Honda of Manhasset

Lack of follow up Not sure where to begin on this miserable experience. But I believe it best to start with the the area of concern and the lack of follow up. Firstly, Not sure where to begin on this miserable experience. But I believe it best to start with the the area of concern and the lack of follow up. Firstly, I brought my 2018 Honda Civic in due to the AC suddenly not working and blowing out hot air. I was told on July 2nd it would take about a week for the spare to arrive. It’s been about three weeks, approaching a month and not a single call or voicemail was left. There’s been absolutely no communication or mention of a delay, a back order, or any alternatives. I decided to finally call yesterday, July 29th to see what’s going on. I speak to someone within the parts department, who tells me there is a back order. He also unfortunately shares that I should call the following day, because they may get some in, and if they do, they will simply “set one aside”. To me that translates to a lack of care or concern for the orders possibly placed before or after mine, and a lack leadership. For it seems like they are not fulfilling their request in which they were received and are picking and choosing. I couldn’t fathom treating clients like this in my like of work, and I happen to work in luxury retail. This simply would not fly and should not be the attitudes and behaviors of an established business. Every person i’ve dealt with has come across indifferent, disinterested, and unhelpful. It’s truly a shame since I happen to love the car I drive and would to continue my service, but after this, it won’t be the case. More

Met with Jovi and Raniel on 3-11-2020 leased a new Honda Pilot agreed to pay $3100 to TFCU to pay the lease off .they still haven’t received payment to TFCU and was told twice it was sent please correct thi Pilot agreed to pay $3100 to TFCU to pay the lease off .they still haven’t received payment to TFCU and was told twice it was sent please correct this ASAP thank you george aliperti More

I had a great experience Marvin Vita, was my salesman he was very professional, friendly answered all my questions and gave me a great price. I would definitely recommend him Marvin Vita, was my salesman he was very professional, friendly answered all my questions and gave me a great price. I would definitely recommend him to my friends & family. More

Horrendous experience After five hours of trying to lease a car, and being told it would be at least two hours more because they were backed up, I decided to leave and com After five hours of trying to lease a car, and being told it would be at least two hours more because they were backed up, I decided to leave and come back another day to finish the transaction. I was told to wait for the valet to bring me my car. It was cold and rainy. It was also 6:15 PM. I went in to the dealership and asked where the valet was. I was told to wait. After another five minutes, I went back in, damp and chilled. I was then told the valet went home at 6 PM every night. My salesman came over and told me that the valet would have given me the keys to my car. The valet did NOT. I had to search through my pockets and purse to prove it. The salesman went to look for my keys. He came back and said he couldn't find them. He went to look again. He came back and said my car was waiting outside, keys on the console. It was still raining. I ran to my car, hopped in, and drove home. Well, to make a long story shorter, it was not my car. The same year, the same color, the same interior, nothing on the front seat as in my car. But NOT my car.In addition, the car they gave me, according to papers in the glove compartment, was in need of a new engine harness. A car needing a new engine harness is in danger of catching on fire. Furthermore, I had no insurance coverage because the dealership had transferred my own insurance onto the new car I was leasing, BEFORE the lease was anywhere near in effect. This was on Saturday, Feb. 1, 2020. The dealership had already put my $1995 down payment on my credit card. I "officially" demanded it be returned on Feb.5. It is now Feb.12, and my card has not yet been credited. More

After asking to speak to his manager for being rude he he kicked the door in my face on my way out. I bought a car that day elsewhere. kicked the door in my face on my way out. I bought a car that day elsewhere. More

WOLF IN SHEEP'S CLOTHING Smiling, slithering snake. Very compassionate as she is closing the deal- sharing her personal experiences and revealing her medical problems. She ta Smiling, slithering snake. Very compassionate as she is closing the deal- sharing her personal experiences and revealing her medical problems. She takes your money, has you sign the contract but if you don't act according to her timeframe, the ploy of " someone else is buying the car..." surfaces. It is amazing how unscrupulous her behavior is . She is a conniving , deceitful individual. It is obvious that she is unaware of the saying that "karma comes after everyone - eventually." and so it shall... More

