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Honda Stratham - Service Center

Stratham, NH

4.8
1,637 Reviews
Call Service Center (603) 772-7300

1,637 Reviews of Honda Stratham - Service Center

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October 16, 2017

Great service from Service! I took our odyssey in for some recalls and scheduled maintenance work. They did a great job explaining what needed to be done without being pushy abou More

by MICHAELKRINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly, Michael Cramer
Report | Print
Oct 17, 2017 -

Honda Stratham responded

Thanks for this great review, Michael! We're fortunate to have so many wonderful customers like you, who trust us to care for their Hondas year after year. We get a lot of Hondas in for service with impressive odometer readings, and usually those are the ones that have received regular maintenance and service. Thanks for choosing Honda Barn. It's truly our pleasure to serve you!

October 12, 2017

Great Service That's how I feel about Honda Barns service department. I call make an appointment Go in In just under an hour my car was ready ,Great More

by DONALD.DOANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Report | Print
Oct 14, 2017 -

Honda Stratham responded

Thanks for the vote of confidence, Donald! We strive to make all our customers feel as confident as you do that a Service Department visit to Honda Barn will be a simple and enjoyable experience. Thanks for choosing Honda Barn. It's our pleasure to serve you!

October 10, 2017

Expert and gracious! My second time for service at Honda Barn (used Accord 2013, purchased there last year). Very pleasant young woman at service desk (I don't see her lis More

by STEPHEN15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't get her name, not listed.
Report | Print
Oct 11, 2017 -

Honda Stratham responded

Thanks for these very nice compliments. We're glad we were able to solve this simple problem quickly and efficiently while getting you back on the road with your vehicle running smoothly. Thanks for choosing Honda Barn. We appreciate that you've chosen to service your vehicle with us, and we look forward to helping you care for your Honda for many happy miles!

October 10, 2017

Not enough adjectives😊 Seriously the service at the Honda Barn is stellar??????????! What could. be a tedious process is made incredibly pleasant and user friendly😊!! A s More

by suesweet111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
Report | Print
Oct 11, 2017 -

Honda Stratham responded

Thanks for writing this colorful and user friendly review, Sue! We do our best to make a visit to Honda Barn enjoyable. It only makes sense. After all, we spend all day here. A good experience for our customers is a good experience for us as well. Thanks for choosing Honda Barn. It's our pleasure to serve you!

October 10, 2017

Emergency oil change I was just starting a busy day with appointments and meetings when my service light alerted me to only 15% oil life. I had substantial driving to do i More

by jchinton68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Daly
Report | Print
Oct 11, 2017 -

Honda Stratham responded

Thank you for taking the time to write this great review! We do our best to remain flexible in our scheduling so that we can accommodate the occasional emergency. We want our customers to feel confident that we'll be there for them when they need us. Thanks for choosing Honda Barn. We appreciate your business!

October 09, 2017

Great service! I always have great experiences at Honda Barn! Friendly staff, great prices, quality work, couldn’t ask for more! Thanks Honda Barn for the wonderful More

by execsushi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry, Michael Cramer
Report | Print
Oct 10, 2017 -

Honda Stratham responded

Thanks for the vote of confidence, execsushi! It's always great to hear that those who visit us regularly have come to expect a positive experience at Honda Barn, and are happy with our service. Thanks for choosing Honda Barn. We look forward to helping you care for your Honda for many happy miles to come!

October 04, 2017

Good, just wish it was a little faster I had to bring my two young kids with me to get my oil changed so I made an appointment online for first thing (super simple - which made my life easy More

by CL
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Report | Print
Oct 04, 2017 -

Honda Stratham responded

Thanks for taking the time to write this very thoughtful review! We're glad we were able to get you going on time as promised, but we do share your concern that you weren't notified more quickly when your vehicle service had been completed. It's important that we do the job right and make convenient appointments for our customers. It's just as important that we communicate well, and we work on improving our communication processes every day. Thanks for choosing Honda Barn. It's our pleasure to serve you!

October 04, 2017

Coming up short Multi-point inspections limited to tire tread depth and brake condition. Then, most annoying, after tire rotation and setting pressure (and alignment) More

by Croquet1
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eileen Barry
Report | Print
Oct 04, 2017 -

Honda Stratham responded

Dear Croguet1, I am sorry for the issue with your tire pressure. I hate to be the bearer of bad news but we are getting into the season where this happens to almost everyone. Our phones have already begun to ring. Large fluctuations in air temperature will cause low pressure warning lights to go on. No need to worry. Your tires are fine. And in time your car will learn to adjust to the colder temperatures. I wish it were as simple as putting more air in your tires and sending you on your way. If this was done, your tires would be over pressurized, causing uneven wear and if the tires got hot such as on a long drive, the tires could blow out. I invite you to look over your multi point inspection, it is more than tires and brakes. It covers most all items that can be measured and can be preventative. If you do not see the value in the free service, you can request to not have it performed at any time. Thank you for your patronage. Linda

Oct 06, 2017 -

Croquet1 responded

So, do I recalibrate the tire pressure? Do I believe the warning light? Or do I just wait for "the car to learn to adjust to the colder temperatures"? I invite YOU to look over my multi point inspection. It has no customer identifying info and only has entries as I originally described. I have no doubt the free service has value; the "report" I received has very little.

Oct 06, 2017 -

Honda Stratham responded

Thank you for contacting me. I will certainly pull your MPI report and review it if you could provide me with the Repair Order number or a last name. I only have Croguet1. Honestly I would not be surprised to learn the tech did not put your name on, we use the repair order number and the last six of the vehicles ID numbers. And had they, you probably could not . I appreciate the input . Thank you. Linda

Oct 11, 2017 -

Croquet1 responded

RO: 116065 10/2/17

October 04, 2017

Have an issue They dissolve like a phone call because they did not complete the work and it was a repeat of previous issue. Should have done more More

by stewartmummabear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Delay
Report | Print
Oct 05, 2017 -

Honda Stratham responded

Dear MummaBear, I would be very interested in discussing this with you. I was not able to locate your service record based on your user name. Please call me at your earliest convenience. Linda Murphy General Manager 603.772.7300

October 03, 2017

Maintenance Service Good first experience. I was able to reschedule a future appointment for an appointment needed right away. A nice touch would be for someone to show w More

by Honda Accord Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cramer
Report | Print
Oct 04, 2017 -

Honda Stratham responded

Thanks for writing this very nice review! Your suggestion is an excellent one. We generally park vehicles that people are waiting for in one area. It only takes a moment to make sure each customer knows where to find their car, especially on their first visit to our Service Department. Thanks for choosing Honda Barn. We look forward to helping you care for your Honda!

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