Honda Stratham - Service Center

Went somewhere else to have work done I came in for a State inspection knowing that I needed exhaust work done. I came in for service in May and asked them to look at the front breaks as t I came in for a State inspection knowing that I needed exhaust work done. I came in for service in May and asked them to look at the front breaks as they were making noises, they said everything was fine. However, this time, when I needed an inspection, they said that my front breaks needed to be replaced. I specifically ask last time, so that I could plan out my costs over time instead of getting one big bill. When I received a call from the service department, it was presented to me as "you need to make a decision on whether to keep your vehicle" as the total cost of 'required' repairs was about $3,000. As you can imagine, this is quite a shock. I went to another place and had the repair work done for $1,200. Honda followed up with my a few days later, and I told them that I got the work done elsewhere for 40% of their quoted cost, they commented "well they didn't use genuine Honda parts, we could have been closer to that with aftermarket parts". This was never presented as an option when I had to make the "decision". Furthermore, my Honda Element has 163,000 miles... yes, I want aftermarket parts if its going to save me close to $1800. It seems to me that the service department here caters to people with newer cars with expendable money. I'm sorry, but telling me that I may want to get rid of my vehicle and get something new is not an option, and I'm not sure I want to bring my vehicle back for service. I will say, the previous time I was in the service department (May), I was very happy, but this experience was no good. More

Well done guys! Air bag replacement for recall, new key battery, and new valet key for new car. All done with professionalism, a smile, and quickly. In and out and s Air bag replacement for recall, new key battery, and new valet key for new car. All done with professionalism, a smile, and quickly. In and out and smiling. All first rate. More

zylon treatment mediocre I'm disappointed with the Zylon paint treatment. Not worth the money, not as effective as I was told it would be, and the blahzay response of the serv I'm disappointed with the Zylon paint treatment. Not worth the money, not as effective as I was told it would be, and the blahzay response of the service writer, whose name I don't recall but I thought it was Jeff, regarding it. Needless to say my expectations were not met in purchasing this treatment. Should have saved myself the money. More

excellent service All the service was completed in a short time in a professional customer friendly manner. Kevin and Brandon are exemplary in their knowledge and conce All the service was completed in a short time in a professional customer friendly manner. Kevin and Brandon are exemplary in their knowledge and concern. More

Oil change I have loved the service so far at the Honda Barn. If I had to offer one critique it would be the complimentary car wash. It was very poor quality, th I have loved the service so far at the Honda Barn. If I had to offer one critique it would be the complimentary car wash. It was very poor quality, there was dirt and soap and or water spots all over the car. Maybe they are only using a pressure washer. My advice is to do it well or not at all, I had to wash the car after the service. Otherwise I am very happy! More

As usual great service! Everyone was very responsive. They took me immediately and delivered the service. I was out of there by the time they promised. I am so glad there is Everyone was very responsive. They took me immediately and delivered the service. I was out of there by the time they promised. I am so glad there is good service available locally. Brendan was very accommodating and kind. It is nice to know that in this day in age, that your service providers still know who you are and can connect with you in a personal way. Thank you! More

Would not trust anyone else! I've been going to Honda Barn for years and would not considered going anywhere else. They treat you like family. Always efficient and professional. I've been going to Honda Barn for years and would not considered going anywhere else. They treat you like family. Always efficient and professional. They always provide me with items that don't need replacing now but in the future so I know well in advance. No surprises. Most places would try to get me to do the work now. Not honda barn they tell me how many miles I can go before it will need to be replaced. Love this place. More

Fine, friendly, and efficient. This last was a big one - the 60,000 mile service. Honda Barn wa ready when they said they would be, were quick to write up the order, and loaned me This last was a big one - the 60,000 mile service. Honda Barn wa ready when they said they would be, were quick to write up the order, and loaned me a car because it would be roughly 6 hours before it would be completed. Again, the work was done when they said it would be, and the cost was high but no higher that was expected for the thorough work they performed. It feels good to know that my vehicle will last longer and give better service for our having gone to Honda Barn. More

Outstandimg !!! Never had a bad experience there. Service and parts always top notch. I am always treated well and never felt pushed or taken advantage of. Never had a bad experience there. Service and parts always top notch. I am always treated well and never felt pushed or taken advantage of. More