Honda of Greenbelt- Se Hablo Espanol

I was looking for a Honda Civic Coupe and called and been in contact with a salesman named Carlos. They had the one and the color I was looking for and had asked them if they could match prices from another in contact with a salesman named Carlos. They had the one and the color I was looking for and had asked them if they could match prices from another dealer and he said sure just come on in. Now Carlos was wonderful to deal with, he was very friendly and courteous. So I went there, test drove the car and loved it. So then when we started discussing pricing, they had this 1000$ protection package that they tried to charge me and tried to charge me $2800 more than what i was quoted at other dealerships. When I tried to negotiate the price, this rude manager named Isaac came over and told me that the car that I wanted had already been sold to another person who had put a deposit on it while I was there and that they didn't have a car to sell me. So I walked out, as they acted like they didn't want my business. I went to another dealership in the area, got the car that I wanted for $2800 less than College park Honda wanted to charge me and got taken care of there. I would not recommend going there at all, all they did was waste my time. More

Definitely a mixed bag for me. I leased a new Accord Crosstour back in January (and am just finding the time to give them a review). The car itself is fabulous and has been everything I needed (and eve Crosstour back in January (and am just finding the time to give them a review). The car itself is fabulous and has been everything I needed (and even a little more). Carlos was my salesman and he was very helpful and attentive. I had a lot of questions for him and did a TON of research on my own before I set foot on the lot, so I already knew many of the answers. He was able to answer just about all of my questions accurately. I was very straightforward and told him exactly what I was willing to pay based on my own market research and budget (College Park was about the 4th dealership I had visited). Once Carlos had done most of the leg work, Uday swooped in like a vulture and blatantly hijacked the sale. Carlos sat silently, as if he was not allowed to be a part of this anymore (even though I did not know Uday from Adam). Let me say, Uday was one of the rudest, most arrogant people I've dealt with at a car dealership. Perhaps he thought I was not worth his time because I am only in my 20's, or perhaps he was annoyed by my unwillingness to be bullied; regardless, I found his demeaning attitude to be completely unacceptable. Beyond his complete lack of professionalism and air of superiority, Uday was deceitful in his bargaining tactics. I again explained (as I had to Carlos) that I was only willing to pay a certain amount and that I was in no hurry to buy. He essentially laughed at me and told me that was impossible. I promptly left. Within the next day or two, Carlos called me and swore that they would be able to meet my price with my trade and the current promotions. I agreed to come into the dealership and hear what they had to say. When I got there, the vehicle was sitting right outside the showroom ready to go, but when we began talking numbers, they were about $25 above what I wanted my monthly payments to be (not a far cry, but still more than I told them I was willing to pay. I once again told Uday I would not be willing to go that high. He got angry and told me it would be foolish to pass up the deal and that he could not go any lower. I was clearly annoyed seeing as he promised if I came in they would meet the price I wanted. Once again, I promptly left. The game went on for a bit longer and eventually we settled on the price I wanted (well within $5 at least). Through the whole process, however, Uday was unprofessional, pushy, and deceitful. Because of him, I will never do business at this dealership again. Sami handled my paperwork and was also rude and inattentive. On the two or three occasions that I dealt with him, he acted as though he would rather be anywhere else than helping me, the customer. When I asked questions about the documents I was signing he was flippant and abrupt in answering and was often very reluctant to explain anything in detail. He rushed the whole process. Another turn off and reason College Park will not earn my business again. More

They never reply to you once you buy, they don't care...I called many times to find out answers to my questions, nobody called me back. They are nice before you become their client and once they make sure y called many times to find out answers to my questions, nobody called me back. They are nice before you become their client and once they make sure you are committed and buy their car that is it.. they don't care after sales client service.. More

You have to go to College Park Honda and meet with Waleed. He is the GREATEST salesperson I have ever worked with! I bought a Honda Accord and through the whole process he was so patient, friendly an Waleed. He is the GREATEST salesperson I have ever worked with! I bought a Honda Accord and through the whole process he was so patient, friendly and addressed all of my concerns. He is exceptional, you have to ask for him and I guarantee that your sales experience will be enjoyable. Even after my purchase, I have random questions and I contact him and he gets back to me so quickly and is always there to assist no matter what. Even though some of the questions are not in his area (like finance or service). He still finds the answers for me and gets back to me! Can you believe it, I have never had that type of service from anyone? Contact Waleed at College Park Honda!!!! You can get a great deal on a car too :) More

