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Honda of Downtown Los Angeles
Los Angeles, CA
4,313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,313 Reviews of Honda of Downtown Los Angeles
July 10, 2021
Super friendly staff. I received help the moment I arrived. Staff explained the whole process in detail. Comfortable guest lounge with free wifi and complimentary coffee. Thank you Juan Salazar! arrived. Staff explained the whole process in detail. Comfortable guest lounge with free wifi and complimentary coffee. Thank you Juan Salazar! More
by RAQUEL.DUARTE
Verified CustomerEmployees Worked With
Juan Salazar
July 10, 2021
Had a great experience. They took good care of my vehicle and had it ready faster than originally anticipated. When they returned my car it was even washed. and had it ready faster than originally anticipated. When they returned my car it was even washed. More
by JESUS_RIVERA21
Employees Worked With
Juan Salazar
July 10, 2021
Honestly the entire team is super incredible. They go above and beyond on their customer service . Thank you downtown LA Honda team. You’re truly appreciate above and beyond on their customer service . Thank you downtown LA Honda team. You’re truly appreciate More
by ALMITA567
Employees Worked With
Juan Salazar
July 10, 2021
Long wait time despite having an appointment. Some workers were rude and provided poor customer service. The overall experience was bad. I will not be returning with my vehicle and would not recommend workers were rude and provided poor customer service. The overall experience was bad. I will not be returning with my vehicle and would not recommend this place to anyone. Elmo Orellana did do his best and did provide good customer service. I can’t say the same for the rest of the service staff. More
by DAVIDCRUZ2193
Employees Worked With
Elmo Orellana
July 10, 2021
Muy buena atención de Juan profesional y profesional y con conocimiento de todo lo referente a su trabajo felicidades por el buen servicio, gracias con conocimiento de todo lo referente a su trabajo felicidades por el buen servicio, gracias More
by DAVGARCIA_
Employees Worked With
Juan Salazar
July 10, 2021
I called for appointment and the service did not have any available appointment but the receptionist took my information for walking. When I arrived to Honda service my name was in the list and ready to star available appointment but the receptionist took my information for walking. When I arrived to Honda service my name was in the list and ready to start the process with a person who meet me for the service work. He was fantastic to provide details about what the car needed to perform well. He is fantastic and provided great customer service. Thank you. More
by saravianancy
Employees Worked With
Juan Salazar
July 09, 2021
My advisor, Elmo, did a great job. I went in for a brake job (rear brakes). He recommended a brake inspection to properly assess the situation. He then waived the fee for the inspection (because I went ahea job (rear brakes). He recommended a brake inspection to properly assess the situation. He then waived the fee for the inspection (because I went ahead with the service) and match the price I had been quoted from another Honda dealership. More
by TONYC513
Employees Worked With
Elmo Orellana, Juan Salazar
July 09, 2021
Juan was very professional; great customer service kept me informed about my vehicle the estimated wait time for my vehicle was exact. Great service clean waiting area. me informed about my vehicle the estimated wait time for my vehicle was exact. Great service clean waiting area. More
by rahkisshadexter
Employees Worked With
Juan Salazar
