Honda of Cleveland Heights - Service Center

Service Can't Be Beat I recently had my Civic serviced at Motorcars (where I bought it). There were a number of issues with the vehicle and I couldn't afford to complete ev I recently had my Civic serviced at Motorcars (where I bought it). There were a number of issues with the vehicle and I couldn't afford to complete everything recommended at the time. Georgiann and the service technician helped me determine which services were critical and fit within my budget and which I could come back at a later date to perform. I've always had great experiences at Motorcars and feel that they value my business. I live half a mile from another Honda dealership but drive the extra 15 miles to Motorcars because their service is much better. More

Effortless Oil Change I just returned from my first visit to Motorcars Honda Service Department. Stephanie was my Service Representative. Stephanie went above and beyond to I just returned from my first visit to Motorcars Honda Service Department. Stephanie was my Service Representative. Stephanie went above and beyond to make my experience great. Her knowledge about both the service process and my vehicle's maintenance plan was clear from the first minute of the appoint. I will happily return to Motorcars Service Department for my next scheduled maintenance appointment. More

Great people, great service! Just had scheduled maintenance done on my 2009 Pilot. Once again, had the pleasure of dealing with Georgiann. She is awesome! Always pleasant to de Just had scheduled maintenance done on my 2009 Pilot. Once again, had the pleasure of dealing with Georgiann. She is awesome! Always pleasant to deal with and always cheerful and funny. She kept me updated on the service of my vehicle. My car was done on time and serviced above my expectations. One again, a great experience at Motorcars Honda! More

They are great people. Here's why I like Motorcars Honda service: the people. Adam Henton in service greets me, answers my questions, delivers bad news gently (when necessa Here's why I like Motorcars Honda service: the people. Adam Henton in service greets me, answers my questions, delivers bad news gently (when necessary), and helps me make a good decision. Brian Zent, sales manager, is an outstanding individual. He makes me feel welcome and I got to hear about the cool expansion that he's excited about. The parts guys behind the window are always friendly and helpful. I'm really not there all that often, but it feels good to be recognized and to be taken care of. And of course the service my vehicles receive is top-notch. My '05 CR-V needed a timing chain, which is a major job - they were able to do it in less than 24 hours. In the meantime they supplied a great rental which was super convenient. I definitely recommend Motorcars Honda and will be back. More

Thank you Stephanie Talbot Excellent service and very helpful. Thank you so much. I would recommend this dealership to anyone. Ask for Stephanie. She was the best. Professional Excellent service and very helpful. Thank you so much. I would recommend this dealership to anyone. Ask for Stephanie. She was the best. Professional and went out of her way to accommodate us as we were stranded in Ohio from PA with our van needed emergency repairs. More

If Urban Meyer ran a service department Here's what I got: an appointment on short notice, work done when promised, price was reasonable, I was treated in a thorough, polite and enthusiastic Here's what I got: an appointment on short notice, work done when promised, price was reasonable, I was treated in a thorough, polite and enthusiastic manner. The service department employees are doing a great job coping with the inconvenience of a construction site! More

AWESOME!! I had a service appointment at Motorcars Honda and when I pulled into the service area I was greeted right away by a very nice young lady (porter) who I had a service appointment at Motorcars Honda and when I pulled into the service area I was greeted right away by a very nice young lady (porter) who told me what to do. I then went into the service department and within a matter a minutes I was at the desk going over the reason I was there and out the door with my rental for the day and on my way to work. I was impressed!! Later that day I received a call from a gentleman named Adam Henton to let me know my car was done. I then at that time spoke with him about a matter I was not unhappy about from the purchase of my CRV. Adam was very tentative and professional and told me he would see what he could do. Adam called me back just a short time later with a resolution I was very pleased with. I wanted to write this review only because I wanted acknowledgement for that young man because out of all the different service departments I have been to, he was absolutely the best, most kind, most considerate most professional service person I have ever dealt with. Thank You to Adam first and foremost and also to the rest of Motorcars Honda Service Dept for making my first experience a VERY GOOD one!! More

Service unparalleled Andrew Chiarelli is a special guy. We haven't bought any cars from anyone else in years. My vehicle's battery died recently on a freezing cold, dark Andrew Chiarelli is a special guy. We haven't bought any cars from anyone else in years. My vehicle's battery died recently on a freezing cold, dark night while at work (though we never did figure out why; probably my fault though I will never admit to it). Andrew got in his car, came to my office, jumped the battery, and then followed up the next day to make sure it was working. This is above and beyond what anyone could reasonably expect, but I think it is very characteristic both of Andrew, and the type of service Motorcars provides. That's why we don't shop anywhere else. More

Georgiann is the Best! Thank you so much Georgiann and team! Much thanks to Georgiann for going the distance to satisfy this customer. Her "whatever it takes" attitude is the reason I left with a smile. Much thanks to Georgiann for going the distance to satisfy this customer. Her "whatever it takes" attitude is the reason I left with a smile. More

A Great Experience with Motorcars Honda Thanks to Motorcars Honda for always providing excellent customer service. From the service staff to the sales staff we have always had good experienc Thanks to Motorcars Honda for always providing excellent customer service. From the service staff to the sales staff we have always had good experiences over the last 25 years. Just last week I worked with Angie Lamar in the services area, who explained the repairs that needed to be made to my daughter's car. We decided to invest in a used car instead. We worked with Mike Lesko, portfolio manager, who identified some good used cars, but also explained the benefits of leasing a new vehicle. We ended up going with the leasing option. As you can imagine my daughter was thrilled, and we have the peace of mind of knowing that she is driving a safe vehicle. Mike took the time to thoroughly explain all of the features of the car to our daughter, so that she felt comfortable riding off of the lot. Thanks for Motorcars, and their wonderful staff, for making this a positive experience for our family. More