Honda of Manhasset

Santiago and the Honda team at Empire Honda were amazing. They went above and beyond to help us in our time of need. They treated us like family instead like customers. And they worked together like a family They went above and beyond to help us in our time of need. They treated us like family instead like customers. And they worked together like a family amongst themselves. Santiago had great heart and They all had heart. It was a complicated situation with the passing of our loved one and Santiago and Empire Honda made it possible to purchase the car. They guided us every step of the way and patiently handled every complicated step along the way. They were caring and helped us way beyond our highest hopes. I’m going to pray for Santiago and everyone at Empire Honda for many blessings and all the love and kindness they showed to us. More

I purchased my 2023 Honda HRV last week at Empire Honda of Manhasset. Excellent customer service. Karen Alvarez is amazing, warm, and friendly. I am really appreciated her patience negotiating my car pr of Manhasset. Excellent customer service. Karen Alvarez is amazing, warm, and friendly. I am really appreciated her patience negotiating my car price. Also I could not be happier when Karen texted me the arrival of the vehicle. A Way earlier than I expected. It was a fast and pleasant experience. Thank you Karen. Highly recommended! More

The staffing was ver patient and efficient. The whole process was very smooth. Overall everything was excellent The whole process was very smooth. Overall everything was excellent More

Santiago was lovely throughout. He was patient with me and really helped me to understand the features of the car. I'd recommend him to anyone. He takes his time and is very pati He was patient with me and really helped me to understand the features of the car. I'd recommend him to anyone. He takes his time and is very patient. More

Santiago helped expedite my new lease, and kept in contact with me throughout the process. contact with me throughout the process. More

I had very good experience buying my vehicle from Empire Honda. Karen was very helpful and everybody else who was involved with my purchase. She answered all of my questions and went even went beyond what w Honda. Karen was very helpful and everybody else who was involved with my purchase. She answered all of my questions and went even went beyond what was needed. Thank you More

Very efficient and willing to assist customers in a timely manner . I would have no problem coming again Thank you timely manner . I would have no problem coming again Thank you More

misleading jack price of car way up so they tell you lease equity they give you comes off there price which is the true price of car.took 500 dollars to hold car and 3% surcharge .cancel deal and had t lease equity they give you comes off there price which is the true price of car.took 500 dollars to hold car and 3% surcharge .cancel deal and had to go back to get refund all they did credit card number still waiting over 3 weeks for refund .And they don't treat women the same they take advantage of them.Seen this 1St hand More

Empire Honda of Manhasset admitted that they made a mistake when they issued a licensed plate that was not the same as the DMV issue vehicle registration. (Gabby recognized it on extension 102). This mistake when they issued a licensed plate that was not the same as the DMV issue vehicle registration. (Gabby recognized it on extension 102). This happened when I bought a car from them on July 15th with the license plate that they will register at the DMV. I found out about the mistake when I received a violation ticket from EZ Pass saying that the license plate registered to me had a violation. In my investigation I found out that the licensed plate issued by HONDA is different from the registration. 1) I called Gabby on 8/15 and she said they made a mistake in issuing the plate and sent it to the DMV. Gabby informed me that she requested a DMV registration based on the license plate they issued when I first purchased the vehicle. They said I will receive the registration within 4 or 5 days. 2) 8/22 I called Gabby again to inform her that I did not receive the registration. She said she will call Albany the next day to ask for the tracking number or give their fedex number to find out when it will arrive. 3) 8/23 - I called again but found Gabby didn't come in. I talked to Britney and told her what Gabby and I talked about. She said she would call Gabby and she would call me the next day at 11am (8/24). 4) 8/25 - I didn't get a call from Britney. 5) 8/29 - I called again and spoke briefly with Gabby who put me on hold for 10 minutes. I wrote a letter to express my disappointment which I sent to their Sales General Manager. A few hours later, I called again and spoke to Gabby. According to her, she talked to their Manager 2 minutes ago about the letter I wrote. She then informed that the temporary registration would no longer be mailed and the permanent registration would be mailed by the DMV. According to her I will receive it by Wednesday 8/31. 6) 8/31 - I received no registrations that day. I informed her again. She said there is nothing he can do now but wait for the register in the mail. Their mistake greatly affected my personal activities in addition to their lack of customer service (They didn't even keep their promise to call me back for an update). More

This is a great place to shop for a car. Ask for Karen, She does a great job Ask for Karen, She does a great job More