Honda Stratham - Service Center

Great service! I always have great experiences at Honda Barn! Friendly staff, great prices, quality work, couldn’t ask for more! Thanks Honda Barn for the wonderful I always have great experiences at Honda Barn! Friendly staff, great prices, quality work, couldn’t ask for more! Thanks Honda Barn for the wonderful experience! More

Good, just wish it was a little faster I had to bring my two young kids with me to get my oil changed so I made an appointment online for first thing (super simple - which made my life easy I had to bring my two young kids with me to get my oil changed so I made an appointment online for first thing (super simple - which made my life easy!) and showed up for my appointment. I was told it would take about an hour for my oil change - I asked if it could be done as soon as possible since I had my kids with me and had somewhere I needed to be. After about 45 minutes or so, I looked out and my car was parked out in the parking lot - I'm not sure how long it had been out there. I went and spoke with the woman at the desk and she was great - they got me out quick after that, but I was a little frustrated that in all they didn't seem to be worried about getting me out quickly - they just parked my car outside. I'm not sure how much longer I would have been sitting there if I hadn't seen it. Other than that, everything was great. More

Coming up short Multi-point inspections limited to tire tread depth and brake condition. Then, most annoying, after tire rotation and setting pressure (and alignment) Multi-point inspections limited to tire tread depth and brake condition. Then, most annoying, after tire rotation and setting pressure (and alignment) low=pressure light came on a day later. More

Have an issue They dissolve like a phone call because they did not complete the work and it was a repeat of previous issue. Should have done more They dissolve like a phone call because they did not complete the work and it was a repeat of previous issue. Should have done more More

Maintenance Service Good first experience. I was able to reschedule a future appointment for an appointment needed right away. A nice touch would be for someone to show w Good first experience. I was able to reschedule a future appointment for an appointment needed right away. A nice touch would be for someone to show where the car is parked. More

Idle at stop They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. More

So helpful Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm t Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm there but answer any other questions that I have. More

Very Frustrating Experience It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125. It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125.00 Evaluation Fee even though I supplied them with the computer service code. They did all of my in warranty work first without even telling me before they gave me a quote for my original issue. More

Did not fix my windshield Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I b Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I bought from the dealership when signing the lease. Even had the car in earlier to confirm repair would be covered. Then when the car was in for repair, I got a call that the glass technician had not been able to repair the crack, and had actually made it worse. I would need a new windshield, which was not covered under the insurance, for $285. I said sure, go ahead, and then was told that they had to order the glass, and I would have to drop my car off the next day for the repair. I said forget it, too much trouble, I'll get the glass replaced on my own (for much cheaper). PS - They also tried to get me to buy two new tires while I was in there, for $518 +$99 for alignment. $600 for two tires!!! Forget it. More

10 +++ The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experien The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experience with Honda Barn a pleasure! Many thanks, Sue Sweet More