Honda of Ames

The gentleman who took care of my car and the young man who adjusted glove box, both very helpful. But that Kyle, I tell ya, above and beyond ♡. who adjusted glove box, both very helpful. But that Kyle, I tell ya, above and beyond ♡. More

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

Was very nice. waiting was timely.waiting area comfortable .came to tell me what they had to do. waiting was timely.waiting area comfortable .came to tell me what they had to do. More

The service manager is friendly and nice. The repair is done with high quality. Discount coupons are applied. The repair is done with high quality. Discount coupons are applied. More

I was told it would take 1 hour for an oil change & tire rotation so I said I'd wait in the customer service area. 2 1/2 hours later the service advisor came & told me they had mistakenly parked my CRV in t rotation so I said I'd wait in the customer service area. 2 1/2 hours later the service advisor came & told me they had mistakenly parked my CRV in the wrong place and it had yet to be serviced & it would take another 1/2 hour. Then a tech came out & showed me a very dirty engine air filter & asked if I wanted it changed. I said yes. After 3 hours they sent me on my way saying there would be no charge for the service. When I got home and looked at the paperwork I'd been given there was no invoice stating what service work had actually been done. I checked the oil, it looked clean, but the air filter had not been changed. I called & requested a service invoice for my records. I was told I'd receive one in the mail but none has arrived. Overall this was a very aggravating service experience.....I doubt I'll go back for future service. More

Ames Honda has an excellent sales staff and their service department has been outstanding. They are efficient, courteous and very responsive to my needs as a Honda owner. I recommend them highly. department has been outstanding. They are efficient, courteous and very responsive to my needs as a Honda owner. I recommend them highly. More

Friendly and no pressure. Answered all the questions I asked. Nate was very friendly and a pleasure to deal with Answered all the questions I asked. Nate was very friendly and a pleasure to deal with More

The service we receive at Honda of Ames is awesome and second to none!!! Always kind and courteous and professional! second to none!!! Always kind and courteous and professional! More

In June, we were excited to be able to purchase a new SUV. We did our research and were ready. When financing took over for the car selected, we started to see red flags popping up. We were told that to SUV. We did our research and were ready. When financing took over for the car selected, we started to see red flags popping up. We were told that to secure the best financing they found us, we HAD to add a service contract/warranty to get approved but no worries, it would be on the dealerships dime. As we questioned it, sure enough, no, we ARE paying for said service contract and warranty. Over a 50 dollar difference per month. Fast forward to this month and receiving a letter in the mail from one of the many finance companies that the financing at Lithia ran our information with. Sure enough, a financing offer that our monthly terms would have been a shorter loan AND A CHEAPER monthly payment. This was never shown in regards to Lithia claiming to get us the best rate possible. The loan Lithia has us in will cost us over $5k than the offer mailed directly to us. After finding this out, we decided to ask the higher cost loan company if a warranty or contract was required to secure the loan with them and of course, we received the answer that NO, it would have never been required to secure the loan. We attempted to get a response from Lithia corporate and have gotten no response back whatsoever. While we could have just ignored some of the things we've had go wrong with this, the fact that they have not even attempted to acknowledge the issues tells me we should have went elsewhere. More

Friendly service, but not very detail-oriented. I took my car to another dealer, and they found issues that this dealer missed I took my car to another dealer, and they found issues that this dealer missed More