Honda of Cleveland Heights - Service Center

problems with my car starting I took my car (which is a 2014 Honda Accord) to Motorcars on 12/02/14 because of a problem with my car not starting. I worked with Georgiann, who took I took my car (which is a 2014 Honda Accord) to Motorcars on 12/02/14 because of a problem with my car not starting. I worked with Georgiann, who took care of seeing that my car was taken care of. She kept me informed what was happening with the car. She was very professional and friendly. I came in for service as a walk-in, and it did not take very long for my car to be repaired, I received a new battery for my car. I would advised any of my friends to purchase a car from Motorcars and to have them to get their service done on their automobile. Doris R. More

TOP NOTCH SERVICE CAME IN RECENTLY FOR SERVICE, GREETED PROMPTLY BY STEPHANIE, ADVISED WHAT I WAS DUE FOR, WAS ABLE TO GIVE ME ACCURATE TIME EST. ON SERVICE, SHE OFFERE CAME IN RECENTLY FOR SERVICE, GREETED PROMPTLY BY STEPHANIE, ADVISED WHAT I WAS DUE FOR, WAS ABLE TO GIVE ME ACCURATE TIME EST. ON SERVICE, SHE OFFERED ME A SHUTTLE SERVICE, WAS TAKEN TO BUFFLO WILD WINGS, SHE CALLED ME WITHIN FIRST HALF HOUR OF TECH GIVING ME RECOMMENDATIONS THAT ACTUALLY NEEDED DONE TO MY CAR , BRAKE MAINTENANCE, INDUCTION SERVICE, SHUTTLE SERVICE PICKED UP AFTER HAVING DINNER, ADVISOR WENT OVER PAPPER WORK AND SERVICES PERFORMED, GAVE ME FUTURE HEADS UP ON POSSIBLE UPCOMING SERVICES OR WORK THAT NEEDS PERFORMED FROM THE TECH, EVEN ASKED ME IF I WANTED SOMETHING TO DRINK FOR THE RIDE HOME, ONE OF THE BEST CUSTOMER SERVICE EXPERIENCES IVE HAD AT ANY SERVICE CENTER, FAST, FRIENDLY , AND THEY ACTUALLY CARE BOUT YOU AND DONT TREAT YOU AS A NUMBER, KEEP IT UP! More

Dropped the ball I had called to schedule an appointment for a radiator/heat issue. The earliest I could get in was Saturday morning because of the holiday. The adviso I had called to schedule an appointment for a radiator/heat issue. The earliest I could get in was Saturday morning because of the holiday. The advisor told me that if the car started smoking, to pull over and turn off the engine immediately. Driving down a busy highway during rush hour, my truck started smoking and I pulled over and turned off the engine. I called Motorcars to get advice. They suggested I have the truck towed there. I explained that I was quite a distance from the dealership and was not in a safe position being on the side of the highway and asked if I could drive the mile to the next exit and put coolant in and let it cool for a while. The adisor told me he would have his manager call me right back after he was off the phone. I waited for about 10 minutes. After nearly getting hit twice by passing cars, I looked up other Honda dealerships nearby. I called one that was about 5 miles from where I was, explained the situation and they suggested to have it towed in and they would be expecting me. I managed to get a tow through roadside assistance, and it was towed to the dealership. I walked in and they said that they were expecting me and had a rental car waiting for me. 2 hours after I called Motorcars in a panic, I finally got a call back. I was pulling in to my schools parking lot and didn't hear the phone. The manager (or whomever called) chose not to leave a message. Motorcars promotes "Customers For Life". After this experience, along with a few other visits with them, I will no longer consider them when I am in the market for a new vehicle. They dropped the ball. More

Super service from Georgiann I brought my car in today because I wasn't getting washer fluid in the front, even though the car was only a month and a half old. The technicians qui I brought my car in today because I wasn't getting washer fluid in the front, even though the car was only a month and a half old. The technicians quickly determined that a critter had chewed through the tubing, and Georgiann arranged to have the repair made free of charge because the car is so new. She also gave me some great tips for how to keep the critters out of my car in the future--my car now smells like peppermint, thanks to her suggestions. She was so friendly and helpful. Employees like her are what has kept us coming back to Motorcars for 4 car purchases in a row. More

Best service center around The team at Motorcars Honda not only provide service of exceptional quality, but they also go out of their way to make customers feel welcome, informe The team at Motorcars Honda not only provide service of exceptional quality, but they also go out of their way to make customers feel welcome, informed, and confident that all of their concerns have been addressed. I'd like to single out Georgiann Perno in particular, who, as the "public face" of the service center at Motorcars Honda, seems to be working at 100 % capacity whenever I come in. Regardless of her workload, she always takes a moment to welcome me and lets me know that she'll be available to work with me. Since I usually prefer to wait in the customer lounge for my car to be serviced, Georgiann makes sure that I'm kept informed of the wait time as well as the issues that the technicians have communicated about my car. I also appreciate that she makes certain that all safety checks are performed before I leave, and she's told me more than once that no customer leaves unless she is sure that their car is completely safe to drive. This is especially important for those of us who have kept our Hondas for a decade or more, as well as those of us who are parents and send our children to Georgiann for service on their Hondas. Motorcars is very lucky to have her! More

Excellent Service person - Geogiann Perno My experience with Georgiann Perno is excellent. She is experienced, friendly, very professional and courteous. She gets the job done in a timely ma My experience with Georgiann Perno is excellent. She is experienced, friendly, very professional and courteous. She gets the job done in a timely manner, and has the customer very happy to return again. This is my general opinion about her service over a long period of time maybe 10 years. Great! More

Hooray for Platinum Membership A big "thank you" to Marcus C. for telling me about this program when I purchased my 2013 Honda Civic last year. I was able to take advantage of some A big "thank you" to Marcus C. for telling me about this program when I purchased my 2013 Honda Civic last year. I was able to take advantage of some of the benefits of this program, ie. free oil change, car wash, and detail work and saved over $200.00 on the most recent visit. I realize now that as long as I have this membership it will pay for itself before it expires. Mary Y. More

Not a bad way to start the day Brought my car in for making noises. In less than an hour I was on my way. Motorcars Honda ALWAYS- let me repeat that - ALWAYS gets the job done. Geo Brought my car in for making noises. In less than an hour I was on my way. Motorcars Honda ALWAYS- let me repeat that - ALWAYS gets the job done. Georgiann is above and beyond the best-- ultra competent, friendly and knows her stuff. Best "front person" on the job. I never am stressed about bringing my 14 year old Prelude in for service. If they don't have the part, Georgiann will get it ASAP. More

Service Department In the five years that I've owned this car and and had it serviced at Motorcars, Georgia Ann has always gone above and beyond to be helpful. This alon In the five years that I've owned this car and and had it serviced at Motorcars, Georgia Ann has always gone above and beyond to be helpful. This along with her obvious "command" of what is going on, makes her a invaluable asset to this dealership. Clifford Wolfe More

Freebird 115 Georgiann Perno rocks and knows her business! She is always friendly and gives service with a smile. She always gives great advice on your car and wha Georgiann Perno rocks and knows her business! She is always friendly and gives service with a smile. She always gives great advice on your car and what you need. Also Trevor Gile is another one who rocks and makes you feel like a friend instead of a customer. This is why I love them and will continue to buy my cars from him. I own a 2013 Honda Civic and love the car and all his staff who don't try and push a sale on you. I have been with them for ten years and not sorry one minute. Thanks Georgiann and Trevor for all your help and trust! Good luck with your new restaurant, can't wait to eat there. I am a retired chef and if you ever need me give me a call! More