Honda of Downtown Los Angeles

Service department was very nice, helped me get everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. everything done without a hassle. They had snacks for the wait, which was very thoughtful. No problems, are very organized and fast. More

The customer service I received was great. I was greeted right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. right way and I was pleased with how my car was taken care of. To add to my experience, it was a nice surprise to have revived my car washed. More

After calling around for prices on service I called this dealership and was helped promptly. She was very knowledgeable and friendly I would definitely have my friends come here and bring their cars dealership and was helped promptly. She was very knowledgeable and friendly I would definitely have my friends come here and bring their cars More

So i came here and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the hell do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a piss poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More

Without hesitation will I recommend anyone to work with David. Throughout the process he was professional, friendly, and resourceful. I am very particular and he met my expectations at every opportunity. David. Throughout the process he was professional, friendly, and resourceful. I am very particular and he met my expectations at every opportunity. Specifically, when I asked him to bring over a white Honda fit just to compare colors he immediately arranged for it to be brought over. He pointed out the positive features of the cars in a meaningul way that were actually relevant to what I was looking for. He also curteously gave my father-in-law and me enough time to briefly discuss things among ourselves without hovering. When it came to price negotiations he was a pro. From the beginning until the end of the sale he was an exemplar salesman. He even took a picture with my family in front of our new car! More

I was give some options to choose from and I was guided properly when I was a bit confused in selecting a car. The wait time was very less. properly when I was a bit confused in selecting a car. The wait time was very less. More

Nidia was very helpful in helping me with my car. It required work and she explained the process and prices with me. She was very friendly and helpfull required work and she explained the process and prices with me. She was very friendly and helpfull More

The are very polite and expert everything that they did was exactly as they promise and the price over there is better than other dealers thank you Eero Polus (sales professional) was exactly as they promise and the price over there is better than other dealers thank you Eero Polus (sales professional) More

I intially went to Honda of downtown los angeles, with I intially went to Honda of downtown los angeles, with the mindset of getting an oppurtunity to finance a car withing my bugdet. Everyone who assiste I intially went to Honda of downtown los angeles, with the mindset of getting an oppurtunity to finance a car withing my bugdet. Everyone who assisted me answered my questions to their best of their knowledge and were very helpful in the process of me getting a car. Everything that I needed clarity on they assisted me 110%. I am happy with the end results and recommend this dealership in particular. The people I mentioned previously who assisted me. More

Really thought they would go the extra mile for the customer, but never. Had to come back a second day to negotiate and they still didn't work with me, would not recommend this dealership to no one customer, but never. Had to come back a second day to negotiate and they still didn't work with me, would not recommend this dealership to no one More