appreciated the extra information and expertise our Parts Department was able to offer. Thanks for choosing Honda Barn. It's our pleasure to serve you! t

May 09, 2018

Quick diagnosis and fix I had a problem where my older Element lost power and was unable to accelerate. They took my car in the same morning I called. The service tech fo More

by Bill Pope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chancellor Rennor
May 10, 2018 -

Honda Stratham responded

Thanks for this great review, Bill! The Element was a unique and fun vehicle. We're always glad to do what we can to keep those older Elements on the road and running well. Thanks for choosing Honda Barn. We look forward to serving you in the future!

May 04, 2018

Service Review I have bought two vehicles from the Honda Barn. Great sales and great service. Service fees are very reasonable and they are always having specials. I More

by LN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance
May 05, 2018 -

Honda Stratham responded

Thanks for your vote of confidence, LN82! We're happy to count you among our happy customers. We remind all our customers to download the Honda Barn mobile app or sign up to receive Honda Barn emails in order to stay informed about current Honda Barn specials. Thanks for choosing Honda Barn. It's our pleasure to serve you!

May 03, 2018

Quick Service Took my vehicle in for an oil change and rotation of tires. Got the car in, service checked me in and about 30 minutes i was ready to go, the time fle More

by GQMECCA723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
May 04, 2018 -

Honda Stratham responded

Thanks for taking the time to write this complimentary review, GQMECCA723! One of the most important elements of good customer service is keeping the simple things simple. We're glad we were able to make your visit quick and enjoyable. Thanks for choosing Honda Barn. It's our pleasure to serve you!

April 20, 2018

Six Month Check Awesome service department! Very well run and courteous staff. I was very pleased with the work they did on my car. Got it detailed and it feels br More

by PSMALL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Delay, Eileen Barry
Apr 21, 2018 -

Honda Stratham responded

Thanks for the vote of confidence, PSMALLO! We're very grateful to have so many customers that choose Honda Barn to keep their Hondas running well and looking great. We work hard to earn their loyalty every day. We wish you a great Spring and Summer and we look forward to helping care for your Honda in the future. It's our pleasure to serve you!

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