Honda of Cleveland Heights - Service Center

Inconsistencies In Service This transaction was quick, the Valet was awesome, the hostess in the Platinum Lounge was very hospitable, and the service writer was professional as This transaction was quick, the Valet was awesome, the hostess in the Platinum Lounge was very hospitable, and the service writer was professional as he throughly explained everything in detail. I brought another vehicle in a few days prior for service, the customer service was terrible, and staffing was low. Good customer service should be provided on a consistent basis and not exclusively under the watchful eye of "management." Thanks for making THIS transaction great. More

Terrible Customer Experience at Motorcars (Negative 10) Terrible Customer Experience at Motorcars with C'ontae Prescott I spent over 30 minutes with Sharon to make an appointment. I provided her with my Terrible Customer Experience at Motorcars with C'ontae Prescott I spent over 30 minutes with Sharon to make an appointment. I provided her with my contact information and VIN. I also confirmed with her that there would not have charges for the repair because the car is still under certified pre-owned warranty. The repair was for replacing a window regulator and a glass (a remote chance). I spent two and half hours the day just for dropping off the car with C'ontae. First, I helped him correct an error on the description that he typed up. I also discovered that Sharon didn't update all my information. Then, the terrible customer experience hit me. C'ontae presented me a bill nearly $700 for the repair. He had no idea what he was doing. To make things worse, he didn't bother to ask his co-workers for help. He stated that he was new to the job and/or the warranty. I had to call my original dealership (Park Honda in Akron) three times. Terri from Park Honda explained to C'ontae TWICE about certified pre-owned warranty. Again, Terri was doing C'ontae's job. The nightmare continued when I picked up the car. Again, C'ontae presented me with the same $700 charge. I had to make the corrections for him, not once, but TWICE that evening. My frustration went further when C'ontae told me that the Service Department didn't keep my old parts. I had told him TWICE over two different days to keep the parts. This is a violation of Ohio law. I will never go back to Motorcars and will not recommend it to anyone. More

Great place to do business! Honda always treats you as a special person and is very welcoming from the time you enter to the time you leave. Georgianne is my service advisor and Honda always treats you as a special person and is very welcoming from the time you enter to the time you leave. Georgianne is my service advisor and always has my best interest at heart. Thanks, Mororcars! More

professional . Professional,great personality and great service. C'Diontae is a great associate and you should be proud to have him on your team.. He is very courte Professional,great personality and great service. C'Diontae is a great associate and you should be proud to have him on your team.. He is very courteous and personable. Thanks for the great customer service. More

Battery Sensor Issue I called the service dept after getting an error on my dash. I was offered an appt right away within 2 hours. I first dealt with Bryant who was polite I called the service dept after getting an error on my dash. I was offered an appt right away within 2 hours. I first dealt with Bryant who was polite and professional. He text me very shortly after dropping the vehicle off with a diagnosis. While the part needed to be ordered, he was able to have it next day. In bringing my car the next day I dealt with Jed who was also very professional and polite. My car was finished in less time than I was originally told, which is always a good thing. Highly recommend this service center over other Honda service centers. More

Car Door Lock Issue I was having issues with the doors and not being able to unlock them, and within a week the parts were orded and the car was fixed. The staff was fri I was having issues with the doors and not being able to unlock them, and within a week the parts were orded and the car was fixed. The staff was friendly and fast, and let me know what was going on the whole time. In addition to fixing the problem! More

Best service center ever!! Motorcars Honda's service center truly provides great service. Georgianne is the epitome of great customer service - she could write the book! I had Motorcars Honda's service center truly provides great service. Georgianne is the epitome of great customer service - she could write the book! I had a problem with my tire late Friday afternoon and called Georgianne in a panic since I was driving out of town early Saturday morning. She told me to get there as soon as I can and she would make sure I was taken care of! She was true to her word and I was able to travel safely on Saturday, with no worries! Thank you Motorcars and especially thank you Georgianne! More

Honda does it once again! I needed a new battery and I was in and out in less than an hour! Fast quality and expeditious service every time!!! Thanx Honda!!! I needed a new battery and I was in and out in less than an hour! Fast quality and expeditious service every time!!! Thanx Honda!!! More

Airbag recall I received a call 1/23 from Honda about the passenger airbag recall for my 2009 Honda. The recall was just issued - I hadn't received anything in the I received a call 1/23 from Honda about the passenger airbag recall for my 2009 Honda. The recall was just issued - I hadn't received anything in the mail. The repair was scheduled for 1/23 - done in 1 hr and my car is back at home. Thanks for the speedy service!!! More

Car repair I brought my vehicle in for an alignment and some other minor repairs. C'ontae took care of me and was great! He kept me updated and explained ev I brought my vehicle in for an alignment and some other minor repairs. C'ontae took care of me and was great! He kept me updated and explained every step of the process. More