Honda of Ames

I was made to wait over 20 min for a ride of ~5 min. When I asked to have my car back so that I could go, learned that it was already up on the hoist, even though it was fully 20 min before my scheduled When I asked to have my car back so that I could go, learned that it was already up on the hoist, even though it was fully 20 min before my scheduled appt. Thus, I was stuck. Honda is a new experience for me, as my previous cars were Nissans. At Nissan, if there wasn’t a courtesy car immediately available, one of the guys drove me to my destination (5 min away) in my own vehicle. I expect that same service from Honda, or else I will go elsewhere. More

I paid for a key fob from am online bill I received. When the fob arrived to the dealership I was not notified. I called and left a voice mail that was never returned. I also called several times after When the fob arrived to the dealership I was not notified. I called and left a voice mail that was never returned. I also called several times after my voice-mail wasn't returned before I finally got an answer about the fob. They had no record of what I had ordered and it took at least 15minutes for them to finally locate my order. When I arrived I sat for an hour before being told that they had cut the wrong key fob and had to start over. I then sat for another 30 minutes while they corrected their mistake. This process shouldn't have taken this long. they should not have spent an hour on something that wasn't even right to start. More

Courteous, professional and not pushy. Don’t try to force suggested elective maintenance on you Don’t try to force suggested elective maintenance on you More

The service was really good and the service people was friendly as well. A good place to go to. friendly as well. A good place to go to. More

Tristan was great. The finance guy at Nissan side tried to sell us things we had already rejected. The finance guy at Nissan side tried to sell us things we had already rejected. More

Service department was efficient and courteous. They were easy to work with and made my appointment stress free. They were easy to work with and made my appointment stress free. More

Taking 3 months to repair vehicle and not providing a rental car is not acceptable. Hondas warranty is worthless. We are now Hyundai palisade owners after this experience. rental car is not acceptable. Hondas warranty is worthless. We are now Hyundai palisade owners after this experience. More

They were kind and fast getting the work that needed to be done. They also caught some beginning problems that I should deal with in the future before they become big problems. be done. They also caught some beginning problems that I should deal with in the future before they become big problems. More

We had the best experience during our used car purchase at Honda of Ames! We went to the dealership with our list of "must haves" and "nice to haves" and left with a vehicle that ticked absolutely all the at Honda of Ames! We went to the dealership with our list of "must haves" and "nice to haves" and left with a vehicle that ticked absolutely all the boxes. Our sales person (Colton Hobson) was attentive to our needs and kept working with us until we found our perfect vehicle. The paperwork part of the experience went smoothly, too. This is the second car I've purchased from Honda of Ames and once again, they did not let me down! More

The service team is knowledgeable and friendly. I feel like they are honest and reliable. I trust them with my car care. I feel like they are honest and reliable. I trust them with my car care. More