Honda Stratham - Service Center

Quick, quiet, and efficient. I was pleasantly surprised when I brought my Accord in for a recall replacement. Pleasant staff who addressed the problem without a lot of extra hass I was pleasantly surprised when I brought my Accord in for a recall replacement. Pleasant staff who addressed the problem without a lot of extra hassles. A quiet waiting room (no TV on!) where everyone was reading! The whole experience just had a different vibe from other visits. More

Poor communcation Although they were able to fix my problem with my car, I had to make 2 trips to achieve it. I had an appointment, but when I showed up, they were supe Although they were able to fix my problem with my car, I had to make 2 trips to achieve it. I had an appointment, but when I showed up, they were super busy. I checked in at the counter and Brendan told me there was no loaner car available for me. I didn't understand why, since I clearly explained the problem to Mike when I made the appointment. Mike and I agreed on the phone that the issue would most likely take a while and he said if that is the case, we will get you a loaner.. Brendan at the counter didn't know why a loaner wasn't there for me. Instead asked me "who did you talk to on the phone? Eventually it was decided, I would have to come back another day. When I did, they fixed the electrical issue I had with my brand new, under 1500 miles HRV. Hope it stays that way. More

Fast and good, no problems. Fixed battery recall problem. Took just a few minutes, good job, polite and helpful. I am disabled and they did a great job accommodating me. Fixed battery recall problem. Took just a few minutes, good job, polite and helpful. I am disabled and they did a great job accommodating me. More

Great customer service The folks at Honda Barn go above and beyond! I was due for some recall oriented upgrades and also needed new brakes. Bill Bradley was good enough to f The folks at Honda Barn go above and beyond! I was due for some recall oriented upgrades and also needed new brakes. Bill Bradley was good enough to ferry my car from my office to the service center himself so I wouldn't miss time out of a busy day. The service tech called and did a nice job giving me options on two different levels of replacement brakes, explaining the differences between the higher vs lower end options. Since I don't want to take unnecessary risks, i was happy to opt for the better brakes. Mr Bradley returned my car and I was delighted to discover that it had been washed as well as vacuumed to boot. It is so much nicer to drive in now! Thanks, Honda Barn. More

oil change & yearly inspection Brendan was very helpful, and the service on my 2017 CRV was great! I will definitely be coming back for all my service on my CRV here. Brendan was very helpful, and the service on my 2017 CRV was great! I will definitely be coming back for all my service on my CRV here. More

Oil change I forgot to make an appt. for my oil change and the wait was normal. I was not sure what to expect. Very surprised with results. I forgot to make an appt. for my oil change and the wait was normal. I was not sure what to expect. Very surprised with results. More

Sales, parts, and service I was pleased to purchase my new Honda HR-V with Makenzi in June. I don't like being sold a car...I like being assisted with my purchase decision. Tha I was pleased to purchase my new Honda HR-V with Makenzi in June. I don't like being sold a car...I like being assisted with my purchase decision. That's what I got. Yesterday I went in for an oil change and to purchase some all weather floor mats. I was treated like an old friend. When a parts employee saw me sitting in the waiting room he offered to place the mats in the vehicle while it was serviced. Twice employees walking through stopped to say hi. Before I knew it my car was ready to go washed, oil changed, and mats installed. It all made me believe that they really valued my patronage. None of it felt fake...they seemed to be genuinely nice people. I made the right choice to travel from Newburyport up to tax-free NH for my parts and service! More

Great service. Friendly & professional staff. Always great service. Welcomed by a friendly, professional and informative staff. Loaner car a real bonus! Will certainly always give the Honda Bar Always great service. Welcomed by a friendly, professional and informative staff. Loaner car a real bonus! Will certainly always give the Honda Barn the highest of recommendations. More

The service was prompt and smooth. My Pilot's battery went dead. Honda Barn checked it out on the day after a long weekend. I was very pleased to have same day service. Kevin and Mike w My Pilot's battery went dead. Honda Barn checked it out on the day after a long weekend. I was very pleased to have same day service. Kevin and Mike were helpful and efficient. More

Great Service Experience at Honda Barn As usual the Honda Barn team did a great job making getting my car serviced an easy stress free experience. I used the service scheduler tool on thei As usual the Honda Barn team did a great job making getting my car serviced an easy stress free experience. I used the service scheduler tool on their web site to set up the appointment which was easy and quick. It even put the appointment on my work calendar . Dropping the car off and picking it up was a breeze and the price was super reasonable. More