Honda of North Hollywood - Service Center

Dear management at Ocean Honda,My name is Jessica and I Dear management at Ocean Honda, My name is Jessica and I am a loyal customer at Ocean Honda. On October 19, 2020 I had an appointment to to get an Dear management at Ocean Honda, My name is Jessica and I am a loyal customer at Ocean Honda. On October 19, 2020 I had an appointment to to get an oil change for 3:30pm. I was running late due to the 405 traffic. I called and they were super polite over the phone. I arrive a bit after 3:30pm and Byron was very helpful from the second I pulled up. I apologized for being late and he assured me it was fine. He answered all of my questions and concerns with such politeness. While I was waiting inside I decided to take a look at your steering wheel cover inventory. I saw Larry and remembered he helped me years ago with my original purchase right after I bought my Honda. I needed to replace my current one and he was extremely helpful. He looked up my make and model. He walked over to show me the various options. He made some helpful suggestions and I purchased one of them. As I was waiting to enter my credit card I noticed a sign about replacing the clicker on the key. I asked him a few questions. He was above and beyond patient and polite. He answered all of my questions with detailed information. I previously dropped my keys and cracked the clicker so was in need of a replacement. I told him I previously asked about it and was quoted $450. He asked me for my vin number. I didn’t know it off hand and walked over to Byron. Byron politely showed me where it was so that I may give it to Larry. I walked over to Larry. To be honest I would have not decided to replace my clicker if it wasn’t for Larry’s customer service and helpfulness. As I waited I went to pay for my oil change and finished up with Byron. He was efficient, kind and informative. He told me to inform him when Larry was done so that he may pull my car up. Now that’s a prime example of customer service :) Larry was finished and I paid for the replacement. I was so impressed because he walked around the counter and told me “let’s go make sure this works.” I was so thankful because I didn’t even think about that. Again great customer service. He walked me out and checked to see if it worked and it did! Our world is going through some rough waters to say the least and I am extremely thankful for these two exceptional employees at Ocean Honda. I drove out with a huge smile under my mask because they reminded me that good kind people exist! Larry has exceptional customer service and I appreciate his help. I am very thankful that he was very informative and helped me make my decision to replace my clicker. Byron showed exceptional customer service and was very helpful throughout my car service. I understand that they work in different departments, but I couldn’t help take a moment to say how much I appreciate their teamwork and willingness to go above and beyond. Thank you, Jessica Cicinelli A loyal customer More

Was able to schedule a service appt & was seen the same day. Quick & friendly service and the car was ready by the afternoon. Thanks again. :) day. Quick & friendly service and the car was ready by the afternoon. Thanks again. :) More

I got good service on my visit. The car was ready when promised. The service rep was very helpful, He explained the services my car needed. I was satisfied with my experience. promised. The service rep was very helpful, He explained the services my car needed. I was satisfied with my experience. More

Trevor met me immediately. We had the paper work done safely and quickly. I went home and got called an hour with work done. I trusted him to choose a new battery and he did. Was happy with whole experie safely and quickly. I went home and got called an hour with work done. I trusted him to choose a new battery and he did. Was happy with whole experience. More

I have been buying and servicing my Hondas for many years at this dealership, going back to when it was Robertson Honda. While the name has changed, the priority of customer service being #1 has not. Tina at this dealership, going back to when it was Robertson Honda. While the name has changed, the priority of customer service being #1 has not. Tina was marvelous is assessing what my Fit needed and giving me a very favorable price. I will never go anywhere else with my cars. More

brought my 2019 passport for recall..service advisor brought my 2019 passport for recall.. service advisor Byron Buchanan took care of my issue called me and explain what was done.. I have no complain brought my 2019 passport for recall.. service advisor Byron Buchanan took care of my issue called me and explain what was done.. I have no complaints or problem with the service that as done.. great customer service by Byron buchanan More

I am happy with the service,, I have a good experience with the last 2 Costumers Service Guys. I just let them know not to invent anything. with the last 2 Costumers Service Guys. I just let them know not to invent anything. More

people are always friendly at this location and don't try to sell me things I don't want. They don't make me feel like I am getting ripped off, unlike other places. to sell me things I don't want. They don't make me feel like I am getting ripped off, unlike other places. More

Advisor was very courteous and knowledgeable he explained very well what my car needed and quoted all the prices also my car was worked fast very well what my car needed and quoted all the prices also my car was worked fast More

I had my passport brought in for recall work. When I got it back I noticed two tabs sticking out from under the screen. That wasn't there before and them leaving it there shows just how SLOPPY their workman it back I noticed two tabs sticking out from under the screen. That wasn't there before and them leaving it there shows just how SLOPPY their workmanship is and how POOR their attention to details are. In addition the service advisor, Lisa Bell has terrible customer service manners: no greetings, acts like you're a waste of her time & acts entitled. Just look at their service complaint history and you'll see how bad this dealership is. Avoid them and spare yourself unnecessary return trips and damage to your car! More