Honda of Abington

I shopped a pre-owned vehicle at Fred Beans Honda of Abington and experienced textbook payment packing, misrepresentation of lender approvals, and condescending treatment from both sales and management. Abington and experienced textbook payment packing, misrepresentation of lender approvals, and condescending treatment from both sales and management. Salesperson Chet initially claimed my Capital One Auto Navigator pre-approval was flatly denied, which was completely untrue. After that false pretense, Chet stated they secured an alternative approval at 13.25% APR on an approximate $27,400 balance. However, the payment they quoted me on a 48-month term was over $885/month. The arithmetic exposes the tactic: The pure principal-and-interest payment on a $27,400 balance over 48 months at 13.25% is roughly $738/month. Quoting $885/month represents an unexplained $150/month spread, totaling over $7,000 in additional payments over 4 years. This represents roughly $5,500 of undisclosed backend products or packed finance reserve buried directly into the monthly payment quote without providing an itemized finance agreement. When questioned, they also attempted to blur a 60-month loan term into the conversation as if it were interchangeable with 48 months to disguise the markup. Additionally, Chet added a non-negotiable $299 "security coding" fee to the purchase agreement and flatly refused to remove it or discount the vehicle. When I escalated these discrepancies, Sales Manager Jim Jackson claimed in writing that their policy is to "lower the price by $299 so customers get it for free"—directly contradicting his own sales desk. Instead of addressing the financing inflation or providing a transparent line-item purchase order, Jim Jackson resorted to condescending remarks in writing regarding my financial position. Buyers should be extremely vigilant: verify your own lender approvals directly, calculate your own amortization schedules before discussing payments, and demand a signed, line-item out-the-door breakdown before letting Chet or Jim Jackson handle your financing. More

Terrible experience. They were friendly and accommodating but when we started talking numbers, they were misleading in the discounts, manipulating the MSRP to make it lo They were friendly and accommodating but when we started talking numbers, they were misleading in the discounts, manipulating the MSRP to make it look like there was a deeper discount. When I reviewed the numbers after double checking the VIN at home and called them on it, they gave me a bogus excuse of the MSRP was updated "the next day." I felt they were deliberately trying to obfuscate. I dealt with another dealership and it was 180 experience. Don't come here! More

Pressures people into using higher financing, getting expensive dealership fees and warranty.They will mislead you any chance they get even if it means holding on to paperwork.I would not recommend this expensive dealership fees and warranty.They will mislead you any chance they get even if it means holding on to paperwork.I would not recommend this dealership to anyone. More

On March 17, I purchased A 2015 Nissan Altima SL Alex R was very helpful. We went on a road test and he explained the navigation system and also paired my phone. It was not an anxiety provoking an interac was very helpful. We went on a road test and he explained the navigation system and also paired my phone. It was not an anxiety provoking an interaction More

I hope we can get a clarification or credit for a complimentary oil change and tire rotation from the Fred Bean Honda dealership regarding a $513.98 charge for a $5.50 wheel stud replacement. Includi complimentary oil change and tire rotation from the Fred Bean Honda dealership regarding a $513.98 charge for a $5.50 wheel stud replacement. Including an offensive charge of $44.98 listed as “customer pay environment/supplies for repair order”. My local mechanic told me the repair should be around 1-1/2 hours so maybe $150-$175. At Beans Honda the labor hours were not listed just a labor total of $429.95 to install a $5.50 part. This certainly feels like what the president refers to as “greedflation”. I was flabbergasted to say the least. I got a very vague soft reply from management about their concerns for customers but nothing specific like a name to call or a credit voucher…..something tangible. I’ll remove my comments when I feel Beans Honda takes customers reviews seriously. Thanks More

Your dealership was quite welcoming and Steve was exemplary. Talk about customer service! He went over and above to make sure I got what I came for. You will have my repeat business in large measure exemplary. Talk about customer service! He went over and above to make sure I got what I came for. You will have my repeat business in large measure due to Steve. More

Able to negotiate a good price and meet us at a number we were comfortable with. were comfortable with. More

great service！ excellent customer services！my car was fixed in timely manner！ Steve explained issue very clearly and offered to come up with the best solution! fixed in timely manner！ Steve explained issue very clearly and offered to come up with the best solution! More

They always deliver what they promise. They are very honest. I have been with Honda for almost ten years. They are very honest. I have been with Honda for almost ten years. More

Great customer service and appreciate your understanding about my Liftetime Lithia Oil and Filter Warranty about my Liftetime Lithia Oil and Filter Warranty More