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Honda of Murfreesboro - Service Center

4.8

1,122 Lifetime Service Reviews

929 John R. Rice Blvd, Murfreesboro, Tennessee 37129

1,122 Reviews of Honda of Murfreesboro - Service Center

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November 15, 2019

"Worst Dealership Ever"

- unhappy_customer

It's been months of chasing them around for information regarding my car. For example, It took a month with no follow up from them (only me) for an ESTIMATE! Then, I only got a price, and when I asked for the estimate, I had to wait another week and a half. I've been trying to get an idea of how much I've spent on my car this year, and I've made three phone calls, left two voicemails, with NO reply, asking for someone to send me a breakdown about how much the provide for what cost in their oil change (since it includes other car costs like a car wash and tire rotation). Literally, I just want to get one little email. I'm so over working with them! I've also emailed back to them requesting feedback with my concerns and surprise...no response! This Honda dealership has disgraceful service! It stinks too, because I try to give the benefit of the doubt, but it's now been about 5 months of me chasing and chasing for every single need.

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Recommend Dealer
No
Employees Worked With
Sammi Jo
Nov 15, 2019 -

Honda of Murfreesboro responded

Good Morning, I am Craig Butler, the Public Relations Manager at Honda of Murfreesboro. I appreciate you bringing this to our attention. I noticed there is no contact information for you on the Review. If you would like to discuss your rating you left for our dealership, please feel free to email me at cbutler@hondaofmurfreesboro.com. Thank you.

March 12, 2019

"Excellent service! "

- tpat48

Grant Tarpley’s customer service skill is awesome and really helpful. I would definitely recommend going to grant for the best service and amazing experience. He has really good listening skills, and is really understanding. Thankyou for the best service grant.

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Recommend Dealer
Yes
Employees Worked With
Mar 27, 2019 -

Honda of Murfreesboro responded

Thank you for your Service Business and Awesome Review of Grant Tarpley and our Team!!

February 14, 2019

"Great Service"

- LK123

I have always taken my vehicle to Honda of Murfreesboro since I bought it new. I have always been very pleased with the quality of service, the price of service, and the customer support. I recommend Honda of Murfreesboro to everyone that I know.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brittany McClung
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for your Service Business and Awesome Review of our Team!!

February 11, 2019

"Oil change experience"

- AmyG

Grant Tarpley's customer service was excellent and helpful. He was very respectful and not pushy or overbearing. He did inform me of the services my car needed but gave me time to decide what I wanted to do. He was extremely nice!

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for your service business and Awesome Review of Grant Tarpley!!

February 11, 2019

"Friendly, timely and thorough "

- Lisa L

Sam was very courteous, professional and walked thru the inspection of what could wait for another time. No upselling. There was a lot of customers and service was rendered in an hour. Very appreciative of fast and efficient service.

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2019 -

Honda of Murfreesboro responded

We appreciate your Service Business and Awesome Review of Sam House!!

February 11, 2019

"Oil change and tire rotation and balance"

- tommy123

Customer service was fantastic. Sam was super helpful, and to work with. Always has been. Will be back next time for continued maintenance and service. Thank you! Tommy

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Yes
Employees Worked With
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for using our Service Department and your Awesome Review of our Service Team!!

February 10, 2019

"Excellent"

- Beckyd1970

Service was fast and easy. Super people at this Honda location. I won’t go anywhere else. Everyone is always eager to please. Super friendly staff.

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for the Awesome Review of Grant Tarpley and our Service Team!!

February 10, 2019

"Oil change"

- NDM

My oil change was done in a timely manner while I relaxed in the spacious lounge with complimentary cappuccino. It was a very pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for the Service Business and Awesome review of Sam House!!

February 10, 2019

"Relatively short wait and friendly employees"

- Paul

I was at the center for a little over an hour to get a replacement key. Employees were very friendly and polite. Overall it was a good experience.

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Recommend Dealer
Yes
Employees Worked With
Brittany McClung
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for your Review and your business!!

February 09, 2019

"Great friendly service"

- Kimber1965

The service employee got me in and out quickly, was very nice. Waiting area was very nice and clean.They also had refreshments if you wanted.

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Recommend Dealer
Yes
Employees Worked With
Brent Cathey
Mar 02, 2019 -

Honda of Murfreesboro responded

Thank you for your Service Business and Awesome Review!!

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