Honda of Cleveland Heights - Service Center

Review for a special person Georgiann Perno is the representative I always work with. She is exceptional. Knowledgeable and friendly. Her advice is something I value. She arr Georgiann Perno is the representative I always work with. She is exceptional. Knowledgeable and friendly. Her advice is something I value. She arranges transportation for me.. Overall I am very satisfied. More

Above and beyond On my last visit to the service department, Georgiann managed to top her already outstanding customer service. My Civic started making an alarming noi On my last visit to the service department, Georgiann managed to top her already outstanding customer service. My Civic started making an alarming noise while I was on the road, and I drove straight to Motorcars. Although I didn't have an appointment, within an hour the car had been test-driven and checked, and some minor tightening took care of the problem. My Civic is old but has very low mileage, so I really need a knowledgeable, experienced customer service person who won't recommend unnecessary diagnostics or repairs, but will make sure my car has the maintenance it needs to keep me safe on the road. Georgiann does all this and more, and her warmth and humor make it much easier to deal with the hassle of car repairs. I don't know what I would do without her! More

Great Service On my last two visits to MotorCars Honda's service department, Georgiann and the service technicians have taken good care of my car, gotten me out on On my last two visits to MotorCars Honda's service department, Georgiann and the service technicians have taken good care of my car, gotten me out on time, and most important, done just what needed to be done. I'm grateful and happy that they are good at what they do, pleasant to work with, reasonably priced, and honest. More

Instant Help with new scratch. I hit a road barrel and it scratched my 9 month old car. I called my sales person, Andrew Chiarelli, to get advice as to what to do. He had me come in I hit a road barrel and it scratched my 9 month old car. I called my sales person, Andrew Chiarelli, to get advice as to what to do. He had me come in a few hours later, and he handled the scratches himself. I could not ask for better service. This is why I have used Andrew for four car purchases! More

Just Excellent Service I want to thank the Honda Service team and especially Mike Lesko for the support they provided me in resolving an issue with my windshield. I had Crys I want to thank the Honda Service team and especially Mike Lesko for the support they provided me in resolving an issue with my windshield. I had CrystalFusion applied to my windshield when I bought a brand new Accord. After awhile I started having visibility issues seeing out of the windshield. After working with their service team, they finally decided that the best course of action would be to replace the windshield. I just got my car back today and I couldn't be more happy with the results! Fortunately, it was pouring rain after I picked up my Accord so I got to test out the new windshield right away - it is fantastic! I could not believe how easy it was to see through the windshield, it's such a drastic difference. I used to move my head around to see through the windshield at different angles just so I could have normal visibility, but now I have no problems looking straight through. No streaks, no blurriness, no blotchiness. I'm really happy that this is finally resolved now. It has been a great experience working with the service team and they have been very supportive of resolving any issues that I've run into. I could not be more happy with the dealership I bought my car through! More

new crv My 2014 CRV is the second car I have purchased from Motor Cars Honda. I was very pleased with my first experience and with the car. I brought it in fo My 2014 CRV is the second car I have purchased from Motor Cars Honda. I was very pleased with my first experience and with the car. I brought it in for routine service and prior to picking it up received a call from Michael Lesko asking me to call or speak to him when I returned to pick up my car. When my husband and I returned we talked to Michael who told us we could purchase a new 2014 CRV and have lower payments than we currently had. This sparked our interest, but were still skeptical. He showed us a new CRV, we drove it and he came thru with quoting us with a lower price as well as explaining the benefits of upgrading to a new vehicle at this time. We agreed and decided on the vehicle that same day. Upon returning 2 days later to pick up the car, Michael was not only very informative about explaining all aspects of the vehicle, he was also very patient. I drove home with the car and love it. The experience was very positive and we will definitely return in the future when it comes time for another vehicle. More

Service visit Brandon was very personable and showed a lot of concern for his customer and their satisfaction with the service his department provides. His pleasant Brandon was very personable and showed a lot of concern for his customer and their satisfaction with the service his department provides. His pleasant smile and professional demeanor is an asset to the dealership. I left the dealership service department when Tim left, his departure was upsetting. Thanks to Brandon I have returned to Motorcars Honda service department. I will no longer have my car serviced by Jay Honda where the vehicle was purchased.. More

Josh Jenkins Josh was very helpful when I had to take care of repairs on a rush basis for my father. He was able to fit me into the schedule, was accommodating on Josh was very helpful when I had to take care of repairs on a rush basis for my father. He was able to fit me into the schedule, was accommodating on the timing of the repair and kept me in the loop on status. I highly recommend Josh and this Honda dealership. More

I have dealt with Motorcars Honda for the past 25 years and I would not go to another dealership based on the excellent customer service I have received. I have previously owned 2 Civics and am now drivin and I would not go to another dealership based on the excellent customer service I have received. I have previously owned 2 Civics and am now driving a 1997 Honda Accord with 132,000 miles on it. My brother started buying Hondas after being very unhappy with the qulaity of the American made cars he had been buying. He tried out a Honda before they were American made and has never looked back. He was so happy with his original Accord and Motorcars Honda, that he got my family "hooked" also. I bought my first Civic because I needed a really reliable car and was immediately a fan. I then bought another Civic after giving my first Civic to my older daughter and then when the younger one started to drive, I handed down that Civic and bought an Accord that has been so reliable that I am still driving it. The sales staff was great but what also kep bringing me back to Motorcars was the quality of the service staff. They have always been so helpful and honest about what work has to be performed. They always explain everything that has to be done and why and that that honesty and trust is what I really have come to rely on. My daughters have boht moved to Orlando, FL and have continued in the family Honda tradition. My younger daughter bought a FIT and it was a great "fit" for her and she loves the car. Motorcars should be proud of the people I have dealt with in the service department that include Georgeann, Angie, Wendy and Josh. I just met Michael Lesko who is new to Motorcars Honda and I was immediately impressed with him and I know he will be a great asset to your organization. I am planning on buying a new Honda next year (probably a new Civic because my brother just replaced his Accord with a Civic about a year ago and loves it) and will be sure to come back and see Michael when that time comes. A great car from a great sales and service organization!!!!!!!!! More