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Honda of Ames

Ames, IA

4.6
1,849 Reviews
Call Dealership (515) 817-1713
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220 Kitty Hawk Dr

Ames, IA

50010

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1,849 Reviews of Honda of Ames

August 15, 2023

Great service, great employees who are very polite and keep you notified about what is going on. More

by judya25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Evans
Report | Print
Aug 16, 2023 -

Honda of Ames responded

Judy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

Aug 16, 2023 -

judya25 responded

Thank you! I LOVE my CRV Hybrid and it is worth the shot drive to Ames to have a great dealer!!!

August 15, 2023

Fast service Excellent communication Comfortable waiting area Clean restrooms Nearby places to eat or shop Sales people pleasant and easy going More

by mwisem1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
Report | Print
Aug 16, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Matthew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 15, 2023

Two visits and $500 to diagnose an AC issue. Still having problems so we took it to a local shop and they diagnosed it right away. I was assured that we were under warranty with Honda but didn't More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Report | Print
Aug 15, 2023 -

Honda of Ames responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 14, 2023

Great service. Easy to work with and service people were very kind and happy. Thanks More

by DPIERCEIA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Smith
Report | Print
Aug 15, 2023 -

Honda of Ames responded

Thank you for your business and this review. We're happy to hear Matthew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 14, 2023

Jerry was great and patient about making sure we understood how to use every single feature and all the new technology in the car! More

by JOHNSON.FAM5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley, Jerry Hebrink
Report | Print
Aug 15, 2023 -

Honda of Ames responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jerry met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

August 14, 2023

Excellent service and diagnosis analysis provided by technicians.I hope there won’t be any issues further. More

by SRIDEVINALLABIRUDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley
Report | Print
Aug 15, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Melvin and our team. We're glad to hear we delivered such a great experience!

August 14, 2023

Always professional and HONEST! !! Highly recommend! I have worked with numerous service representatives the last being Alex and all were great! More

by fixrfix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Aug 15, 2023 -

Honda of Ames responded

Thanks for sharing about your experience with Honda of Ames. Alex and our team appreciate your business and hope to see you again soon!

August 14, 2023

Very satisfied. Cabin filters, windshield wipers and tires checked without automatically telling me they needed replaced. No pressure. More

by EMMYANDI66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cherveny
Report | Print
Aug 15, 2023 -

Honda of Ames responded

It's great to hear that Eric and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

August 14, 2023

They were friendly, but didn’t catch that my battery was bad. And I am a little bummed that, though it might’ve been me who left the sunroof open when I dropped my car off, it sat for several days and then More

by 10maggiedavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Searcy, Melvin Gawley
Report | Print
Aug 17, 2023 -

Honda of Ames responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 11, 2023

Alex is very helpful and friendly. My vehicle was done in a timely manner. Highly recommended. More

by MICHLDOMIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Shearer
Report | Print
Aug 14, 2023 -

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

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