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1,637 Reviews of Honda Stratham - Service Center
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July 12, 2017
First rate service Professionalism, courtesy, and even generosity characterized my last visit. I needed an oil change and inspection and AC recharge and received in addi Professionalism, courtesy, and even generosity characterized my last visit. I needed an oil change and inspection and AC recharge and received in addition at no charge a car wash and tire rotation. The offer of a complimentary rotation is surely unusual but there were special circumstances here. Everyone was so nice and the bill was even less than I expected. While waiting we talked to Eddie in sales about a Honda Fit which we never considered before. We've bought two Civics from you (Eddie) and love your dealership. More
by DSCOTTMEADOWS
Verified CustomerEmployees Worked With
"Chris," maybe Custodio above, Brendan Daly
July 10, 2017
Great service as always For 10 years I have used Honda Barn to service my Honda vehicles. It has always been a pleasant experience and the staff are always friendly, informa For 10 years I have used Honda Barn to service my Honda vehicles. It has always been a pleasant experience and the staff are always friendly, informative and explain things clearly. The last two occasions I worked with Brendan Daly and he was great. The first time I brought in my new Honda CRV thinking the AC was acting up, but he explained how Eco mode can reduce the effectiveness of the air conditioner. Great help no charge This last time was a routine oil change and it was quick and easy. More
by CaribDon
Employees Worked With
Brendan Daly
July 07, 2017
Top Notch Service I always bring my car here for service even though there is a Honda dealership in town. Shawn K is the best mechanic I know. I am always assured my ca I always bring my car here for service even though there is a Honda dealership in town. Shawn K is the best mechanic I know. I am always assured my car is well taken care of by him. I took it in for the 30000 mile check and knew that it would take a couple of hours so requested a loaner. Greg who was at the front desk was very helpful explaining everything to me about the loaner and the service I had scheduled. My car was ready in 2 hours!! I had time to grab lunch and run a few errands. More
by filifamily
Employees Worked With
Greg
July 07, 2017
Expensive and didn't fix problem. We took our car back to the dealer for a noise that I described on the phone. After a routine maintenance they said I needed ($675), they said they co We took our car back to the dealer for a noise that I described on the phone. After a routine maintenance they said I needed ($675), they said they couldn't hear the noise. My husband picked up my car and one minute out of the lot, he heard the noise. He didn't turn around because he had our infant with him. Frustrating. Just reminds me there's a reason that I had been servicing elsewhere. More
by Melanie
Employees Worked With
Our car was serviced, not sure by whom.
July 06, 2017
Everyone is always so personal and helpful. We have been 3 times for service and it has always been a pleasant visit. They work with us for the day and time that works for us. We have been 3 times for service and it has always been a pleasant visit. They work with us for the day and time that works for us. More
by cd4098
Employees Worked With
Brendan Daly, Kevin Delay
July 04, 2017
Efficient and courteous From the moment I drove my car into the service bay I was treated as if they had known me forever the entire staff regardless if they were taking my From the moment I drove my car into the service bay I was treated as if they had known me forever the entire staff regardless if they were taking my information on what I needed done to my car or just walking by while I waited in the waiting room. More
by HENLEY733
Employees Worked With
Ethel Brown, Brendan Daly, Kevin Delay
July 03, 2017
Very disappointing I am very disappointed with my recent experience at Honda. Not only was a coupon for an oil change not honored, when I thought to look a little more I am very disappointed with my recent experience at Honda. Not only was a coupon for an oil change not honored, when I thought to look a little more closely at my bill I discovered that I had been charged for a loaner car that I was told would be at no charge. I wonder how many times this has happened since I don't usually dissect and add up each line item on my Honda bill. I called today to complain and I am told that a credit for the car (not the missing oil change coupon) would be put on my account for the next time I bring my car in for service. I certainly hope they honor that promise. More
by firsthonda
Employees Worked With
Ethel Brown
June 30, 2017
Poor Costumer Service When I picked up my vehicle, I was informed not all of the requested work had been completed and the gentleman shrugged his shoulders at me. I pointed When I picked up my vehicle, I was informed not all of the requested work had been completed and the gentleman shrugged his shoulders at me. I pointed out the written work reques and he said it didn't get done. Several other employees just stared and he shrugged his shoulders and said "we didn't do it." I was uncomfortable and left with no options for resolution, just given back my car. I left a voicemail and asked for a manger to call. Two days later I received a call defending their costumer service and explaining the work was in fact done. The manager wasn't responsive to my concern, rather defensive and talked at me. When I stated my opinion to her that my husband probably would not have been treated the same way, she said she doubted that because 85% of their business comes from women. Well then, I guess shrugging shoulders, not completing work, and not offering an appointment to complete the work, is how the Honda Barn treats women. Very disappointed. More
by jlmacneil
Employees Worked With
I do not know their names.
June 30, 2017
Service Booked on line HB called to confirm. Waited in nice waiting area. Fresh coffee and popcorn. Fast service, pleasant staff and courtesy car wash. Ho Booked on line HB called to confirm. Waited in nice waiting area. Fresh coffee and popcorn. Fast service, pleasant staff and courtesy car wash. How can you beat that! More
by haganpam
Employees Worked With
Kevin Delay
June 27, 2017
My Leaking Tire I noticed that my left rear tire was losing air. I called the Honda Barn and they took me in. Brendan looked at the tire and found the problem right I noticed that my left rear tire was losing air. I called the Honda Barn and they took me in. Brendan looked at the tire and found the problem right away. IIt was a piece of metal that had gone through the tire. He patched the tire and at the same time checked all the other tires. I was very satisfied. More
by louiep4
Employees Worked With
Brendan Daly
