Honda Van Nuys - Service Center

Great service, went above and beyond. Friendly staff. Great at communicating. Will definitely be back! Friendly staff. Great at communicating. Will definitely be back! More

I had a deeply disappointing experience at Keyes Honda in Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I rec Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I received no response or update for an extended period. Today, Tuesday, August 13th, 2024, at 10:20 AM, I finally received a call from the parts manager. Unfortunately, the conversation only added to my frustration. The manager's response was dismissive and unprofessional. He essentially told me, "I'm sorry you took it that way," implying that the issue was with my perception rather than addressing the unacceptable behavior of their employee. He stated that their employee denied yelling, and since there was no "evidence," they would not take further action beyond possibly discussing tone with Rudy. The manager's repeated use of phrases like "you may have perceived," "you felt," and "miscommunication" was patronizing and insulting, as if I was not competent to recognize when someone was yelling at me. This approach not only deflected responsibility but also minimized my experience as a customer. I am disappointed by how this situation was handled. There was no accountability, no sincere apology, and no meaningful action taken. It seems clear that Keyes Honda in Van Nuys is more concerned with protecting their employees behaviors than ensuring a respectful and positive experience for their customers. I expected much better from a reputable dealership and am incredibly disappointed with this entire ordeal. More

I had such a wonderful experience with Willie Burr at Van Nuys Honda! He was so patient and kind with us. My Honda civic broke down on the freeway without warning and I wasn’t prepared to buy a new car. He h Nuys Honda! He was so patient and kind with us. My Honda civic broke down on the freeway without warning and I wasn’t prepared to buy a new car. He helped us weigh all options and was incredibly helpful! Highly recommend Van Nuys Honda! Thank you Willie! - Paige & Kevin (Honda Civic Hybrid) More

This dealership's team is excellent and provides the utmost of high quality service. My service advisors, Jeremiah and Jen have handled every visit with professionalism and excellent service. I always l utmost of high quality service. My service advisors, Jeremiah and Jen have handled every visit with professionalism and excellent service. I always leave feeling as if I have learned something new & valuable about my car. They take great care in explaining to me what is happening with my car as well as really taking the time to answer all of my questions. My last visit was a day long repair and my Honda was returned to me not only in wonderful working condition but the interior was cleaned, my car charger was plugged in and ready to go - it's the big things and the little things that matter. This dealership makes it right, every time. :) More

Miguel has always been very helpful and has worked to resolve issues with a very old CR-V. resolve issues with a very old CR-V. More

Great dealership & repair shop. Jen & Len are super helpful and they had everything I needed! Jen & Len are super helpful and they had everything I needed! More

Mr Miguel Cuencas was very professional To many words don’t change nothing I don’t have any thing else to say. don’t change nothing I don’t have any thing else to say. More

The staff was kind, and they all took care of me in a timely manner timely manner More

They fixed an issue with my car that had been plaguing it for months, and that another dealership had overlooked. for months, and that another dealership had overlooked. More

Miguel was so extremely helpful and kind. As a new Honda driver I feel confident in his expertise. I feel lucky that I was able to work with him. As a new Honda driver I feel confident in his expertise. I feel lucky that I was able to work with him. More