Honda Van Nuys - Service Center

Service department is good and a nice sitting area to wait for your car. However, they should offer rental cars, even if they charge, for customers. wait for your car. However, they should offer rental cars, even if they charge, for customers. More

I recently had an appointment with Tony Castro regarding my right front axle inspection. Initially, I was under the impression that the inspection would be free, as indicated in the original paperwork. Howe my right front axle inspection. Initially, I was under the impression that the inspection would be free, as indicated in the original paperwork. However, I was surprised to see a $220 charge on my bill when I arrived. While Tony mentioned that the warranty might cover the issue, there was no clarification about the inspection fee. After discussing my concerns, the service director was able to refund me the amount, which I appreciate. However, I believe the initial charge was unjustified, as my contract states I should only be charged based on an approved estimate. Overall, while the refund resolved the immediate issue, the lack of clear communication left me frustrated. More

quick service--nice waiting room not much more to report--routine oil change-7,000 ++ miles on new car report--routine oil change-7,000 ++ miles on new car More

Always the best, honest, reliable service. Miguel is Cuenca is THE BEST service rep in the world, and the reason why we keep driving Honda cars!!! I trust him implicitly, he always takes gre Miguel is Cuenca is THE BEST service rep in the world, and the reason why we keep driving Honda cars!!! I trust him implicitly, he always takes great care of our Honda cars, and our family. And, your technicians seem to always do great work. Thank you!!! More

It was a great experience, the service advisor kept me updated with my car. Also helped me with my extended warranty. Great guy to work with. updated with my car. Also helped me with my extended warranty. Great guy to work with. More

Miguel was great, really nice to work with! I will service my car again at this location I will service my car again at this location More

Friendly and responsive and they do the job well! I am writing this to meet the minimum words.... I am writing this to meet the minimum words.... More

I love this Honda service in van Nuys. It's way better than the Santa Monica location. Miguel Cuenca is the best. He understands taking care of my car the best way possible- the service d It's way better than the Santa Monica location. Miguel Cuenca is the best. He understands taking care of my car the best way possible- the service details as well as budget advice. I will always bring my car here. More

Spoke to Natalie Chavez on getting my $ back from Gap insurance it’s been 2 mos and never got my refund and she doesn’t respond to email or Calls horrible customer service insurance it’s been 2 mos and never got my refund and she doesn’t respond to email or Calls horrible customer service More

Prices for service seem high, but the service is great. The representative who took care of me and my car was very knowledgeable and helpful. The representative who took care of me and my car was very knowledgeable and helpful. More