Honda Van Nuys - Service Center

First rate service What a great, professional, courteous, expert team! Helpful in every way. Bob Tice has been our mechanic through over 5 cars and many, many years and What a great, professional, courteous, expert team! Helpful in every way. Bob Tice has been our mechanic through over 5 cars and many, many years and he is ALWAYS excellent. Vanessa Palacios is our most recent advisor and she is terrific. Just met Miguel Cuencas and had a most comfortable time talking with him. Thank you, all!! More

Keyes Honda/Service Center They have prompt, courteous, and thorough customer service. Great attention to detail, and I would definitely recommend to a family member. I was comp They have prompt, courteous, and thorough customer service. Great attention to detail, and I would definitely recommend to a family member. I was completely satisfied with their professional service!!! More

Professional service Great costumer service and they explain to you the service that you car need. They not force to you do if you do not want. Great costumer service and they explain to you the service that you car need. They not force to you do if you do not want. More

Great service ! This is the second time I go for my service and I’m still coming out happy. From the first time I liked how Omar was so helpful so I recommended him t This is the second time I go for my service and I’m still coming out happy. From the first time I liked how Omar was so helpful so I recommended him to dad as well and we never leave with out a smile. More

Oil Change and new Air Filter Omar has always provided excellent customer service through attention to detail and perfect communication. Delivery of work on time with great qualit Omar has always provided excellent customer service through attention to detail and perfect communication. Delivery of work on time with great quality of service. All 100 percent satisfaction. More

Excellent!!! I always service my car at Keyes Honda in Van Nuys, Miguel Cuenca is polite, professional, and bilingual. I'm very satisfy with the service, plus they I always service my car at Keyes Honda in Van Nuys, Miguel Cuenca is polite, professional, and bilingual. I'm very satisfy with the service, plus they wash my car! Thank you I appreciate Vanessa Palacio for being so attentive. More

Painless/flawless I am THE VOICE for my CRV, & myself..... Those descriptive words "PAINLESS/FLAWLESS" & Clarity says it all.... All my years/interactions with th I am THE VOICE for my CRV, & myself..... Those descriptive words "PAINLESS/FLAWLESS" & Clarity says it all.... All my years/interactions with the service department have, & will continue to be calm/reassuring. 2 specific employees... Miguel Cuenca (beginning & end) and Bob Tice (Mr Fix it).....Are the catalysts for my smiles as I drive away from Keyes repair center.... More

Flawless repair service From my service with Miguel to the Service Director Vanessa all were top notch all the way! The follow up and length of service repair was excellent. From my service with Miguel to the Service Director Vanessa all were top notch all the way! The follow up and length of service repair was excellent. I will recommend Keyes Honda to all I speak with. Many thanks to the team at Keyes Honda for repairing my 2013 Honda Accord. More

Dishonesty and Misleading In fact I asked several times to talk with the general manager of Keyes. I haven't heard back from him or any one else. I have very bad experience wit In fact I asked several times to talk with the general manager of Keyes. I haven't heard back from him or any one else. I have very bad experience with the service department. Service consultant Norbert W. Bajder was very rude, disrespectful, dishonest and wasn't able to answer very simple question "did you use Honda recommend engine oil for my Accord which is (5w30) or 5w20 as he stated in his paper work. Finally, he referred me to his supervisor to correct the paper work only without admitting that she used the correct oil for my car. In addition, Mr. Bajder tried to mislead me when I asked him why the final cost reached $48.95 and your advertising coupon was $34.95, his respond was extra taxes. After waiting for more than 2 and half hours waiting for my oil change after the supervisor claimed that she doesn't have 5W30 and they need to order it for another place which doesn't make any sense to me when her parts department stated to me this is not true "we have 5W30". In fact I used to deal with the previous dealer Miller Honda for years without any problems. After my bad experience with Keyes my car doesn't running smother like before, furthermore and I discovered that there is oil leaks which I haven't before I take the car to the dealer to change my oil. I don't recommend this dealer for anyone and I'll consider all my options to protect my rights and to put an end to this behaviors. More

Very satisfied There is nothing but great things I can say about this service department, they are always on time, promptly, professional and friendly, I will alway There is nothing but great things I can say about this service department, they are always on time, promptly, professional and friendly, I will alway come here and I always recommend this service department More