Honda of Downtown Los Angeles

Very happy with this dealership, very friendly and made the deal happen. I did not think I could walk away with a car. Had a good experience. the deal happen. I did not think I could walk away with a car. Had a good experience. More

The people were very helpful, they have great customer service. Even though they made us wait they helped us get the car we wanted . I left driving a new car home (: service. Even though they made us wait they helped us get the car we wanted . I left driving a new car home (: More

My experience was great. Ivan made everything easy to understand. I would definitely recommend family and friends to this dealer. I couldn't be more happier with my car. I am very satisfied. understand. I would definitely recommend family and friends to this dealer. I couldn't be more happier with my car. I am very satisfied. More

They were excellent!!! Great customer service, very friendly and they were incredibly helpful and patient! I truly enjoyed my experienced! Everyone was great! Love them friendly and they were incredibly helpful and patient! I truly enjoyed my experienced! Everyone was great! Love them More

I had a pleasant experience, my salesman Ricky was great and so were the other employees I talked to, I would highly recommend this Dealer. and so were the other employees I talked to, I would highly recommend this Dealer. More

Came to this dealer with the specific car and options I wanted and the price I wanted and I pretty much got everything. They went the extra mile to find my vehicle. wanted and the price I wanted and I pretty much got everything. They went the extra mile to find my vehicle. More

When I left the dealership I particularly ask few of Erro's business card. With a week, I have given all of it to my friends. I was of course raving about my great experience with Erro polus & Tony Lop Erro's business card. With a week, I have given all of it to my friends. I was of course raving about my great experience with Erro polus & Tony Lopez. When I left I had a big smile and pride to Own this car. Thank you guys....Minerva B More

Everyone at the dealership was awesome. I would not go anywhere else to service or purchase a Honda but here. They realy made my experience great! anywhere else to service or purchase a Honda but here. They realy made my experience great! More

I'm new to LA and was a little nervous about buying a car on my own for the first time in an unfamiliar area. The staff here were super helpful and extremely customer service oriented. I'd recommend them to on my own for the first time in an unfamiliar area. The staff here were super helpful and extremely customer service oriented. I'd recommend them to anyone looking for a car. More

So i came hera and bought a car from them after they "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me "agreed" over email to match another dealers offer. Of course, when i walked in, they started giving me the run around and tried to sell me add on's to get the special 0.9% financing which was agreed upon earlier in writing via email. After a few hours of back and forth, they finally gave in. Mind you, i was already pissed off at this point for wasting my time. Now heres the kicker, the car was delivered to me with an issue already. The Shifter was faulty and it caused the ignition to lock the key and wouldn't release it. Of course the sales person kept telling me its a security feature, over and over again to save his own butt. Its clearly not a security feature when its a faulty shifter. So after 5 days of driving, i finally return to Honda of DTLA to get this issue fixed. The service guy immediately see's the problem and puts me in a rental car. 1 week passes by, part not in, 2 week passes by, part comes in... WRONG PART. 3rd week comes by... nothing.. i finally file a complaint to Honda corporate and they call the dealership and finally expedite the part over. 4 days later, i finally get my car back. I get my car, inspect it.. no damages. Check inside.. guess what? ITS FREAKING FILTHY AND DISGUSTING AND GREASE STAINS EVERYWHERE. Leather is all dirty, finger marks all over the interior. How the hell do you return a brand new car so dirty and filthy? or course, only poor customer service folks do that. After i point it out, they bring it to get it washed and cleaned. No apologies, nothing. After it was returned, there were still stains everywhere but not as noticeable. Leather was still dirty. At this point, i just left and didnt want to deal with a piss poor dealership like this ever again. You bet this is the last time i ever do business or refer customers to this dealership. More