Honda of Abington

My car was in for routine maintenance at 8am and was promised completion between 11am-12 noon...I was not updated on delay...I called the service center multiple times with no response...I was not picke promised completion between 11am-12 noon...I was not updated on delay...I called the service center multiple times with no response...I was not picked up until after 4pm... wasted an entire afternoon... More

Stephen made the visit excellent, the tech Matt did a great job.. appreciate both Thank You great job.. appreciate both Thank You More

Accommodating Arranged inspection last minute Arranged inspection last minute with an oil change and information inspection last minute with an oil change and information More

My experience was poor, way below expectation. First, I visited because I was having issues with my 2016 Honda Pilot emission. Additionally, after the emission light kept coming on and off for a w First, I visited because I was having issues with my 2016 Honda Pilot emission. Additionally, after the emission light kept coming on and off for a while, a noise coming from the engine. I was told I had to pay $195. for a separate diagnostic for the noise, which I did. I was then given a diagnostic with NO definitive issue. or solution for the noise. I was then told the fuel injectors parts were not in stock and someone would call me when they arrived. A few weeks went by and no one called. I finally reached out to Honda and was told the part came but was used on someone else's car, and they would reorder mine. The following week I received a call they received parts. I dropped my car off again, and also had them do an oil change since they mentioned this was a way to see if there was any metal coming from the engine which could possibly be linked with noise in engine. There was NO metal found in the oil so that scenario was ruled out. While driving home, I noticed the noise was still coming from the engine, and since the diagnostic I paid for wasn't helpful, I called Honda. I was asked to bring my car back again so they can re-do the diagnostic. I was then given a a printout for work which would cost around $8,000, including cost to pull engine apart, but still couldn't say for sure what the issue is. Additionally, since my car has only 57,000 miles, I was hoping Honda would assist in the repair cost since I believe it's a MANUFACTURER DEFECT. I also own a 2003 Honda Pilot and had no issues with this older car. More

In and out with no problem. They delivered on what they promised me. Excellent customer service. They delivered on what they promised me. Excellent customer service. More

Good everything The price and service was very good That's it This will lower my rating because now you're a pain in my butt That's it This will lower my rating because now you're a pain in my butt More

Professional, informative, friendly, efficient is how I'd describe the experience from beginning to end. Reasonably priced as well. describe the experience from beginning to end. Reasonably priced as well. More

Our salesperson Bill was excellent. He explained the pros and cons of the many different options. He made time for all my questions and he made himself available during the purchasing p He explained the pros and cons of the many different options. He made time for all my questions and he made himself available during the purchasing process. He has checked in after we bought our car to make sure that we didn't have questions and to make sure we knew he was available to us if needed. More

No one answers the phone at service or main line tried calling all day ( 7x) and emailed. I have purchased 4 vehicles at Sussman and never had a problem. calling all day ( 7x) and emailed. I have purchased 4 vehicles at Sussman and never had a problem. More

No appointments available- not very convenient. Have to get to the dealership early and wait in line. Service and wait time was good this time Have to get to the dealership early and wait in line. Service and wait time was good this time More