Honda of Ames

Great customer service. . What I asked to be done was completed and I was keep informed of the work progress. I will continue to reply on Honda of Ames for any servicing of m . What I asked to be done was completed and I was keep informed of the work progress. I will continue to reply on Honda of Ames for any servicing of my 2012 Honda Accord. More

They charged us for a tire rotation that we did not ask for. Felt very taken as the guy helping us did not explain they did a tire rotation and tried to make it sound like the higher price for the oil cha for. Felt very taken as the guy helping us did not explain they did a tire rotation and tried to make it sound like the higher price for the oil change was normal. Hopefully you do not give them commissions on services done which would encourage being fraudulent. I have decided not to go back to this dealer due to numerous bad service at this dealer. More

Service department is knowledgeable, doesn't try to get you to spend money on services you don't need and is prompt. you to spend money on services you don't need and is prompt. More

Excellent waiting area. Kept me apprised when our pickup was finished. Hard to find a better dealership, Kept me apprised when our pickup was finished. Hard to find a better dealership, More

I’ve driven all over this country in this car, stopping at quite a few Honda dealerships along the way. I sincerely doubt there will ever be a more devoted employee or better communicator with customers th at quite a few Honda dealerships along the way. I sincerely doubt there will ever be a more devoted employee or better communicator with customers than Mel Crawley. Matt seems to be following in Mel’s footsteps. Kind, thoughtful they manage to serve the needs of the customer while remaining true to Honda’s highest expectations. Alex went out of his way on this visit, walking with me out to the parking lot and even drove my car over to me to make it easier since I use a walker. Everybody at this dealership goes the extra mile to help each customer by providing the kind of service the customer can trust whether driving to the grocery store or thousands of miles to view a historic rocket launch. More

The service dept was super accommodating, professional, and helpful. The parts counter was helpful as well and helpful. The parts counter was helpful as well More

Very good experience Polite and helpful The technicians always do a good job, I never have any problems with loose bolts dirty floor mats etc. always do a good job, I never have any problems with loose bolts dirty floor mats etc. More

Wonderful Clean Inviting Honest Easy to talk to They did a wonderful job at not being too pushy but also continued to help me find what I wanted a wonderful job at not being too pushy but also continued to help me find what I wanted More

I bought a vehicle from them and they lied to me. They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a joke. More

Suitable for new car service, not older Hondas. Their replacement parts are far more expensive than those available online. Their labor charges are higher than other centers. During the routine ser Their replacement parts are far more expensive than those available online. Their labor charges are higher than other centers. During the routine service they created new problems with the window/door that did not exist when the car was dropped off. More