Honda of Cleveland Heights - Service Center

Jed was honest, professional, and friendly. I brought In my Honda for service. Jed Arshenovitz took care of everything and answered all my questions. He was honest and made great suggestions. By I brought In my Honda for service. Jed Arshenovitz took care of everything and answered all my questions. He was honest and made great suggestions. By far the best experience with a service advisor that I've ever had. Also test drove a new accord with Adam Thompson he was exceptional as well. Great people here all around! More

Service One thing I like is the after hour service and great experience with John Karide sand C'ontae Prescott. explained everything to us about our vehicle One thing I like is the after hour service and great experience with John Karide sand C'ontae Prescott. explained everything to us about our vehicle. More

Great Customer Service I recently had my Honda repaired and was pleasantly surprised at the outstanding customer service provided by C'ontae Prescott. Even though he was a I recently had my Honda repaired and was pleasantly surprised at the outstanding customer service provided by C'ontae Prescott. Even though he was a new employee he explained my options clearly and assured me he would provide the best prompt service. After waiting for 30 minutes he followe up with an update. thanks much for the great service and professional atmosphere. Gwendolyn F. More

Working after hours I showed up to the dealership's service department just as they closed and locked the doors on a friday night. Mike saw me sitting outside and was ki I showed up to the dealership's service department just as they closed and locked the doors on a friday night. Mike saw me sitting outside and was kind enough to reopen the shop and inspect my car since I had the low tire pressure signal going off and it needed to be recalibrated. More

Great service once again Dropped my car off after work with an appointment and was greeted immediately by C'ontae. Even after a slight hiccup with getting my car in right away Dropped my car off after work with an appointment and was greeted immediately by C'ontae. Even after a slight hiccup with getting my car in right away, still walked away feeling happy and paid a reasonable price. The great customer service is why I keep coming back. More

Great Customer Service Ms. Stephanie Talbot is an upbeat and outstanding person. She cares for her customers and I was pleased by her services. Mr Tulam in sales is an aweso Ms. Stephanie Talbot is an upbeat and outstanding person. She cares for her customers and I was pleased by her services. Mr Tulam in sales is an awesome salesmen. I'm looking for to purchasing my next vechicle thanks to his knowledge and passion towards customer care. Thank you Stephanie and Mr. Cobra. More

Car maintenance I get my yearly maintenance at Motorcars Honda - as always, had great service, the service consultant was very helpful and friendly yet professional, I get my yearly maintenance at Motorcars Honda - as always, had great service, the service consultant was very helpful and friendly yet professional, the work got done in a timely manner. Will definitely return for future maintenances. More

Great Service Can't say how refreshing it was to deal with honest salespeople. I purchased a 2004 Audi A8 less than a month ago and a problem arose as it was leakin Can't say how refreshing it was to deal with honest salespeople. I purchased a 2004 Audi A8 less than a month ago and a problem arose as it was leaking power steering fluid. I called Kevin Hudak and he told me to bring the car in and they would take a look at no charge. After finding out what the problem was, Kevin took care of the repair at no charge. That's great customer service and you have a return customer in me. Thanks. P.S. I forgot to mention my awesome salesperson Tone Morson, if you are in the market for a new or used vehicle go see him. He's sold my family 5 cars in the past few years and we are all happy. More

Won Our Confidence We brought the 2003 Honda in for air bag replacement on either the Friday or Saturday night before Christmas We planned to travel the following, day We brought the 2003 Honda in for air bag replacement on either the Friday or Saturday night before Christmas We planned to travel the following, day and in addition to the airbag there were two other recent problems. The sum of the problems -- plus the prompt, available service and parts -- brought us to the dealership we bought from. We were confident in Brandon and his crews quick assessment of the cause of one of our concerns. They quickly fixed both the airbag and the secondary need(s). Brandon & his crew also identified another genuine need, of considerable cost as well, and yet another more moderately priced replacement needed. Fortunately, the crew was able to identify the good condition of the expensive after-market replacement part, eliminating need for that replacement. (Replacing that would have been tempting skulduggery.) Yes, indeed, they found an additional somewhat ($300) expensive replacement need we didn't know about, but we agreed to the replacement with confidence. Altogether we spent a good deal more money than we expected, but Brandon stayed in touch with us every step of the way, so we had the confidence (a) that the needs were real and (b) our travel would be a lot safer and less troublesome due to Brandon & crew's work. I also want to point out the Brandon's extremely good communications skills and professional manner. He could have "razzed" us and treated us as though we didn't know anything. Instead, though the circumstances could have caused some hesitancy on our part, we felt full confidence in his honesty. More

Battery replacement/Georgiann Called Georgiann Perno, who has taken care of me for years, and told her that my battery appeared to be about to give up the ghost. She got me in and Called Georgiann Perno, who has taken care of me for years, and told her that my battery appeared to be about to give up the ghost. She got me in and had the battery tested and replaced in her usual efficient and pleasant manner. Another good experience at Motorcars. Nancy Welchans More