I took my family to College Park Honda on April 16th to test drive a pre-owned Honda Pilot and negotiate a purchase of the Pilot with a trade-in of my car. After the salesman, Eddie, offered a low amount test drive a pre-owned Honda Pilot and negotiate a purchase of the Pilot with a trade-in of my car. After the salesman, Eddie, offered a low amount for my car, we left the dealership. Thereafter, in successive voicemail messages, Eddie and his internet sales manager, Reagan Harrison, increased the offer to a final amount of $20,000. The next day, Sunday, I called both Eddie and the dealership and agreed to come in on Monday to purchase the car. On Monday morning, I again called the dealership, and confirmed with Reagan that the offer of $20,000 for my car was acceptable and that I would come in after work at 6:00pm that day to purchase the Pilot. Reagan stated that the Pilot would be “all cleaned up and ready to go” for me. I made plans to leave work early and drive the hour to the car lot in rush hour traffic. On April 18th, I left work in DC to drive to College Park. At 5:30pm, en route to the dealership, a different manager called me to verify that I was coming in, and stated that two other people were interested in the Pilot. I confirmed that I was en route. Upon arrival shortly after 6:00pm, I learned that neither Eddie nor Reagan were present. I was directed to a salesman, and I explained that I was there to purchase the Pilot and had already agreed upon the trade-in amount with the internet sales manager. After several minutes, the salesman’s “boss” came over holding a stack of stapled documents with “$20,000 Trade In” written and circled on the top sheet. He stated that although my “request” had been for $20,000 they were offering about a thousand less. After I explained that I never requested any amount, but had accepted Reagan’s $20,000 offer, he returned to his office for several minutes. When he returned, he informed me that no one had ever told me they would pay $20,000. I explained that I had specifically verified that with Reagan before making the appointment, and that I would not have driven there otherwise. I asked him to call Reagan and that I would also do so. He said he would call Reagan and again returned to his office. I called and left a message on Reagan’s voicemail and waited for 15 minutes, watching another couple conducting a transaction. My new salesman then came over and told me that I should “make a better offer to [his] boss” or they will sell the Pilot to someone else “to make more money on it.” At first I thought he was using a crude sales tactic. After a few minutes, however, I realized he was completely serious. I got up and asked a salesman and the manager if this was true, that they were selling the Pilot to someone else while I waited for a response about my trade-in. They informed me that they had sold the Pilot to the couple seated near me and there was nothing I could do. When I protested that I was told that we were waiting for Raegon to confirm the trade-in offer, the manager said he had not spoken to Raegon and was not going to. When I noted that I had already agreed to purchase the Pilot and had driven there in rush hour traffic to do so, I was simply dismissed. After a few moments of awkward silence and staring, I had no choice but to leave. I called Reagan and left another message, detailing what had transpired. Neither Reagan nor Eddie has returned my calls to explain or apologize. I need to stress that each interaction with the manager was filled with hostility and rudeness towards me. It is now obvious that he never intended to honor the deal with me, but rather wanted me to leave so that he could sell the Pilot to the couple and make more money on that deal. In the process, I was blatantly lied to, was accused of fabricating the offer from Reagan, and was kept waiting under false pretenses while the Pilot was secretly sold to someone else. More

If I could give it no star, I would. When you think of sleazy, lying car salesperson, think College Park Honda. While we were in the process of deciding where to purchase a new Civic, we emailed some 14 sleazy, lying car salesperson, think College Park Honda. While we were in the process of deciding where to purchase a new Civic, we emailed some 14 dealers within the state of Maryland. College Park Honda (Harold) would not give us a price at all. He keep telling us that they would beat/match whatever best price we get no matter what. All we had to do was to bring that best out-the-door/on-the-road quote in and that would be it. Unfortunately, this was far from true. I very clearly stated in my email that I wanted an out-the-door price quote because I fully intended on paying in full with 'cash'. Due to this, I absolutely wanted to know the price before I walk in and yet, Harold would not give me a price quote at all even AFTER I sent him a pdf of the email from the other dealer. After I finally got him on the phone, he told me that his manager would not match the quote I have in-hand, which was fine. However, he then proceeded to tell me that I should STILL bring that quote in to the dealership so that we 'can' negotiate a HIGHER price. Does this make sense to anyone at all? I had a lower quoted OTD price, he couldn't match it and STILL tried to talk me into coming onto the lot to sell me a HIGHER price???? I KNEW this place was slimy right the start when it would not give me a quote. I guess that's how they do business, try to get you onto the lot and then they'll spring the typical sales tricks to up the price on you. Stay away. More

IT WAS A FUN EXPIRIENCE FOR FIRST TIME BUYER.EMPLOYEES WERE ALL GREAT LISTENERS AND ALL HELPFUL WITH EXPLAINING SPECIFICS DETAILS ON VARIOUS HONDA,ENABLING ME TO MAKE A BETTER CHOICE AND ALSO WORKING WIT WERE ALL GREAT LISTENERS AND ALL HELPFUL WITH EXPLAINING SPECIFICS DETAILS ON VARIOUS HONDA,ENABLING ME TO MAKE A BETTER CHOICE AND ALSO WORKING WITH ME IN MEETING MY PRICE RANGE.FINANCING DETAIL WAS WELL EXPLAINED. More

I was impressed with the friendliness and the determination of Mr. Okiya and Mr. Minard to find me a deal. I had visited several dealerships in my search for an automobile and College Park Honda determination of Mr. Okiya and Mr. Minard to find me a deal. I had visited several dealerships in my search for an automobile and College Park Honda was by far the best. They should be a model for other dealerships. The others can take lessons from them. I will recommend College Park to everyone I know who is looking for a car (used or new). They are champs as far as I am concerned. Sincerely, Aasim A. Khan More

I had an amazing experience! Pia, Aileen, and Samy all made it possible for me to purchase a Honda. Lisa looked out for the car in relation to my life with those extra things. I thought for sure I would made it possible for me to purchase a Honda. Lisa looked out for the car in relation to my life with those extra things. I thought for sure I would be lucky walking out with a used Honda but no, I walked out with a brand new Honda that fit right in with my budget and lifestyle. They worked with what I had and made it possible to have more than I thought and even imagined. I cannot say thank you enough to everyone who made this possible. I am not afraid to admit that before I drove away in my new Honda I was so touched by the experience that I cried . . .Again, thank you. More

I went in for a noise i thought was coming from my brakes. I was greeted and was told of a diagnostic fee I did not feel comfortable paying. I was about to leave when Justin the Service Manager stepp brakes. I was greeted and was told of a diagnostic fee I did not feel comfortable paying. I was about to leave when Justin the Service Manager stepped in and introduced himself. He was genuine and put me at ease. He informed me he would waive the diagnostic and welcomed me to the dealership. This was my first visit and I felt they cared about me as a customer. I will in the future recommend all my friends to college park honda and look forward to growing our relationship. My hat is off to Justin and his team. Susan S. More