Honda of Cleveland Heights - Service Center

I can't start up my car and then I called Andrew who introduced this car to me when I first visited Motorcars Honda. He came with jumper and solved this problem. It turned out that I left a roof light o introduced this car to me when I first visited Motorcars Honda. He came with jumper and solved this problem. It turned out that I left a roof light on for a day and got the battery exhausted. He is very nice man. More

from the moment I walked in the service department the staff was helpful and attended to my every need. Angie is a very good example of what a customer service representative should be. staff was helpful and attended to my every need. Angie is a very good example of what a customer service representative should be. More

My recent experience at Honda Service in Cleveland Hts, My recent experience at Honda Service in Cleveland Hts, Ohio was the same as always…exceptional. I’ve noticed over the years that their excelle My recent experience at Honda Service in Cleveland Hts, Ohio was the same as always…exceptional. I’ve noticed over the years that their excellent customer service, expertise and honesty are solidly consistent. Everyone is polite, caring and professional. The “atmosphere” of the service dept, beginning with the warm greeting as I drive up, turns car maintenance and repair into a more positive experience. Although I’ve used their convenient shuttle service, this last time I decided to wait in their comfortable lounge. I checked a few emails, then treated myself to their coffee, cookies and magazines. It reminded me how great it feels to have a little “down-time”! However, I couldn’t enjoy their hospitality if I wasn’t confident of the team’s technical knowledge and skill. They clearly know what they’re doing - and I walk away knowing my car is in great shape. In a world filled with scams and distrust, I so appreciate that I can trust the entire team. For example, when I recently brought my CRV in for routine service, I mentioned I was concerned about a rattling noise. When my car was ready, the technician (S. Ruben) personally explained to me that nothing was wrong with my car. He took me on a test drive & explained that the rattling was caused by a few pebbles that had gotten into a shield. I'm a middle age woman who knows nothing about cars – and it shows. An unethical person/place could easily have charged me for "a problem". This honesty, the guidance of the knowledgeable service advisors and the overall feeling of respect are why I recommend and will continue to use Motorcars. More

Andrew linked my new wireless phone to my Crosstour Bluetooth system. He was friendly, patient,instructive,professional,and knowledgeable. He made sure I understood the procedures and the steps necess Bluetooth system. He was friendly, patient,instructive,professional,and knowledgeable. He made sure I understood the procedures and the steps necessary for me to access the system for future inputs..His assistance in this endeavor is greatly appreciated.Andrew is an outstanding representative of the Honda sales team. He makes a positive impact on customers. Andrew enhances this dealerships reputation for superior customer care and service. More

The salesman, Andrew Chiarelli, scheduled an appointment right away when there was a service call needed on my car. Richard Ernest was very helpful with setting up a loaner vehicle, and making sure the nec right away when there was a service call needed on my car. Richard Ernest was very helpful with setting up a loaner vehicle, and making sure the necessary repairs and parts were available. Both employees were very friendly and attentive to my needs, as were others I encountered during my visit. More

Andrew came to my home in Brunswick last week to bring my KIA in for service. It was having a problem with the "Check Engine" light coming on and stalling. I brought it to the KIA dealer and other service ce KIA in for service. It was having a problem with the "Check Engine" light coming on and stalling. I brought it to the KIA dealer and other service centers and each time I got a different problem and the cost was WELL over $1,000. I called Andrew, and I did not buy my car from him ......But I have known him for over a year now and I trust his opinion. He brought the cat back and it was a $300 fix, an air mass meter???? What ever that is???? Thank you Andrew and Honda service for fixing my car, I guess Angie in service was the writer and Elmer Jr was the TECH that fixed the problem.......I recommend Andrew and Honda service for your next car or your current cars fix no matter what the brand........ More

I have been going to MOTORCARS since 1990. I always take my cars there for service because of the friendly service staff. Never had a problem with any repairs. my cars there for service because of the friendly service staff. Never had a problem with any repairs. More

I bought my 2010 Honda Accord at Motorcars in Cleveland Hts. and I service it here as well. I had the pleasure of working with Georgiann. She is very friendly and personable with excellent communication sk Hts. and I service it here as well. I had the pleasure of working with Georgiann. She is very friendly and personable with excellent communication skills. She was happy to help me. Georgiann was very informative and knowledgeable. She explained everything in a way I could understand. She treated me like family. I would never go anywhere else. More

I have always found Andrew, the person who sold me my car, and his service team to offer excellant service and be very personable to me. I think of them as a team I can rely on. car, and his service team to offer excellant service and be very personable to me. I think of them as a team I can rely on. More

I've been working with Andrew and Motorcars for almost 15 years and I have NEVER had a bad experience. Andrew is all about customer satisfaction. I am in sales as well and that's the most important aspect years and I have NEVER had a bad experience. Andrew is all about customer satisfaction. I am in sales as well and that's the most important aspect of business. It keep me coming back. My wife and I are both loyal Honda buyers The prices are fair and I feel I get nothing but the straight up truth from Andrew and Motocars. Keep up the great work and thank you! More