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Honda of Ames

Ames, IA

4.6
1,849 Reviews
Call Dealership (515) 817-1713
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220 Kitty Hawk Dr

Ames, IA

50010

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1,849 Reviews of Honda of Ames

August 30, 2023

I would tell people if they need any kind of work on there Honda to call u guys More

by ROGOMEZBEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Gawley, John Augustine, Jonathan Ballard, Jason Goodman
Report | Print
Aug 31, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 30, 2023

Honda personnel and mechanics are too notch, taking pride in meeting the needs of customers and their vehicles. More

by BLEGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy, Melvin Gawley
Report | Print
Aug 31, 2023 -

Honda of Ames responded

Thanks for sharing your thoughts about your experience with Honda of Ames. We appreciate your business and hope to see you again soon!

August 30, 2023

The associates at the service section of the dealership are highly professional. They answered all my questions, that I asked. More

by BUKENYABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Report | Print
Aug 31, 2023 -

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2023

Got us in a last minute repair on a Saturday morning to keep us going for the weekend. Very nice and customer friendly! More

by CYCLONETIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy
Report | Print
Aug 29, 2023 -

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2023

Professional and knowledgeable. You can trust their recommendations. My daughter uses them when she comes home from Wisconsin More

by PATBROWNIOWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodman
Report | Print
Aug 29, 2023 -

Honda of Ames responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Pat and we are thrilled that you found your experience with us here at Honda of Ames to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2023

Sales person kind, not pushy. Disappointed in used van after drive off lot, diry, broken More

by artelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Aug 29, 2023 -

Honda of Ames responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 21, 2024 -

artelis responded

Hi, we responded privately with my phone number and never got a response back. Took van in for maintenance after 3 months of driving and had to walk away without making any services. He said had we started an account when we bought it money can be put towards fixes that occur shirtly after driving it for a bit. Zero clue in this. This may be a known fact to negotiate but weve never purchased a used car from a dealership before, so buyers, now you know to ask if you didnt already.

August 27, 2023

Took the car in for regular oil change. I also asked for my tires to be checked. Whoever looked at the tires didn't notice the fact that they were cupping badly. I still had the same proble More

by NJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the employees I worked with
Report | Print
Aug 28, 2023 -

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

Aug 28, 2023 -

NJD responded

I asked for an oil change and tire rotation as well as checking the tires to find out why I had such a wobble when I drove down the road. Every indication from my past experience pointed to something wrong with a tire - either the need to replace or out of balance - or the car needed an alignment. All I am saying is that the dealership missed out on selling a set of tires because they misread what was wrong by only doing a rotation and apparently only checking tire depth. The appointment was otherwise fine.

August 25, 2023

I travel from Des Moines to Ames because the service in Ames is excellent. They never use a “hard sell” to get me to do service that is not needed. It is easy to schedule appointments and they work really More

by RUTHIDSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember, Jason Goodman
Report | Print
Aug 26, 2023 -

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 25, 2023

Great people to deal with, keep you informed on progress, will be back when other things need done. More

by Jfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember his name
Report | Print
Aug 26, 2023 -

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

August 25, 2023

Recently service department let me and my old car down by not fixing my driver's side window in an up position after a tech lowered it even though I had signs on it saying it was broken and not to lower it. More

by y3s2god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melvin Gawley
Report | Print
Aug 29, 2023 -

Honda of Ames responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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