Honda of Cleveland Heights - Service Center

Mr, Matteo was very accommodating and resourceful in resolving an issue I had with my radiator. It took a few day to resolve, but he kept me aware of the status of my order. No on could have treated m resolving an issue I had with my radiator. It took a few day to resolve, but he kept me aware of the status of my order. No on could have treated me better or worked harder to bring about a positive outcome. The entire night shift team there at Motorcars-Cleveland Heights are the best. Also kudos go out to Marty and Mike as they all worked together as a team and conferred with one another to get the matter resloved. It was gratifying to experience their eforts to help. These guys and gals are definitely "keepers". I had a seriously ill family member all while this was going on. Thanks Andre for all you did to eliminate the car problem from the equation. Sinceely K. Reed More

I bot my Honda EX from Motorcars primarily due to Marcus Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an expe Capps' stellar customer service. When we first came to market back in 2004, I test drove Honda's at other dealerships, but never had as good an experience as when we went out with Marcus. We thought we wanted a Element, but without Marcus' sales acumen, we wouldn't have realized that it was the Accord that fit our requirements much better. He was patient, knowledgeable and could answer any questions we had. I've written this to you before, but my "Motorcars" experience has turned my opinion of car dealerships around 180 degrees! Because I was treated so well during the purchase, I've continued to service my car there even though we live pretty far away. Thank you Marcus!!! We love you Motorcars! I tell everyone about you. Now for the service part of this kudo. My Accord is a 2004 and somewhere around 2008, the radio simply stopped working one day. We were told the repair was under warranty and quickly brought it in. The radio worked fine afterwards, BUT, the Auto temp control stopped working. We'd never had any problems with that part before and as I work 9-5, and far away to boot, and being able to heat the car without using the Auto button, I tried a few times by telephone to resolve the suspicion I had that something had gone wrong with the Auto when they pulled out the radio (they are very near each other). Try as I might, I never did get that promised call back from each tech I spoke to with some kind of a resolution. This went on for two years. Last month we were up for a large service and it seemed like a good time to settle the matter once and for all. I am a patient person but felt frustrated and had already decided to go somewhere else to service the car if I could't get any satisfaction this time. So I called and was told that my complaint would be routed to the Service Manager (yada yada). However, probably thanks to Georgiann, I DID receive a call back from Elmer the next day and we had a long conversation. Both Georgiann and Elmer are to be commended for taking the reponsibility onto themselves to finally resolve this situation in an honest and professional way. Georgiann calmed me down in her wonderful soothing manner, and Elmer actually "heard" my whole story, researched it further himself, and instead of placating me with silly suggestions, actually did something about it. He scheduled a special check of the problem, my husband brought the car in and during the service, when all the parts were exposed, someone noticed that two wires weren't connected. That must have been the problem ALL ALONG because they connected the wires and THE AUTO WORKS for the first time in 2 years! If it were not for Elmer's honesty and his focus on treating customers with respect and intelligence, this repair might not have happened the way it should have, with absolutely no pain to my pocket book. And you can be sure that I am now a happy Motorcars customer once again and glad to be back in the family. See you all next oil change! Thanks so much for keeping my faith in you strong!!! Nancy W. More

I purchased my 2008 Honda Civic from Motorcars Honda in Mayfield Heights and have always had excellent service at the service department. I was recently involved in a major automobile accident on the freew Mayfield Heights and have always had excellent service at the service department. I was recently involved in a major automobile accident on the freeway and had auto body work done on my car at Motorcars Auto Body. Although I was not happy with my service at the auto body shop (who is NOT affiliated with the dealership), I have NEVER had a problem at the service department at the dealership. In fact, the service department at the dealership, especially Andre Di Matteo, has been very kind and generous. They have helped identify and fix problems that I have had at the auto body shop. They have also been able to answer all my questions and schedule me for convenient appointments. I would recommend the service department at the dealership to everyone in the greater Cleveland area! More

Georgiann is very friendly and always eager to help the customer. Person like Georgiann is an asset for any business. I have great experience working with Georgiann during my last visit to Motor Cars Honda customer. Person like Georgiann is an asset for any business. I have great experience working with Georgiann during my last visit to Motor Cars Honda for the servicing of Honda CR-V. I also like the internet facility in the waiting area. More

Tim Bell makes caring for my Honda Odyssey easy. He is always pleasant and polite and helps me in a very timely way. If he is not available when I call, he returns my call as soon as he is able. He unders always pleasant and polite and helps me in a very timely way. If he is not available when I call, he returns my call as soon as he is able. He understands that I am busy juggling three kids and all their activities and helps get in and out as quickly as possible. More

My 2010 Honda Civic that I lease from Motorcars had a flat tire in our garage. Andrew Chiarelli was nice enough to come to our house and take off the flat tire, after I had mentioned my bad back prevente flat tire in our garage. Andrew Chiarelli was nice enough to come to our house and take off the flat tire, after I had mentioned my bad back prevented me from doing it. He then took the tire to the dealership the next day, had it repaired and came over that evening to put the repaired tire back on the car, all at no charge. It was above and beyond the call of duty, without question. It is why my wife and I will always deal with Andrew when it comes to our automobiles. More

I have recommended Motorcars Honda and have said I would only buy a Honda from this dealership mainly because of people like Georgiann Perno. I leave believing my car has been well cared for, is in good sh only buy a Honda from this dealership mainly because of people like Georgiann Perno. I leave believing my car has been well cared for, is in good shape and confident that I can now travel to Texas and not worry about my 10-year old Odessey with 151,000+ miles. They are always watching out for me and thinking about my best interest. Thank you Georgiann and all your colleagues at Motorcars Honda. More

Georgiann always welcomes me with a smile and a helpful attitude. She has also given me her business card, and told me to call her if I have any problems. The valet who greets me when I arrive is always ve attitude. She has also given me her business card, and told me to call her if I have any problems. The valet who greets me when I arrive is always very nice. After the service is arranged, I wait in the very comfortable customer waiting room. The service is always well done and my car works beautifully. More

Georgiann Perno is just great! I've dealt with her and Motorcars for over 20 years now. I find her to be always friendly, highly knowledgeable, and most accommodating. I highly recommend her and the Motor Motorcars for over 20 years now. I find her to be always friendly, highly knowledgeable, and most accommodating. I highly recommend her and the Motorcars dealership to the discerning prospective customer. More

Excellent service staff - always helpful and pleasant! I am always treated with respect and in a courteous manner! Repairs and routing maintenance is always completed quickly and correctly! Shuttle service am always treated with respect and in a courteous manner! Repairs and routing maintenance is always completed quickly and correctly! Shuttle service is free and a great perk when I am dropping my car off for longer service visits! A great business all around! More