Honda West

Great Customer Service I gave 4 stars because our salesman was so patient and informative. He did an excellent job relating information and listening to our concerns/ needs. I gave 4 stars because our salesman was so patient and informative. He did an excellent job relating information and listening to our concerns/ needs. If you go to purchase a vehicle I would recommend Davod Ghasemi. He was not pushy in any way. We even left and came back. He had no problems waiting for us to make our decision. More

Friendly polite and professional I came here for an oil change coffee is delicious service is quick and they are polite they treat your car like they would if it were theirs I came here for an oil change coffee is delicious service is quick and they are polite they treat your car like they would if it were theirs More

The very best service Whether I come in with an appointment or just come in off the street I always feel like I am a very special customer and when I walk out the door I kn Whether I come in with an appointment or just come in off the street I always feel like I am a very special customer and when I walk out the door I know that whatever reason I am there my service is well taken care of and my car is well serviced. More

Excellent service from Honda West . They provided our vehicle to us very quickly and efficiently. Very professional staff. I highly recommend Honda West to everybody. . They provided our vehicle to us very quickly and efficiently. Very professional staff. I highly recommend Honda West to everybody. More

Quick Express Service I called Honda West to ask if I needed an appointment for an oil change (as indicated on my dashboard icon). They said that I could use express servic I called Honda West to ask if I needed an appointment for an oil change (as indicated on my dashboard icon). They said that I could use express service without an appointment. On Saturday, I arrived in the morning and was taken in immediately. The service for an oil change and tire rotation took less than an hour. Their waiting area is nice and provides free wifi and charging stations. They also provide a free exterior car wash. I was very pleased with the service. More

Fabulous! The service I get at Honda West is always spectacular. Karla is always my tech rep, she is great. Honest and straightforward. She is always very frien The service I get at Honda West is always spectacular. Karla is always my tech rep, she is great. Honest and straightforward. She is always very friendly and helpful. More

Honda Dave was wonderful Right from the first handshake from Honda Dave Glenn I knew he was sincere and genuine. This will be our 4th Honda but not last! Right from the first handshake from Honda Dave Glenn I knew he was sincere and genuine. This will be our 4th Honda but not last! More

the last sevice completed there was done well the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service adv the last service completed there included an oil and filter change as well as inspection, and front brakes. I am very satisfied with my service advisor named "adam." he was very good at explaining what needed to be done and informed me that the front brakes were in need of replacement. his promise to have the vehicle ready by a given time was beaten by 15 minutes. so he is a man of his word and very good at what he does. from a past experience I do have a problem with the service manager who charged me $70 for a starter replacement when the car was approximately 300 miles out of warranty. horrible customer service by this service manager and it has cost this dealer future business with new Hondas I have purchased along with family and friends. unfortunately when I brought this fiasco to the attention of the "general manager" he said no problem and that the dealership would absorb the cost because of all the new vehicles I had purchased or leased there. I was unable to reach him (the general manager) on the day of this repair and so the $70 charge stood. the general manager obviously knows what the term customer service means and the cost of acquisition for a new customer. maybe he should relay that to his other managers. to be clear it has nothing to do with the $70 and everything to do with treating customers right. albeit, the car was approximately 300 miles out of warranty there was a easy fix to avoid this charge and making me an unhappy customer. there are exceptions to every rule. it has already cost this dealership two new vehicle sales and definitely will cost them more. the only reason I went there for service is because that is where this car was leased. the other cars go back to the dealership where purchased. great general manager and horrible service manager. hope none of you have to deal with this service manager who didn't even come out to explain his position to me, instead sending out one of his lackeys... it's the principal here not the money, $70 doesn't change anyone's life... More

Good dealership for service on my new Ridgeline Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don Have a 2017 Ridgeline that needed a few adjustments and Honda West took care of them pronto. And Adam took care of me on the annual oil change (I don’t drive it a ton but I love this truck). More

Was pleased with how quick and pleasant my experience was. Went in for a 2015 Camaro I saw listed on Autotrader. Marisa was quick to respond to my email requesting information. Marco was helpful and pleasant. Went in for a 2015 Camaro I saw listed on Autotrader. Marisa was quick to respond to my email requesting information. Marco was helpful and pleasant. The process was quicker than I expected. They also were able to get me a better loan from my own bank then they offered me earlier when I tried to set up financing before going to the dealership. More