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Honda & Subaru of Santa Fe
Santa Fe, NM
68 Reviews
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68 Reviews of Honda & Subaru of Santa Fe
February 10, 2020
Terrable Work on car took too long. Work to be done ie. recalls and other not ofically recall was told one would be done then not needed by dealership then Work on car took too long. Work to be done ie. recalls and other not ofically recall was told one would be done then not needed by dealership then received E-mail from Subaru informing that it was needed. I would need to return again to dealership and wait 3-4 hours. More
by mpschwalje
Employees Worked With
don't recall
January 01, 2020
Great experience The dealership worked well with me and my family for this purchase, great customer service. Well run dealership .Thank you for making this a pleasant The dealership worked well with me and my family for this purchase, great customer service. Well run dealership .Thank you for making this a pleasant experience. More
by cora.trujillo
Employees Worked With
Doug, Chuck, Adam
December 20, 2019
Excellent Service Every one I spoke to in the service dept were super nice, very helpful and very efficient. The customer waiting area was stocked with water, donuts an Every one I spoke to in the service dept were super nice, very helpful and very efficient. The customer waiting area was stocked with water, donuts and coffee. Plus the all important … access to internet. More
by zia2719
Employees Worked With
Don Jaramillo
September 16, 2019
Great Service Great service, but pick up and drop off problematic. Drivers had no interest in most efficient routes. Seemed to be paid by the hour or the mile rathe Great service, but pick up and drop off problematic. Drivers had no interest in most efficient routes. Seemed to be paid by the hour or the mile rather than service to the customer More
by David
Employees Worked With
Stephanie Beguin, Don Jaramillo
August 23, 2019
Short visit Well run dealer and friendly team. Good phone service for scheduling my appointment. Took a several weeks to get an appointment. Appreciated the re Well run dealer and friendly team. Good phone service for scheduling my appointment. Took a several weeks to get an appointment. Appreciated the reminder call. More
by Santafe, Sharon
Employees Worked With
Don Jaramillo
August 18, 2019
Bait and switch I saw a car I wanted to test drive and made an appointment to drive it. When I called them to confirm I wason the way, the salesman I was working with I saw a car I wanted to test drive and made an appointment to drive it. When I called them to confirm I wason the way, the salesman I was working with told me another salesperson had taken the keys and was writing upan offer for another buyer. The worst thing was that he told me I could still get the car if I was willing to lay down a deposit. Really? Without driving it?Of course they offered to show me other cars....just poor business tactics, guys. More
by JaMa
Employees Worked With
Richard Jimenez
July 17, 2019
Excellent service and friendly, helpful staff. The service staff at Subaru of Santa Fe where able to get us in for recall work, ensure they had the parts, let us drop our car off early, and have it The service staff at Subaru of Santa Fe where able to get us in for recall work, ensure they had the parts, let us drop our car off early, and have it cleaned and all the work complete in no time at all. Mike Labine followed up to make sure everything was working well and extended help to make sure we continue to enjoy our Subaru. Great service!! More
by Shauna
Employees Worked With
Don Jaramillo
June 20, 2019
Best car buying experience ever Best car buying experience ever!!! Greg was extremely helpful without being pushy. I got an excellent price through TrueCar and financing was a bree Best car buying experience ever!!! Greg was extremely helpful without being pushy. I got an excellent price through TrueCar and financing was a breeze!! I will never buy a car anywhere else!!! More
by brosa419
Employees Worked With
Gregory Ryan
June 18, 2019
Not Feeling the love What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. What Fool I was, I thought Subaru Pre-Owned Certified meant that I was likely to get a decent car. So foolish of me. I know the saying “buyer beware”. Well Dear Santa Fe fellow buyers do beware and go somewhere else. Subaru Impreza 2015 $20,000 39,000 miles Pre-Owned certified. I thought if it said I had 50% of my brakes when I bought it that it was safe. I should have known when the blades on the wipers were shot even though they were checked off on the two page “Pre-Owned Certified “document. Should have given it back then. The brake pads are shot, and apparently have been since I got it. Which is what the brake light flashing when I make a right turn means. Almost $500. Major safety issue. They advertise a car wash with every service, but for me, only if I ask. The AC got “fixed “. it worked for one evening. The same issue happened with “Auto Start” it was fixed and broke within 10 days. It was fixed again yesterday. They fixed the brakes for free after a winter of driving on dangerous snow-covered steep narrow twisting dirt road. The kind fo road Subaru is good at it, with brakes. Everyone who drives my road blanches when I mention Subaru pre-certified bad brakes. Tried to trade straight across, they wanted to up sell me. Then I got rear ended in a hit and run, now it has had an accident. Can’t wait to dump this car. Don’t buy from Honda Subaru they happily sold me Pre-Owned Certified a car with dangerous brakes. “Buyer Beware” So is everything else checked off on the pre-owned certified an error as well? Go To to Hueberger in Colorado Spring, or to Toyota, CarMax, Sweet Motor Sales, the funky places on Cerrillos Road. Avoid Subaru Honda !! and stay awat from Gregory Ryan. They fixed the brakes, a I drove home everyday of a snowy winter, but not the relationship. Avoid this dealership and Greg Ryan BUYER BEWARE More
by driving without brakes
Employees Worked With
Kyle Wilkins, Gregory Ryan
June 04, 2019
Takata airbag recall I made my appointment about a week after I got the letter. The scheduler told me it would probably take a while to get an appointment, and then she ap I made my appointment about a week after I got the letter. The scheduler told me it would probably take a while to get an appointment, and then she apologized when the earliest was in less than a week. I think that's pretty good. When I took my care down, they got me in right on time, changed out the air bag, and added the time for an oil change. I think that's pretty good, too. More
by Bethany123
Employees Worked With
I don't remember.
