Honda of North Hollywood - Service Center
North Hollywood, CA
589 Reviews of Honda of North Hollywood - Service Center
Quick service and knowledgeable of what I needed & was talking about my Honda. Very helpful. Got call back right away when called for questions by Andres. talking about my Honda. Very helpful. Got call back right away when called for questions by Andres. More
I went in for an oil change. The service guy was ok. Trying up sale me on other things.. He didn’t ask if I had a ride or would I like a curtsey ride. I sat in the waiting room f The service guy was ok. Trying up sale me on other things.. He didn’t ask if I had a ride or would I like a curtsey ride. I sat in the waiting room for over 2 hours. I finally went to the service person who was helping me and he was talking in a circle with other service people. I had been sitting for over 2 hours at 12:55 & he looked at my slip & pointed that 1:00 it would be done. He didn’t ask “let me check for you”. Nothing he went back talking to his associates. I finally looked & I saw my car. No one said my car was ready. I went to look for my service person. Wasn’t there. Another associate helped me. There was no customer service. They don’t care. I did have to sales people leave messages on my phone asking if I want to sell my car. Really!? More
The valet pick up and drop off service is great. When there was a problem, the staff was responsive to my concerns and was able to resolve my issue. Special thank you to my service advisor Heike for When there was a problem, the staff was responsive to my concerns and was able to resolve my issue. Special thank you to my service advisor Heike for her proactive communication. More