Honda of Cleveland Heights - Service Center

Personalized service They helped me get all the rights discounts ad coverage under the warranty. Thank you very much. The facility is ver clean and efficient. Great! They helped me get all the rights discounts ad coverage under the warranty. Thank you very much. The facility is ver clean and efficient. Great! More

Tranmission Problem I have been into the service department four times for the same problem with my transmission and it is still a problem with leaking and other incide I have been into the service department four times for the same problem with my transmission and it is still a problem with leaking and other incidents, I am so frustrated I could scream. More

Torn Tire While in Cleveland for unfortunate circumstances, my tire was suddenly flat from a tear. I went to the dealership very stressed and Georgiann, as wel While in Cleveland for unfortunate circumstances, my tire was suddenly flat from a tear. I went to the dealership very stressed and Georgiann, as well as everyone we came in contact with, was wonderful! She not only took care of us, she had us in and out in record time. Rita in the lounge was very sweet and efficient. Wish I knew the names of everyone helping us because they were all fabulous! More

New accord I have been a Honda owner for over 20 years, and have been pleased with the performance and reliability of the vehicle and the dealer service. Gloria I have been a Honda owner for over 20 years, and have been pleased with the performance and reliability of the vehicle and the dealer service. Gloria helped tremendously and made this a quick, painless experience. I am very pleased! More

Not bad Wasn't too happy with the communication. Just make sure you ask for C'ontae. He is the reason my experience went well and does a great job! Wasn't too happy with the communication. Just make sure you ask for C'ontae. He is the reason my experience went well and does a great job! More

Takata Driver Airbag Inflator I dropped my vehicle off, due to a recall. I was greeted by Ms. Georgiann Perno. She was very prompt with servicing my needs and very pleasant to de I dropped my vehicle off, due to a recall. I was greeted by Ms. Georgiann Perno. She was very prompt with servicing my needs and very pleasant to deal with. I find her to be very knowledgeable, courteous, polite and professional. More

Outstanding and Friendly Service Excellent, friendly service. Georgiann was wonderful, attentive and kind, as was Rita. The waiting area was luxurious, and the maintenance services pe Excellent, friendly service. Georgiann was wonderful, attentive and kind, as was Rita. The waiting area was luxurious, and the maintenance services performed were well-explained. It was a genuine pleasure to take my car in for service! More

Incredible service experience and rigorous follow-up by Jay! I am so glad that I got to work with Jay Dean at the Motorcars Honda service center. Jay was very patient, listened carefully and went out of the way I am so glad that I got to work with Jay Dean at the Motorcars Honda service center. Jay was very patient, listened carefully and went out of the way to get me the best service possible for my new Honda CR-V. Jay is very personable which makes it easy to interact with him and constantly, keeps giving suggestions during our conversations which are extremely useful for a person like me who knows very little about cars. I wanted to get a bunch of accessories for my new Honda CR-V and had approached Jay regarding the nuances of each one of them. Believe it or not, he made an extraordinary effort in explaining the pros and cons of each and every accessory out there for the vehicle. On top of that, he took a great deal of time and effort to get the best prices possible for all the accessories and parts. I was more than just happy when I picked up my car from the service center every single time. In addition, Jay was also very prompt in keeping me updated about the progress and delivered more than I had even expected every single time. This review is long overdue for the excellent service offered by the Motorcars Honda. Many thanks to Jay and the service center. I am so looking forward to future service visits at the center. More

Friendly Reassuring Phone Service I called the service center on August 11 on my way home from work in a terrible storm. Sharon answered the phone. I was panicked because I was attempt I called the service center on August 11 on my way home from work in a terrible storm. Sharon answered the phone. I was panicked because I was attempting to make a service appointment for the next day. Sharon told me that there were no available service appointments for the 12th. Because I work in the Cleveland Heights area, I wanted an appointment the following Monday. Sharon scheduled me and discussed with me service specials. She also calmed me when I described what it was like driving in the storm. Sharon has great customer service skills. Incidentally, on Monday the 12th I was running late for my service appointment because of construction traffic and called the service center, I was frustrated because I thought I might lose my appointment. Sharon answered. She reassured me that it was Ok that I was running late and she rescheduled my appointment to a later time. She was so friendly and helpful. Once again GREAT customer service. More

A step above Dear mr. Gile I have been affiliated with motor cars for 32 years or more as a customer. I'm on my nineteenth Honda from your dealership and I have Dear mr. Gile I have been affiliated with motor cars for 32 years or more as a customer. I'm on my nineteenth Honda from your dealership and I have been delighted with the vehicles and the service I have received even through all your moves, starting on lee rd. Two weeks ago I was on the highway traveling to DC for an appointment at the whitehouse and I had a mechanical issue and called your service department and was put through emidiatly to Gorgian. I explained the situation to her and a mechanic was put on the phone, who told me explicitly what to do. I followed the instructions and the issue was corrected. The result of this is that no matter where I am, I have always been accommodated by your staff, I wish that I knew who was on the phone with me so I could give him this credit. Georgiann is an asset to this dealership and goes above and beyond every single time, and that goes back twenty eight years!! I have done, in my younger years, voice advertising and have been in Cleveland magazine promoting motorcade Honda, and it was my pleasure to do that because of what your dealership has done for me. I thank you for the staff that you have, including Hadyn who is helping me write this review. Please feel free to contact me, I am probably one of your most loyal advocates. Karen Margolian More