Honda of Manhasset

Many visits in 3 weeks This last visit was good. I am finally getting settled with this dealer and service dept. Initially was frustrated with the service from the sales dep This last visit was good. I am finally getting settled with this dealer and service dept. Initially was frustrated with the service from the sales dept but the sales manager Amit, was supportive. The return visits were to correct installed items and repair items. This is my first Honda. I have heard good things about Honda and I hope everything lives up to its reviews. The service dept. Rep Jennifer has been very kind and understanding and she makes returning to the service dept much easier. Also the gentleman that greets you to sign the car in is very nice too. More

Quick and good service Gloria friendly help me through what I need to do and explain to me the price of this service. My oil change was completed in a short time. Gloria friendly help me through what I need to do and explain to me the price of this service. My oil change was completed in a short time. More

they made the experience painless Came in here because I found them thru Edmunds.com and they called me because they had a vehicle I wanted, they made my car shopping experience quick Came in here because I found them thru Edmunds.com and they called me because they had a vehicle I wanted, they made my car shopping experience quick and easy. More

They were very nice and friendly The service was good and quick. The workers there were friendly and made the experience easy, they even offered us bagels and coffee for the morning. The service was good and quick. The workers there were friendly and made the experience easy, they even offered us bagels and coffee for the morning. More

confused customer service The end result of my visit to Advantage Honda was fine; I received my oil change, NYS inspection and a recall was taken care of. However, the custome The end result of my visit to Advantage Honda was fine; I received my oil change, NYS inspection and a recall was taken care of. However, the customer service rep with whom I dealt never gave me his name. Therefore, when I called later on to find out the status of the job it was difficult to find my records. The first time I phoned the receptionist put me on hold (no music, just silence) for 5 minutes so I hung up figuring I had been forgotten about. I called back and again was on hold for 5 minutes. I would have liked a quicker response to my inquiry or at least someone every now and then checking in with me during the hold time. When I went to pick my car up, I paid (no problem) and the girl said I should get my car from the valet. She called in my tkt number on a walkie talkie and never told me to give the valet the tkt what was stapled to my receipt and service papers and now in my bag. I went outside and waited until someone noticed me and asked what I was waiting for. I had to dig in my bag for the valet ticket. I easily spotted my car on the lot however the key was not on the valet board, nor in the car nor on the tire, so it took a while to find my key, which, for some reason was with the mechanic. Again, the actual service on my car seems fine, it's just the small details of customer service organization and promptness that I was a bit dissatisfied with. More

First service new car Robert, who assisted me, was great . I had many questions about the functioning of features on the car that were new to me. He patiently listened, ans Robert, who assisted me, was great . I had many questions about the functioning of features on the car that were new to me. He patiently listened, answered my numerous questions, and checked the car for issues related to my questions. The only issue I have is that I had an appt., needed an oil change, but still waited nearly 2 hours until the car was returned to me. Maybe the issues I asked about needed time to be checked, so that the time was needed, but it seemed a bit excessive to me. More

Oil change Excellent customer service by David Palmer and his ability to understand the needs of a customer. David clearly explained what would be done to the ve Excellent customer service by David Palmer and his ability to understand the needs of a customer. David clearly explained what would be done to the vehicle and provided the best price possible. Well done! More

Professional but Extremely Pricey The service was very good, but $200 for a new battery on a compact Honda Fit is way overpriced. I could have saved $50-75 at any other service provi The service was very good, but $200 for a new battery on a compact Honda Fit is way overpriced. I could have saved $50-75 at any other service provider. More

Routine Service David was friendly, courteous, and professional. The work was done promptly and my car was ready when promised. As always, an extremely positive exp David was friendly, courteous, and professional. The work was done promptly and my car was ready when promised. As always, an extremely positive experience. Would recommend highly, More

Regular Service Professional, timely service, the representatives are very knowledgeable and helpful. The service center is clean with refreshments available. I als Professional, timely service, the representatives are very knowledgeable and helpful. The service center is clean with refreshments available. I also previously took advantage of the shuttle service to go shopping and it was very reliable. More