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Honda Van Nuys - Service Center

Van Nuys, CA

4.8
609 Reviews

609 Reviews of Honda Van Nuys - Service Center

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March 17, 2025

Tracy Rocha is a superb Service provider. She makes bringing your car easy and smooth. Unlike many other car dealerships, Honda Van Nuys cares more about me than I do about my money. What a b More

by jmlavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Rocha
Mar 18, 2025 -

Honda Van Nuys responded

Thank you for the amazing review! It's great to hear about your positive experience with Tracy and our team at Honda Van Nuys. We strive to prioritize our customers' needs and make the car-buying process as seamless as possible. Your feedback means a lot to us!

March 15, 2025

Convenient, knowledgeable staff, and helpful to explain required maintenance and additional recommended service. Jeremiah Carpenter has always been my service adviser at Honda of Van Nuys and I am apprecia More

by albertsq200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Carpenter
Mar 17, 2025 -

Honda Van Nuys responded

Thanks for the fantastic feedback, Albert! We're thrilled to hear about your positive experiences with our knowledgeable staff and Jeremiah. Your appreciation for our commitment to customer service means a lot to us. We look forward to continuing to serve you!

March 14, 2025

Wonderful experience,very friendly service department employees. Everyone welcomed me with a great positive energy. More

by ronaldkhayat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manolo
Mar 17, 2025 -

Honda Van Nuys responded

Thanks for the fantastic feedback, Ronald! We're thrilled to hear you had such a positive experience with our service team. We strive to create a welcoming atmosphere for all our customers. Looking forward to seeing you again!

March 12, 2025

I got things done on my car as expected. Thank you! The dealership is nice, new, and Spacious. I will visit again. More

by tkthnh111
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Mar 13, 2025 -

Honda Van Nuys responded

Thanks for the fantastic review and taking the time to share your thoughts! We're excited to hear you had a great experience at our dealership. We look forward to welcoming you back for your next visit!

March 06, 2025

It was a great experience start to finish! From the young lady that scheduled my appointment to Tracy Rocha, Advisor. Great customer service! More

by TatisBonita
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Rocha
Mar 10, 2025 -

Honda Van Nuys responded

Thanks for the fantastic feedback! We're so excited to hear you had such a positive experience with our team, from scheduling to service. We appreciate your support and look forward to welcoming you again!

February 21, 2025

My experience with Honda is excellent. The assistance I received from William Burr was more than perfect, he made my service visit feel easy and assuring. He took care of my warranty with More

by Ron A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Burr
Feb 24, 2025 -

Honda Van Nuys responded

Thank you for sharing your wonderful experience with us, Ron! We're delighted to hear that William and our team provided exceptional service and made your visit smooth and reassuring. It's great to know that he went above and beyond to take care of your warranty and keep you well-informed throughout the process. We truly appreciate your kind words and your loyalty. We're committed to providing excellent service to all our customers, and feedback like yours motivates us to continue striving for excellence. We look forward to serving you again in the future!

February 20, 2025

Appointment times and estimated completion were accurate and everything was explained well by Jeremiah. Thanks More

by phynanze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Carpenter
Feb 21, 2025 -

Honda Van Nuys responded

Thank you for your feedback! We're glad to hear Jeremiah provided clear explanations and that the timing met your expectations. Your satisfaction is important to us, and we appreciate your support. Looking forward to serving you again!

February 18, 2025

Helpful staff. They will do whatever is needed to help you get in and out!, very knowledgeable regarding what is needed to be accomplished. More

by Jose65542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Carpenter Express, Willie Burr
Feb 19, 2025 -

Honda Van Nuys responded

Thank you for taking the time to share your thoughts, Jose! We're thrilled to hear that our staff made your experience so positive. We pride ourselves on being knowledgeable and helpful. Your feedback means a lot to us. Happy driving!

February 14, 2025

I brought my CRV Hybrid for two recall items. They took me promptly, did the paperwork, and offered me a ride home. Notified me when the car was ready and picked me up. Omar was very pleasant an More

by lynshap
Service Time
Recommend Dealer
Yes
Employees Worked With
Omar
Feb 18, 2025 -

Honda Van Nuys responded

Thank you for the 5 star feedback! We’re thrilled to hear about your positive experience with our service team. It’s great to know that Omar and our staff made everything seamless for you. We appreciate your review and look forward to serving you again!

February 13, 2025

Excellent and friendly staff, service and turnaround time. I will be going back for my service needs. More

by newknee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Castro
Feb 14, 2025 -

Honda Van Nuys responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team. Creating a friendly environment and having quick turnaround times are two of our top priorities so we are happy to see we hit the mark. We look forward to welcoming you back for your service needs.

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