Honda of North Hollywood - Service Center

Unexplained charges and extremely rude behavior by Tina B I walk in for an oil change. My alignment is due so I agree to the service. My advisor, Tina B, printed out a page of services, had me sign WITHOUT EX I walk in for an oil change. My alignment is due so I agree to the service. My advisor, Tina B, printed out a page of services, had me sign WITHOUT EXPLAINING any of them, and like a fool, I signed. It was only an hour into my wait time did I realize there was a service I had not approved (nor was it explained to me) and I wanted some clarification. This is where the rude behavior started. Tina, her voice rising, was belligerent to me and VERY DEFENSIVE. "You knew what you were signing for!" she yelled. I wanted an explanation and an itemized list of WHAT I WAS BEING CHARGED FOR. I requested this three times and only then did she sigh and let me know what each of my charges were (should this not have been done beforehand?). There was a $90 charge I did not approve and Tina, after further questioning, would not explain it to me. I requested it be taken off (remember, folks, this was an oil change) and Tina picked up her phone, called her service tech, and said IN FRONT OF ME "Take that s**t off!" Just unbelievable. Can you imagine being an elder and being treated in this way? Can you imagine your family coming to Ocean Honda and receiving this treatment? There were several elders waiting for service, and I can only imagine what their experience is like - or would they even bother to check what they were being charged? I implore you to read the other reviews. Tina B is an example of the kind of person who works at Ocean Honda. Beware. More

Service We always go to Robertson Honda for our Cars. We have been going here as long as I remember. As always, service requested was excellent. We always go to Robertson Honda for our Cars. We have been going here as long as I remember. As always, service requested was excellent. More

Great service by this dealership. I didn’t feel forced into paying for more services when I was notified of car status. Felt I was informed the whole time. by this dealership. I didn’t feel forced into paying for more services when I was notified of car status. Felt I was informed the whole time. More

Honda Service Thank you for your efficient service on my Honda Element. I also appreciate Jeremiah keeping me updated throughout the service, and the explanation as Thank you for your efficient service on my Honda Element. I also appreciate Jeremiah keeping me updated throughout the service, and the explanation as to why my battery wasn’t starting up properly. More

July 13 service It’s always a very organized and welcoming experience when I need my car serviced. Your service team is courteous and knowledgeable and I get my car b It’s always a very organized and welcoming experience when I need my car serviced. Your service team is courteous and knowledgeable and I get my car back in a timely fashion. More

Typical oil change, awesome service I bought my honda accord 2 years ago and I always come to service it here too. This time it was yohana who help service my car. Great experience all a I bought my honda accord 2 years ago and I always come to service it here too. This time it was yohana who help service my car. Great experience all around. More

Service of Honda pilot I like having my Honda Pilot service at your dealership because of Marcel Fuentes he is excellent . I wish they could have car wash my car I paid $ 72 I like having my Honda Pilot service at your dealership because of Marcel Fuentes he is excellent . I wish they could have car wash my car I paid $ 725.00 for the service they did. More

Very Satisfactory Service I brought my Honda Civic to the Robertson Honda Service Center for a new battery. As with previous visits, Marcel Fuentes took exceptional care to pr I brought my Honda Civic to the Robertson Honda Service Center for a new battery. As with previous visits, Marcel Fuentes took exceptional care to provide me professional service in a very friendly manner. I will not hesitate to return again! More

Honda visit YOHANA (service dept) ROCKS!!! Professional & Courteous. Took care of my mother and myself from beginning to end. With a smile to top it off. Simple YOHANA (service dept) ROCKS!!! Professional & Courteous. Took care of my mother and myself from beginning to end. With a smile to top it off. Simple things like that go a long way. And, appreciated. Things I had done. Oil, Oil Filter & Rotation of tires. More

Overheating I brought my car in because it was running hot. It was diagnosed and fixed within a day. Jeremiah was a great help and diagnosed the problem in no tim I brought my car in because it was running hot. It was diagnosed and fixed within a day. Jeremiah was a great help and diagnosed the problem in no time. More