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Honda of Downtown Los Angeles
Los Angeles, CA
4,312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,312 Reviews of Honda of Downtown Los Angeles
Verified Customer
June 29, 2023
Everyone was great! Awesome dealership. Humberto real took good care of me and was really knowledgeable. Couldn’t be happier. Awesome dealership. Humberto real took good care of me and was really knowledgeable. Couldn’t be happier. More
by CASE_MC30
Employees Worked With
Brad Mugg , Alejandro Landaverde, Misael Samayoa
June 28, 2023
As you read through this, keep in mind that I drive the car for Lyft, so it's an income generator. Day 1- Took my passport in for a computer related recall repair at 11am. Quoted as 2 hour fix. Day 2 - car for Lyft, so it's an income generator. Day 1- Took my passport in for a computer related recall repair at 11am. Quoted as 2 hour fix. Day 2 - No word from dealership. Get a customer rep on phone. The recall repair won't be don't until day 3. Day 3- Pick up car. No acknowledgement of extended repair time or offer to improve my experience Day 4- Computer goes haywire and car runs poorly. (Car ran perfectly prior to initial visit). Take back to dealership. Repairs will be done by noon next day. Day 5- Noon next day comes and goes. I get a customer repo on the phone. The code reader is saying something is wrong with fuel pump. It's a separate issue from the recall (their words, not mine), and that the part needs to be ordered. Repairs will be done by Friday (I'm laughing at their estimates at this point). This xxxxshow will cost me over $1k in lost Lyft wages. No offer for a loaner. The customer service nice but no helpful at all. It's obvious they are only interested in getting you off of the phone and not fixing the situation. TL;DR Honda screwed up. Honda of Downtown Los Angeles screwed up. I got screwed by both. More
by patchan.stephen
Employees Worked With
joe smith
June 28, 2023
Gulalie was really great, she was as helpful as humanly possible. Couldn’t ask for a better deal. Transparency is everything when making a big purchase and she nailed it. Wasnt holding back info or details possible. Couldn’t ask for a better deal. Transparency is everything when making a big purchase and she nailed it. Wasnt holding back info or details. Greatly appreciated. More
by Maria J Casillas Beas
Employees Worked With
Gulalie Ansari
June 28, 2023
Location is well kept and organized. All staff I encountered were very kind and helpful. I felt I was treated with respect and given a great service. I felt staff were there to help me. All staff I encountered were very kind and helpful. I felt I was treated with respect and given a great service. I felt staff were there to help me. More
by MARIELACONTRERAS280
Employees Worked With
José Reyes , Brian Walker
June 28, 2023
They were very helpful in downtown Honda I appreciate everything they did and they gave me a good deal on my car and I thank everybody. everything they did and they gave me a good deal on my car and I thank everybody. More
by gomezjuana707
Employees Worked With
Andrea Noriega, Jose Ramos
June 28, 2023
My LA Honda service department let me down on my last visit. They gave me a free oil change but made me feel like I wasn’t a loyal customer. This is the second time I get this request, and yet doesn’t ma visit. They gave me a free oil change but made me feel like I wasn’t a loyal customer. This is the second time I get this request, and yet doesn’t matter what I have to say anymore More
by SIMENDOZ
Employees Worked With
Carlos
