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Honda of Downtown Los Angeles
Los Angeles, CA
4,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,321 Reviews of Honda of Downtown Los Angeles
July 22, 2021
Pedro was really helpful when I came in for my car service. He was pretty accurate as well about the car pick up time. Overall I would come again :) service. He was pretty accurate as well about the car pick up time. Overall I would come again :) More
by WENDYGUTIERREZ28
Verified CustomerEmployees Worked With
Pedro Cazarez
July 22, 2021
Working with Honda In DTLA has been a horrible experience for me. The sales person that helped me was nice but after I drove off with the new car my experience with DTLA Honda have been a nightmare. I got for me. The sales person that helped me was nice but after I drove off with the new car my experience with DTLA Honda have been a nightmare. I got the car on 6/5/2021 and this have been the worst car buying experience ever. Someone messed up the paperwork by making typos on my Social security number and my address. I know mistakes happen and my issue is I’m not getting any communication from the dealership. When they want to sell a car they will go above and beyond but now that they have made a mistake crickets. I’m sure I’ll get a phone call when the payment is due. I’ve been calling and leaving messages and I get no response. I’ve been to the dealership and was treated like I was a bother for coming in and made to wait for a long time. Also, I traded a car and it hasn’t been paid off. I’m guessing because my information is incorrect. So I’m paying for a car I don’t have anymore. I haven’t been able to enjoy the new car. It’s so messed up and stressful. Because of this I will probably never get another Honda. Honda could have made the situation a little better by simply providing good customer service and communicating. More
by MsCheaves
Employees Worked With
Ralph Calvo
July 21, 2021
Pedro Cazares and the teat of the staff are courteous & attentive. My request to rinse engine was done and Service of my car was done ahead of time. 👍👍 attentive. My request to rinse engine was done and Service of my car was done ahead of time. 👍👍 More
by CORNELJOYET_JC
Employees Worked With
Pedro Cazarez
July 21, 2021
Since Honda of Downtown LA moved to a new location, the customer service has improved significantly. The service advisor, Heike Guillen is very professional and courteous and provides great customer servic customer service has improved significantly. The service advisor, Heike Guillen is very professional and courteous and provides great customer service. It was a good experience and I definitely would recommend to my friends More
by VFERA
Employees Worked With
Heike Guillen
July 21, 2021
It’s a beautiful dealership. Very clean. Friendly and knowledgeable staff. They explained everything that needed to be done and kept me updated. Return customer for sure. knowledgeable staff. They explained everything that needed to be done and kept me updated. Return customer for sure. More
by m_mendoza04
Employees Worked With
Juan Salazar
July 21, 2021
When I arrived I was helped assisted quite rapidly people in the location were very helpful explained everything very clearly the wait wasn't bad also in the location were very helpful explained everything very clearly the wait wasn't bad also More
by jurdinlino
Employees Worked With
Juan Salazar
July 21, 2021
We were attended to immediately even though we had an appointment later on. Polite and patient. They helped us understand the process and answered any questions we had. appointment later on. Polite and patient. They helped us understand the process and answered any questions we had. More
by kev.garcia135
Employees Worked With
Jesse Martinez, Joe Cervantes
July 20, 2021
Honda of Downtown Los Angeles really knows how to take care of their customers. Cooper Mugg helped me get into the car of my dreams despite a sticky financial situation. 10/10 experience! care of their customers. Cooper Mugg helped me get into the car of my dreams despite a sticky financial situation. 10/10 experience! More
by renovatinghealth
Employees Worked With
Cooper Mugg
July 20, 2021
Our experience at Honda was very good, Chris your sales person was very helpful, kind, very welcoming and had great communication. 100% recommend him to friends and family. person was very helpful, kind, very welcoming and had great communication. 100% recommend him to friends and family. More
by VALLEELVIS1
Employees Worked With
Chris Nunez
