Honda Stratham - Service Center

Idle at stop They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. They worked on my Pilot with the techs from Honda to find out why the idle shut down wasn't working properly and hopefully it is now working properly. More

So helpful Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm t Every time I come into this service department, I am happy with how friendly and thoughtful everyone is. They not only help me with the reason I'm there but answer any other questions that I have. More

Very Frustrating Experience It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125. It took them over an hour and a half to tell me what they were going to charge me on the original issue I came in to get fixed. They charged me $125.00 Evaluation Fee even though I supplied them with the computer service code. They did all of my in warranty work first without even telling me before they gave me a quote for my original issue. More

Did not fix my windshield Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I b Brought my leased Pilot in for glass work -- windshield had a small spiderweb crack, repair supposed to be covered by "scratch and dent" insurance I bought from the dealership when signing the lease. Even had the car in earlier to confirm repair would be covered. Then when the car was in for repair, I got a call that the glass technician had not been able to repair the crack, and had actually made it worse. I would need a new windshield, which was not covered under the insurance, for $285. I said sure, go ahead, and then was told that they had to order the glass, and I would have to drop my car off the next day for the repair. I said forget it, too much trouble, I'll get the glass replaced on my own (for much cheaper). PS - They also tried to get me to buy two new tires while I was in there, for $518 +$99 for alignment. $600 for two tires!!! Forget it. More

10 +++ The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experien The Honda Barn should give lessons on customer service because your service is phenomenal! With a special shout out to Brendan for making my experience with Honda Barn a pleasure! Many thanks, Sue Sweet More

Fast and easy! Honda Barn has been my place for service on my last 4 Hondas. They are friendly and fast. My appointments are on time and the quality of work is excel Honda Barn has been my place for service on my last 4 Hondas. They are friendly and fast. My appointments are on time and the quality of work is excellent. While the vast majority of my service has been regular maintenance service, the cost is very competitive and the interactions exceed my expectations each time. More

Prompt, courteous service. Mike was great. Took the time to review the inspection reports and made sure I fully understood everything on it. Unfortunately this review made me us Mike was great. Took the time to review the inspection reports and made sure I fully understood everything on it. Unfortunately this review made me use a minimum of 25 words. More

Unsolved problem Tremendous "thump" under hood about once/mo. Last time, radio was playing and quit - no longer works. Where is antenna for radio.? Is it under the h Tremendous "thump" under hood about once/mo. Last time, radio was playing and quit - no longer works. Where is antenna for radio.? Is it under the hood? Could a wire have snapped? One other time when it happened, Honda Barn drove the car, but found nothing. However, it happens sporadically. It would be nice to be able to play the radio! More

inspection and oil change friendly and helpful treatment, a little lengthy duration of service took care of me in one day which fit into my busy schedule great overall expe friendly and helpful treatment, a little lengthy duration of service took care of me in one day which fit into my busy schedule great overall experience More

dealership overpriced great service department though my experience with Dover Honda before yesterday was lack luster at best. Got my car for THOUSANDS less elsewhere so had written them off. Out of need my experience with Dover Honda before yesterday was lack luster at best. Got my car for THOUSANDS less elsewhere so had written them off. Out of need for an oil change and tire rotation asap I said I would try them. I am glad I did, the person checking me in was pleasant and i was really pleased with the service. would go to their service dept again More