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1,637 Reviews of Honda Stratham - Service Center
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June 23, 2017
Honda Barn in Stratham, NH is terrific The Honda Barn staff is friendly, professional, and honest. Our 2004 CRV needed an airbag replacement and a few other things. Recognizing that we plan The Honda Barn staff is friendly, professional, and honest. Our 2004 CRV needed an airbag replacement and a few other things. Recognizing that we planned on selling or donating the car at summer's end, the staff didn't press to address all the things that a 13-year-old car needs. Instead, they fixed what was obviously broken and stopped. I'd recommend the dealership to anyone seeking to buy or service a Honda. More
by SMHERTZ
Verified CustomerEmployees Worked With
Kevin Delay
June 21, 2017
Nice people prompt service and they washed my car as well This was again a wonderful experience. What a difference from other grumpy dealer service departments. I got a good explanation of what they found an This was again a wonderful experience. What a difference from other grumpy dealer service departments. I got a good explanation of what they found and it did not need any repair. They did not try to upsell me any other services that I did not need. I will always come back to Hondabarn. More
by DITTOHELMUT
Employees Worked With
Kevin Delay
June 19, 2017
Inspection Sticker and oil change I had an appointment at 2:00 pm for an oil change and inspection sticker for a 4 month old vehicle that we bought there. They told me it would take 1 I had an appointment at 2:00 pm for an oil change and inspection sticker for a 4 month old vehicle that we bought there. They told me it would take 1.5 hours because it needed to be connected to the computer for the sticker. I have been driving for 40 years and it has never taken more than 20 minutes for an inspection and 10 minutes for an oil change. It took them 2 hours to do the job. We are very happy with the HRV but will not be going back to that dealership for service. More
by KEN.PETERS1995
Employees Worked With
Ethel Brown
June 17, 2017
very good , love the popcorn machine I don't like essay reviews,but, I was satisfied plus, please get rid of this block, it makes me want to delete the entire review. I don't like essay reviews,but, I was satisfied plus, please get rid of this block, it makes me want to delete the entire review. More
by agss244
Employees Worked With
Ethel Brown
June 14, 2017
Service Department Gets The Job Done I brought my nearly two-year old Honda Civic in for 10,000 mile check, and had friendly and prompt service as usual. Somewhat pricy and the 15,000 mi I brought my nearly two-year old Honda Civic in for 10,000 mile check, and had friendly and prompt service as usual. Somewhat pricy and the 15,000 mile check for next time might be a bit out of my price range, but there's lots to be said for having the Honda Dealership from which I purchased my car do the job. In this case, the "re-calibration" of the on-board tire monitoring system wasn't done by the Honda Service Department after rotation of the tires, and my "Check Tire!" message came on as I drove home. I almost turned around to go back to the dealership. Fortunately, I remembered reading something about that in the guidebook, so I found the directions -- quite easily, actually -- and did the re-calibration myself within 60 seconds. Other than that minor problem, I'm always satisfied by Honda Depot in Stratham! More
by jimsplaineportsmouth
Employees Worked With
Ethel Brown, Brendan Daly, Kevin Delay, DAVID APRIL
June 14, 2017
Professional and curteous service I continue to be very pleased with the service and professional manner of the staff. The staff is up front about any service work being done and chec I continue to be very pleased with the service and professional manner of the staff. The staff is up front about any service work being done and checks in with the client if any additional work is needed so there are no hidden costs. The waiting area is clean and comfortable. I would recommend them to anyone. More
by CBROdyssey
Employees Worked With
Ethel Brown
June 12, 2017
Service was smooth and timely My major service went smoothly and was handled in a timely fashion. I felt like my vehicle was fully examined and items needing attention were pointe My major service went smoothly and was handled in a timely fashion. I felt like my vehicle was fully examined and items needing attention were pointed out. The updated waiting area is an improvement and very comfortable. More
by mmiller18
Employees Worked With
Brendan Daly
June 12, 2017
Poor communication. I took my car in on a Saturday morning and left it with them all day to find a problem I was having with my eletrical system. I never once thru the wh I took my car in on a Saturday morning and left it with them all day to find a problem I was having with my eletrical system. I never once thru the whole day recieved a call or update on my cars status. At the endof the day I tried tovreach them about it and found out they had closed for the day. WhenI finally got someone to check me out I found out that they had not found the problem and fixed nothing but the tech. stated on the order that he needed more time to diagnose the problem that I was charged $125 for. Maybe if they had called me I would have known this and told them to keep the car for further evaluation. Very poor customer service experience. More
by GREG.HANDLEY
Employees Worked With
Kevin Delay
June 07, 2017
Poor service all around Scheduled an appointment to replace two tires and get an inspection. Was recommended an alignment by the tech. I suggested he replace the tires and Scheduled an appointment to replace two tires and get an inspection. Was recommended an alignment by the tech. I suggested he replace the tires and verify it does in fact need an alignment. I stated I wanted the pre alignment values. My wife did not receive the pre alignment values or the post alignment values. Tech took car back and got post alignment values. I still believe I did not need the alignment and the tech did not do the one thing I requested of him. Also Our oil change % got wiped out while replacing tires and doing an alignment. The MPH was reset to KPH. This is the most disappointed I have been with a dealership service in a long time. I likely will have my car serviced elsewhere in the future. More
by sschuster314
Employees Worked With
DAVID APRIL
June 07, 2017
returned twice for corrective repair vehicle bought in for oil and filter plus tire rotation of tires re balance and alignment 2nd an 3rd time car still pulls left noroadtest? vehicle bought in for oil and filter plus tire rotation of tires re balance and alignment 2nd an 3rd time car still pulls left noroadtest? More
by paula-rich
Employees Worked With
Brendan Daly
