Honda of Cleveland Heights - Service Center

Stephanie Talbot - Customer Service Representative Stephanie Talbot was my SUPER customer service representative on my last visit for my Honda CRV. I needed to purchase new tires for my car. She went Stephanie Talbot was my SUPER customer service representative on my last visit for my Honda CRV. I needed to purchase new tires for my car. She went over the options for me and even printed out tire ratings for me to review. While the tires were being installed, she check on me in the waiting area and brought me a bottled water. A rattle in the back hatch door was also fixed. I appreciate the evening hours offered at Motorcars Honda. Thank you, Stephanie, for the great customer service and to the service department for their work. More

Excellent Service person Georgiann Perno Georgiann Perno did an excellent service job satisfying to the maximum all by vehicle service needs. Georgiann is an excellent employee and a real as Georgiann Perno did an excellent service job satisfying to the maximum all by vehicle service needs. Georgiann is an excellent employee and a real asset for Honda. More

excellent customer Always professional and courteous. The service department is knowledgeable and the pricing is fair. I would recommend them to anyone wanting a new o Always professional and courteous. The service department is knowledgeable and the pricing is fair. I would recommend them to anyone wanting a new or used quality automobile with great service. More

new car Mike Lesko heard about my situation with deciding to repair my 2009 Element or purchase a new vehicle. He worked with me and got me financed for a 20 Mike Lesko heard about my situation with deciding to repair my 2009 Element or purchase a new vehicle. He worked with me and got me financed for a 2015 CR-V. I love my new car. It is stylish with advanced technology. My friends and family love it. Mike is a very fine salesperson. I was very comfortable in making my decision, he did not pressure me, he knew that I would fall in love with the CR-V once I drove it home on the weekend. He was right, I was sold. He walked me through every thing. I will definitely recommend him to my friends and family. Mike keep up the good work! More

tire problem I came in after 5:30 pm and received very prompt and complete service from Stephanie Talbo. She was very friendly, informative and completely helped m I came in after 5:30 pm and received very prompt and complete service from Stephanie Talbo. She was very friendly, informative and completely helped me in a timelymanner. Thank you! More

Three smile stickers for Georgiann On Saturday, March 14, 2015, Georgiann was the only service advisor around when I came to pick-up my Civic following an oil change, but she handled th On Saturday, March 14, 2015, Georgiann was the only service advisor around when I came to pick-up my Civic following an oil change, but she handled the work load with skill and grace, giving thorough attention to every customer. The car wasn't quite ready because Georgiann wanted to get a recall (airbag) repair taken care of while the car was in the shop. To help keep my 9-year-old daughter occupied during the wait, she offered a vending machine token, which allowed us to enjoy a Sprite. After a short wait, the car was ready. During checkout Georgiann made both me and my daughter smile with excellent customer service and three smile stickers on our write-up. Keep it up Georgiann! More

total satisfaction Have a 2004 Accord that needed the GPS & all applications reset after battery change. Guys in service dept. unable to do this as car old & this is now Have a 2004 Accord that needed the GPS & all applications reset after battery change. Guys in service dept. unable to do this as car old & this is now done differently on newer cars. Andrew works in the sales dept. but knew exactly what needed doing. He was professional, efficient, extremely pleasant, immediately knew what the issue was & totally solved my problem. If/when I buy another Honda, he's definitely the salesperson I will go to, & I will recommend him to my friends. More

Motorcars delivers awesome service! I recently purchased a Odyssey from Motorcars Honda. It came with a 3 mo 3,000 warranty. Prior to the end of the warranty the check engine light came I recently purchased a Odyssey from Motorcars Honda. It came with a 3 mo 3,000 warranty. Prior to the end of the warranty the check engine light came on for a bad switch. I took the car in, they took a look and found the problem. They weren't able to fix the car that day so they made sure I had a loaner car to get me by, good thing too because my wife is due any minute. Stephanie was the one taking care of us that day. She went out of her way to make sure we had everything we needed, she called when the car was finished, as promised, and had it fixed the day she promised. She was exactly the kind of person who really makes you feel good about where you choose to buy and have your car serviced. Stephanie even gave my boy a toy car and a cookie... super sweet! Thanks so much for your great service! More

Easy In and Easy Out! A Pleasure! Recently had my Honda serviced. My Service Advisor, Stephanie Talbot, was extremely professional, knowledgeable, kind---she actually listened to me- Recently had my Honda serviced. My Service Advisor, Stephanie Talbot, was extremely professional, knowledgeable, kind---she actually listened to me---and took care of the situation with style and grace. The Service Department waiting room is always warm, well lit, and clean. The coffee was freshly brewed. The cookies were delicious. The Ladies Room was clean and neat. My car was serviced quickly and smartly and before I knew it, I was on my way. Good as new! I love my little Honda. And I love Motorcars Honda! ---Maggie More