Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
797 Reviews of Honda of Manhasset - Service Center
Sort by
October 30, 2020
Horrible experience doing service at Empire Honda of Manhasset with Jeff... I have left the car at the dealership for some light body work due to a weather accident. The insurance company estimated the Manhasset with Jeff... I have left the car at the dealership for some light body work due to a weather accident. The insurance company estimated the work to take 5 days. In reality, the car was in the body shop they work with for 2 months. When the body shop *towed* the car back to the dealer, the dealer did not even know about it and never called me about it until I started looking for my car. So, nobody even checked in the car when it arrived. How is it even possible? They had to search for the car on their parking lot after my call. During my call, we discussed if any other checks need to be done and Jeff assured me that there is noting to worry about and the body shop took care of everything. Well, when I arrived to pick up the car, the car would not even start! They jumped start the car since the battery is (at the very least) fully depleted. In addition, the car reports that the oil needs to be changed (the oil was fine when I dropped the car). So, they did not even check that the car could be started before returning it to me! After my car was jumped started, I asked what I should do, like leave it on for some time or something to charge the battery. The service at the dealer assured me that I just need to drive home and nothing else needs to be done, even though I explained that I live less than 10 minutes away. Well, when I got home and parked the car, I opened an automatic door (it is a van), and I could not even close it back and the car could not be started again, even locks in the car could not be locked. When I called them to complain, they suggested me to find some service to tow the car back to the dealership... That is the level of service you should expect from this place! Very unhappy :( Update (6/11/2020): ============= I attempted to charge the battery in my car this week with a charger able to charge deeply discharged batteries. The battery is completely dead - only holds enough power for the dashboard to turn on after charging it. Before I dropped my car at the dealership, the battery was perfectly fine. So, they irreversibly killed my battery, possibly intentionally, hoping to sell me a new one. My oil was fine too, and now I have a sign to change it. Did they swap the oil too hoping that I would pay them to change it? This place is irresponsible or dishonest or both! More
by Customer
Employees Worked With
Jeffrey Alvarado
October 28, 2020
Jeffery Alvarado was very helpful when I brought my car in for service. I went for an oil change and he made some other recommendations for service. I Appreciated his guidance. He was very helpful and I' in for service. I went for an oil change and he made some other recommendations for service. I Appreciated his guidance. He was very helpful and I'm glad I had hm advising me. He knows his business. Thank you very much. Sincerely, Sister Virginia Connors, OP More
by kairosnyjuno
Employees Worked With
Jeffrey Alvarado
October 24, 2020
This was my second time taking my car for service. The first time actually needing service and I was surprised at how easy and non problematic it was. I’ve been to other dealership service department and first time actually needing service and I was surprised at how easy and non problematic it was. I’ve been to other dealership service department and its been one annoyance after the other but , at empire it was a different experience. Fast/Easy/Reliable and friendly customer service. More
by JS
Employees Worked With
Manuel Herrera
October 23, 2020
Hassan El-Nawasani, Service Advisor treated me like Royalty! He is kind, caring, efficient and knowledgeable about the work being performed on my 2018 Honda CR-V. Royalty! He is kind, caring, efficient and knowledgeable about the work being performed on my 2018 Honda CR-V. More
by BMI Songwriter
Employees Worked With
Jody, Manager, Jules Sainvil
October 21, 2020
Yesterday I brought my 2011 CR-V for an inspection. I have dealt with Jeffrey Alvarado in the past and was happy to have him as my service advisor again. He has always been extremely pleasant and helpful have dealt with Jeffrey Alvarado in the past and was happy to have him as my service advisor again. He has always been extremely pleasant and helpful. His caring and kind manner is an asset to your dealership. Since buying my CR-V there I have always requested that Peter Janeke service my car. He is an excellent mechanic and because of his friendly and trustworthy manner I feel completely comfortable with him servicing my car. It is because of these two that I continue to bring my CR-V to you for service. Thank you, Ted Ruffus More
by Ted
Employees Worked With
Peter Janeke, Jeffrey Alvarado
October 19, 2020
I received excellent service from Jeffrey Alvarado. He took care of me immediately, provided time for my explanations, offered the time it would be ready and explained the final bill, its expenses and di took care of me immediately, provided time for my explanations, offered the time it would be ready and explained the final bill, its expenses and discounts. It was efficient service. Thank you. More
by jnspero
Employees Worked With
Jeffrey Alvarado
October 19, 2020
Greatest Dealer Service Experience ever!!! I was so worried about hearing bad news and outrageous prices, but it was the total opposite! Thank you so much. worried about hearing bad news and outrageous prices, but it was the total opposite! Thank you so much. More
by lj2
Employees Worked With
Christian
October 06, 2020
I always get great service at this location. I’ve never had to wait long for my car to get serviced. Jeffrey Alvarado is an awesome service advisor and I will never take my car anywhere else! had to wait long for my car to get serviced. Jeffrey Alvarado is an awesome service advisor and I will never take my car anywhere else! More
by RC
Employees Worked With
Jeffrey Alvarado
October 05, 2020
I visited on last Saturday, Christian explains I visited on last Saturday, Christian explains everything what my vehicle needs and offers me a free oil change for my first service. Good s I visited on last Saturday, Christian explains everything what my vehicle needs and offers me a free oil change for my first service. Good service, fast and professional More
by a865597
Employees Worked With
Christian Coello
