Honda of Clear Lake

Took the car in to get the seat belt retractor fixed- they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to cal they sent a surge through the electrical system that fried the dash and broke the harmonic balancer after keeping the car for a month. We had to call them to find out the seatbelt had finally been fixed and as we drove off the lot we noticed the dash. We turned around and they said they would fix it. A week after that we called to find out where they were and they said the car was old and the dash was bound to go out sometime so they weren't going to fix it. The car is my only transportation to work. We have called the General Manager of the dealership twice and received no return call. DO NOT TAKE YOU CAR TO THIS DEALERSHIP!!!! More

Do not give this place a deposit on a car. Suddenly you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 you'll find yourself paying for additions that you did not request. They tried to charge my mother $400 for window tint, $1500 for a warrenty, $600 for a "vehicle protection package". When she voiced frustrations about the added expenses they told her that she could leave anytime she liked but she wasn't getting her deposit back. Avoid this place like the plague. David McDavid is a couple miles away and alot more friendly and alot better experiance overall More

The techs here don't know how to change a light bulb, literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be re literally. I went in and asked them to change the odometer bulb. They ran a 'diagnostic'($90) that revealed the 'odometer assembly' needed to be replaced for $500. Trouble is there isn't an 'odometer assembly' in a 2004 Element, it's an integral part of the instrumentation cluster. After I explained this to Carlos,he calls back, says it's the instrumentation cluster that needs to be replaced, but it has to be sent out for programming after they receive it (another $200). Problem with that is it's not programmable. He also explained there aren't any 'odometer bulbs,' just thousands of little 'pixels' that light-up the odometer. I said forget it, got the car back, went to AutoZone, picked up $3 bulbs and replaced them myself in under 15 minutes. Funny thing is, I had to remove the entire instrument cluster to replace the bulbs. And they were going to charge $300 for 10 minutes of labor. If they can't change light bulbs, what can they do? More