Honda Van Nuys - Service Center

Great customer service! I gave 4 out of 5 stars because of the long wait time however I like the customer service and how you can track in your email if Your car is done I gave 4 out of 5 stars because of the long wait time however I like the customer service and how you can track in your email if Your car is done More

Fantastic experience! I have never had such an easy and positive car service experience. Each staff member was helpful, efficient and really demonstrated that they care ab I have never had such an easy and positive car service experience. Each staff member was helpful, efficient and really demonstrated that they care about my business. Brava Jennifer Martinez — she knows what customer service is really about. Thank you Keyes Honda! More

Excellent Customer Service I have been taking my vehicle to this service center since I got my Civic. Jennifer Martinez my service advisor is always helpful and very knowledgeab I have been taking my vehicle to this service center since I got my Civic. Jennifer Martinez my service advisor is always helpful and very knowledgeable. This service center is very organized. Highly recommended!!! -Paolo M.- More

Keyes has gone concierge! I first tried Keyes Honda 2 years ago and was very disappointed. Decided to give them a second chance and boy was I surprised! Greeted when I drove up I first tried Keyes Honda 2 years ago and was very disappointed. Decided to give them a second chance and boy was I surprised! Greeted when I drove up, immediately met with my assigned service advisor, Tina Bell, and was kept informed every step of the way. My car was finished when stated and returned clean and shiny! Good job, Keyes! More

Good Service. Good service. Very helpful. All of the employees have been very helpful each time I've visited, from Omar Cabrera to Tina Bell, who was the employee Good service. Very helpful. All of the employees have been very helpful each time I've visited, from Omar Cabrera to Tina Bell, who was the employee I dealt with this time. Good stuff! More

I have a very positive experience when I was there last week I needed an oil change and happened to be in the neighborhood and dropped in without an appointment. The woman who assisted me, Tina, was excellent I needed an oil change and happened to be in the neighborhood and dropped in without an appointment. The woman who assisted me, Tina, was excellent. She was very personable and efficient. I was in and out of there within an hour. They even washed the car on the outside. The price of an oil change is higher than at other local places, and Keyes does not give or have any discount coupons. I wish they did. Maybe they will in the future. More

Great customer service Omar Cabrera has always been honest and communicative. When my Honda Pilot was not worth repairing, they told me so rather than having me complete rep Omar Cabrera has always been honest and communicative. When my Honda Pilot was not worth repairing, they told me so rather than having me complete repairs that wouldn’t make a difference. I appreciate the free rides to and from home whenever I have had to leave my car. More

very good services. Excellent personnel. They help each others to help services your car. Services well done and efficiently. very good environment and give c services. Excellent personnel. They help each others to help services your car. Services well done and efficiently. very good environment and give customers to relax while waiting their car to be fixed. More

Excellet The team did an excellent job especially Jennifer Martinez. I will recommend this dealer. Thank you for taking care of my car. I will look forward wor The team did an excellent job especially Jennifer Martinez. I will recommend this dealer. Thank you for taking care of my car. I will look forward working with guys. More

Didn’t fix problem Apparently their computer doesn’t detect a problem there is none. I brought my auto twice to this dealership with the same exact problem. My alarm g Apparently their computer doesn’t detect a problem there is none. I brought my auto twice to this dealership with the same exact problem. My alarm goes off every two minutes, my auto lock will not lock and the Bluetooth for phone calls is a hit or miss if it will work. But because the computer says everything is working fine then they stop there. Obviously if I am bringing the car back there is a problem but they won’t use human intelligence they use the computer. Sad how they feel a machine is smarter than a human mechanic. Needless to say I’m not happy with their service or the follow up. It appears they only follow up with happy customers. The unhappy ones get no phone call-interesting huh? Go to another service dealer...... More