Honda of Manhasset

The service dept just doesn't seem to care Service Manager Advantage Honda 23 Dec 2016 I wanted to share with you my recent experiences with your service departmen Service Manager Advantage Honda 23 Dec 2016 I wanted to share with you my recent experiences with your service department. I am a Customer Service manager in another industry and wanted to advise you of some things that are NOT happening in your department that absolutely should. All the boxes are not being checked in your departments daily routine for certain and as a customer I’m pretty disgusted with the service I received. I called and made an appointment to bring in my car on Dec 7 as the windshield washer spigot was not working properly and the SRS light had been on since the car had been recalled and worked on at your location for the airbag issues of the Honda Odysseys. On Dec 7 I arrived to your lot around 7:30 am, filled out an envelope and dropped my keys in the box. Then I realized that the service department was open so I went inside and advised the people at the desk that I had left my keys in the drop box. I asked for a ride for the train station and said I would be back after work. By 3pm I still had not heard anything from your department so I made a call. Mike answered and didn’t know what I was talking about because no one had checked the drop box so my car was still in the parking lot. At 4:45 I received a call that the car had been inspected but it needed seat belt work under warranty and the nozzle would have to be ordered. Not one person apologized that the car had not been looked at or the drop box checked or sorry for the inconvenience. NOTHING. I was so annoyed. If someone has an appointment for a repair and you notice they didn’t show up don’t you question that? Maybe call them? Check the drop box? On December 20th I called to make an appointment to bring my car back in for this work. Yesterday, December 22nd I brought my car back in around 7:15am. I went to fill out an envelope and there were none in the box. A gentleman at the desk said they were not open yet but I requested they just please take my info as there were no envelopes in the drop box and I needed to make a 7:30 train. He looked up my account by my cell #, wrote down that I needed the windshield washer spigot replaced, that there was an issue with the SRS light and the seat belt fixed and I left. No one offered a ride to the train so I just walked. I received a message at 9:30am that the car was ready for pick up. I arrived back at the department about 5:45pm. As I was signing out my car I noticed that there was no mention of the windshield washer spigot on the invoice. That’s because they had not done it. They then had to go get my car from the lot, bring it into the bay and do that work while I sat and waited. Again, not one person apologized at this point. NOTHING. When the car was ready I explained to a nice lady at the desk the issues I had with the service received and asked for your card and she apologized. That was the first time that ANYONE in your department had said SORRY WE MESSED UP. Don’t you check your work sheets to make sure everything the car came in for has been satisfied? I went out and asked the valet for the Odyssey and he huffed and said in an annoyed tone. “No one told me you were waiting, I JUST put it in a parking spot!” and he stormed off to get my keys, drove up, got out, I said “thank you”, he said not a word. How was that my fault that there was no communication from his co-workers? As I was driving home the SRS light came on. Obviously they did not reset the computer either. I work as a Customer Service manager for a luxury brand. This is not how any customer should be treated whether it’s a customer driving a 13 year old car or a person buying a million dollar yacht. There should be empathy for the customer when a mistake has been made. There was ZERO. I know it’s the holidays and everyone is stressed out but this is terrible service and now I still have an issue with the car SRS light to be resolved. It is now Dec 29. I sent this email on Dec 23. There has been no response. More

Brian Gunder was excellent. Brian Gunder made the whole process painless. He was very patient, and even made sure my phone and radio were all connected properly before I left. Brian Gunder made the whole process painless. He was very patient, and even made sure my phone and radio were all connected properly before I left. I would recommend him to anyone. More

I'm glad it" over William was a joy to deal with .He's not pushy or aggressive like most car dealers.But you still must do your homeworkWhat I didn't like was at the William was a joy to deal with .He's not pushy or aggressive like most car dealers.But you still must do your homeworkWhat I didn't like was at the end another salesperson tried to sell me a maintenance warranty that I didn't want.He was extremely persistence. More

This is an ethics-free zone. Beware! These folks will quote you a good price up front and then use every trick in the book to inch it up bit by bit as you go through the excruciat Beware! These folks will quote you a good price up front and then use every trick in the book to inch it up bit by bit as you go through the excruciating process of getting the deal done. By the end of the ordeal (over six hours) I regretted ever setting foot in this place. More

Excellent service Very professional and went out of their way to make it convenient for me, esp. MIke O'Neill shuttle service in the a.m. nor the p.m. Very professional and went out of their way to make it convenient for me, esp. MIke O'Neill shuttle service in the a.m. nor the p.m. More

Totally satisfied This is the second car I bought from this dealership and from Eric Wong. Eric is such a nice guy to deal with. The dealership is so fair in both their This is the second car I bought from this dealership and from Eric Wong. Eric is such a nice guy to deal with. The dealership is so fair in both their pricing and their trade in allowance. I went to so many dealers and they all try to make huge profits on both the sale and the trade in. This dealership is really fair and Eric will do his best to get you the deal you are looking for. The finance manager David Markowitz was also very fair and patient and understanding and did everything to make the sale go smoothly. I highly recommend that you shop other dealers and then come here and see Eric and see how much better they do. More

William Assad's Expertise. I recently went to Advantage Honda with some tech/stereo questions. William Assad was the most informative person there!!. I unfortunately didn't purc I recently went to Advantage Honda with some tech/stereo questions. William Assad was the most informative person there!!. I unfortunately didn't purchase/lease my car from him this time, but will absolutely going forward. He answered all my questions with great knowledge and professionalism.He just gave such great educated answers and made dealing with Advantage Honda that much better. I highly recommend William Assad for the smart &educated consumer. Thank you again William. Best Jenn Rooney/Leasee of a 2016 Honda Civic. More

Terrible service Was told when I came in that it would take an hour for my oil change. After 2 1/2 hours of waiting and plenty of excuses, they gave me the car withou Was told when I came in that it would take an hour for my oil change. After 2 1/2 hours of waiting and plenty of excuses, they gave me the car without charge. After 10 years as a loyal customer will not be back More

Perfect !! I recently bought my car from advantage Honda and William helped me get the car .. He was just beyond helpful very good salesman honest and fair would I recently bought my car from advantage Honda and William helped me get the car .. He was just beyond helpful very good salesman honest and fair would buy a car from him with my eyes closed . More

Great experience, with an honest salesman!! I recently purchased a new Honda CR-V, and my salesman William, was courteous, and professional. One thing I really respected (and I've purchased seve I recently purchased a new Honda CR-V, and my salesman William, was courteous, and professional. One thing I really respected (and I've purchased several new cars from car dealers) was that William came across more like a concerned friend/relative. Explaining the advantages AND disadvantages of certain options/and warranties. In the past EVERY salesman I've dealt with only tried to 'sell' the positives and never provided insight on what may not be a financially sound purchase (as far as extras). That's where I felt William was different, by telling me both sides of each option, he knew it may cut the cost of the car and thus his commission, but at least I was able to make an educated decision. As a result of that I did purchase certain options, but also saved hundreds, if not close to a thousand dollars on an option that really wasn't the best choice. I respected his honesty and would recommend you ask for him. He'll tell it to you straight, even if it means risking a smaller commission. But when the time comes to buy again I will ask for him, knowing he'll keep me well informed, and when it's time to drive away he thoroughly goes though all the electronics/gadgets with you. He fought to get me the best price, and then followed up AFTER I bought the car to see how I liked it and if I had any further questions or concerns. Like I said working with him made me feel like he was working for me, not selling me the 'company' line. From the time I sat down with him I felt like a friend/family member of his. More