Honda of Manhasset - Service Center

Lack of follow up Not sure where to begin on this miserable experience. But I believe it best to start with the the area of concern and the lack of follow up. Firstly, Not sure where to begin on this miserable experience. But I believe it best to start with the the area of concern and the lack of follow up. Firstly, I brought my 2018 Honda Civic in due to the AC suddenly not working and blowing out hot air. I was told on July 2nd it would take about a week for the spare to arrive. It’s been about three weeks, approaching a month and not a single call or voicemail was left. There’s been absolutely no communication or mention of a delay, a back order, or any alternatives. I decided to finally call yesterday, July 29th to see what’s going on. I speak to someone within the parts department, who tells me there is a back order. He also unfortunately shares that I should call the following day, because they may get some in, and if they do, they will simply “set one aside”. To me that translates to a lack of care or concern for the orders possibly placed before or after mine, and a lack leadership. For it seems like they are not fulfilling their request in which they were received and are picking and choosing. I couldn’t fathom treating clients like this in my like of work, and I happen to work in luxury retail. This simply would not fly and should not be the attitudes and behaviors of an established business. Every person i’ve dealt with has come across indifferent, disinterested, and unhelpful. It’s truly a shame since I happen to love the car I drive and would to continue my service, but after this, it won’t be the case. More

Oil change I made a service appointment for 10/23 for a routine oil chAnge. I arrived a bit early and was greeted by an awesome young man who swiftly took care o I made a service appointment for 10/23 for a routine oil chAnge. I arrived a bit early and was greeted by an awesome young man who swiftly took care of me. I arrived at 4:45 and to my surprise was done and on my way home by 5:00. I printed a coupon and Michael O’Neill was so amazing as I shared my nightmare stories about Millenium that he honored their coupon as well. Total cost was 0.00. I will be taking my car to this service center for all future needs. Stay away from Millenium especially Claritza Munoz. She is nasty and rude. Kudos to ADVANTAGE HONDA for the best experience. More

ADVANTAGE HONDA SUCKS!!! The first time I went to Honda to get my car safety inspected and serviced, they charged me $406, and about a week later, I was on the highway, and my The first time I went to Honda to get my car safety inspected and serviced, they charged me $406, and about a week later, I was on the highway, and my cars check engine light came on, and my car stopped running on the highway. Obviously the ignorant moron working in the shop didn’t know how to inspect a vehicle for safety, so I went back, and the guy at the front desk started giving me attitude because I told him my car shouldn’t be breaking down on the road when I just paid $406 for safety, maintenance, and service!! I bought my 2017 Honda Civic for $25,000 and its the biggest waste of money. I don’t only recommend you don’t buy from this Honda dealership, but you reject Honda itself because they simply DO NOT CARE!! More

Brakes I visited Advantage Honda to address a squeaking sound which I thought was coming from the brakes. Gloria Alvarez the Service Associate was very help I visited Advantage Honda to address a squeaking sound which I thought was coming from the brakes. Gloria Alvarez the Service Associate was very helpful in setting up my car for examination. My entire brake system was checked by Carlton the Service Mechanic and my brakes were good. Carlton and I went for a test drive to see if the problem could be duplicated. We did not hear the squeaking noise. That made me feel very good. Also, what made my day was the fact that this was a holiday weekend and they were very busy and still was able to accommodate my needs and address my concerns within an hour's time. I've been a customer since 1997 and this is the only place I come for service because the people are great. I would always recommend this location to others. More

Brakes New car and a problem with the brakes Problem with the Bluetooth Phone connects and disconnects Waze sound is not working Explanation from the New car and a problem with the brakes Problem with the Bluetooth Phone connects and disconnects Waze sound is not working Explanation from the technician something wrong with the phone Nonsense More

Excellent The whole staff are very helpful and always has answers to any information. I will recommend your service place to all my friends and family. The whole staff are very helpful and always has answers to any information. I will recommend your service place to all my friends and family. More

Great customer service I took my CRV in for electronic/ software issues and it took two visits to address the issue since they found a hardware malfunction was causing the p I took my CRV in for electronic/ software issues and it took two visits to address the issue since they found a hardware malfunction was causing the problem. I was given a loaner car for a couple of days. Ms Gloria Alvarez was very professional and courteous service rep. More