Liars, BSers, the worst, take your business elsewhere !!! They kept me there for hours under the impression that I was getting the price that we had agreed upon. Jules will look you In the eye and lie to you They kept me there for hours under the impression that I was getting the price that we had agreed upon. Jules will look you In the eye and lie to you thinking that you are walking away with the car. Wrong, at the lat minute the financial person comes up with a different price, and Jules walks over expecting us to pay considerably more than what was agreed upon. Do not waste your time with this dealership. More

Worst Professional Interaction in Years: My lease for my Toyota Sienna was up and I was in the market for a new minivan. Obviously, my wife and I wanted to consider the Odyssey. She took it f My lease for my Toyota Sienna was up and I was in the market for a new minivan. Obviously, my wife and I wanted to consider the Odyssey. She took it for a test drive and they offered a good price, so we agreed to their deal. Everyone appeared to be helpful and eager to assist us. They didn't have car in stock, but they found one and said we could have it in a few days. I asked if there was a delivery fee and they said no. A few days later, we get a call saying it was in. We get there and so far so good. In an hour they transfer our insurance and they say we can talk to the finance person in 10 minutes. 4 more hours go by. We finally meet with the finance person and they add a "transfer fee." After a manager gets involved, we ultimately finalize a deal that we are comfortable. But it comes with unnecessary frustration. What was supposed to be 2 hours, took 6 hours. The lack of internal communication at this dealership made the entire experience aggravating and draining. But if that was all, I would have just been annoyed and I wouldn't have written this review. Within a week, an electrical issue emerged. We call the dealership and they say they will take care of it, just bring it in. I bring it in. It takes them an hour to look at the car. Fine. 30 minutes to tell me what's wrong. Fine. They tell me I'm going to have to schedule to bring it in at another time because its going to take a day or two to identify the issue and repair it, but they will be able to put me in a loaner for a day or two. I ask if they have a minivan because I have three kids under the age of 7. They say they do, but it won't available until Monday. If I wanted to use a Pilot, then they can take care of the repair this weekend. I say OK. They say they need 10 minutes to get the car ready. 40 minutes go by. They finally give me the keys to Pilot and I start to move over the car seats only to find food and a wine glass in the back seat. I take a breath. I try to configure the car to accommodate 2 car seats, a high-back booster, and a baby stroller. It doesn't fit. I go back to one of the other service guys and say that this car isn't big enough. We are going to have to schedule this for Monday when the Odyssey is available. The service guy looks at me and says, "We don't have a Odyssey loaner." I go back to the manager that told me they would have a van on Monday. She tells me that they no longer have vans as loaners. 2 hours had been wasted because the manager either did not know her companies business practices or she lied to me. Of the five people I interacted with through out this experience, this was the third person that was either incompetent or deceptive. If at any point, these people were straight forward or forthcoming about what they had, what they could do, what the options available actually were, then I would have had a radically different experience. But every little lie, every seemingly little error or mistake, has made this entire experience one of the worst professional interactions I have had in years. More

Oil change I made a service appointment for 10/23 for a routine oil chAnge. I arrived a bit early and was greeted by an awesome young man who swiftly took care o I made a service appointment for 10/23 for a routine oil chAnge. I arrived a bit early and was greeted by an awesome young man who swiftly took care of me. I arrived at 4:45 and to my surprise was done and on my way home by 5:00. I printed a coupon and Michael O’Neill was so amazing as I shared my nightmare stories about Millenium that he honored their coupon as well. Total cost was 0.00. I will be taking my car to this service center for all future needs. Stay away from Millenium especially Claritza Munoz. She is nasty and rude. Kudos to ADVANTAGE HONDA for the best experience. More

Buyer be aware, Advantage Honda are crooks We went to buy a Honda CRV. We were being told two different prices, Internet and base price. Said they would take our trade-in but they were adding We went to buy a Honda CRV. We were being told two different prices, Internet and base price. Said they would take our trade-in but they were adding the trade in price on top of their already Inflated base price. Where do you hear off a Honda CRV EX costing $26,000+ their fees and taxes.. Wasted two days of going back and forth. DO NOT TRUST THEM. More